Comments on: Growth in Philippine Call Centers jacked up by global crisis?

By: Kristina

Kristina — Fri, 03 Jul 2009 08:08:07 +0000

It is true that a lot of US companies are outsourcing to cut costs even up to the present. The most recent that I’ve heard of is that GM (General Motors) has ventured to the BPO industry already with a Philippine Call Center.

By: call center philippines

call center philippines — Thu, 09 Apr 2009 07:48:15 +0000

I also noticed that despite the recession, the Sunday Paper job ads are full of openings for call center type jobs.

It actually make sense that the BPO industry would increase in times of recession since people in the US would find ways to cut down costs which is what BPO is all about.

By: Jules

Jules — Mon, 16 Mar 2009 17:37:54 +0000

The best medium to long term strategy for call centers in the Philippines to adopt is to upgrade their skillsets into more value added disciplines like computer programming and engineering design. Specifically LAMP (Linux, Apache, MySQL, Apache), Oracle, SAP and Java/C++/Embedded Systems for these are the skillsets of the future to improve business operations. This is the reason why so many of our countrymen are now living in Singapore because they were pirated from companies operating in our country. Our edge in language skills is slowly being eroded by the improvement in our Asian neighbors and Eastern European countries that are also building an army of English proficient cheap by western standards, knowledge workers. Sooner or later we won’t be as competitive as they are. You should all remember that multinational companies have no loyalty to one particular country. They are loyal to their bottomline and shareholders. They will do whatever means possible to accomplish their goals even at the expense of leaving the Philippines for another cheaper country to achieve better cost efficiencies. That is all the more reason for call center workers to plan one step ahead of that imminent scenario.

By: raymond

raymond — Sun, 08 Feb 2009 23:59:31 +0000

well its still better to keep the business than lose it after all. if im an owner of a business and im facing a big loss bec of something like recession, then i would certainly look for an alternative way to get my business going

but still..not all BPO companies look at this option. they would rather lay some people off than to look for another option simply bec its the fastest way they could do to hold their money.

its really hard to see people, who has become a family, getting out of the company.

By: eve yap

eve yap — Thu, 08 Jan 2009 01:53:26 +0000

SHOULD THERE BE ANY NEWLY OPENED CALL CENTERS PLANNING FOR EXPANSION, W/C WILL BE NEEDING AN I.T. EQUIPMENTS SUCH AS LAPTOP,DESKTOP,MONITORS, SERVERS,WORKSTATIONS,PROCURVE SWITCH, PRINTERS. PLEASE FEEL FREE TO ASK ME—
Eve Yap
(Corp. Sales Exec.)/
Email: EvelynY@phildata.com
/Direct KLine: 8112878 loc.215
/mobile#: 09186528447 — OR YOU MAY BROWSE OUR LINK http://www.phildata.com/.

By: PingBack

PingBack — Fri, 28 Nov 2008 09:15:24 +0000

Does anyone have an idea in how
I could get a list of accounts lost
by ACS, IBM and other contact center
companies localy?

By: call center Philippines

call center Philippines — Tue, 04 Nov 2008 05:17:34 +0000

Business Process Outsourcing is now on its fast-pace. More and more business savvy are investing greatly on call center in the Philippines because Filipino people are said to be patient, caring (for clients), honest, hardworking and also an effective English conversant, among others. So to whom will you trust your business? The answer is definitely obvious.

By: Tech Job Cuts: Heads start Rolling | YugaTech | Philippines, Technology News & Reviews

Sat, 01 Nov 2008 10:07:26 +0000

[...] Have not heard of any tech job cuts locally or any start-ups closing down. Correct me if I’m wrong but it looks like the IT sector in the country is doing good despite the financial crisis (and I thought it’s just the call centers). [...]

By: Vadim Berman

Vadim Berman — Mon, 27 Oct 2008 07:32:47 +0000

This one is a nobrainer.

Less paying customers => megacorps need to save on expenses => hire cheap manpower. Yep, Phils should benefit from it. A lot.

By: Jomark Osabel

Jomark Osabel — Sat, 18 Oct 2008 04:05:52 +0000

Yes call centers and the outsourcing business in general is booming. Here in Cebu call centers are sprouting like mushrooms. Likewise, home based outsourcing services are proliferating. I employ about 4 people at home serving clients from the US, Europe and the Australia. They prefer us because we are far more cost effective to deal with than those with corporate structure.

By: Mr Blogger

Mr Blogger — Tue, 14 Oct 2008 08:53:32 +0000

That’s good news as it would mean more jobs for the Filipinos. I also worked in call centers before. Above all negativities, I still have high hopes for our country.

By: David B Katague

David B Katague — Mon, 13 Oct 2008 17:28:36 +0000

What other industry in the Philippines are expanding in spite of the current global economic crises, besides the call center business? Is the tourism business OK?

By: bongsi21

bongsi21 — Mon, 13 Oct 2008 15:40:40 +0000

I think we must be optimistic in this current times of economic set-back. If we keep cross-cutting jobs etc. it’ll eventually hurt the whole economy of the Philippines. Cross-cutting cost can be sum in many ways like right management of people, reduction/optimization of work flow etc, create a long-term solution not just removing numerous quality Filipino personnel just to save some bucks! Our country has abundant source of quality people we just have to utilize it to the full extent.

By: calvin

calvin — Mon, 13 Oct 2008 14:12:25 +0000

ei bpo office namin ah. bat walang salary increase? abe di ka umattend ng silverlight training?

By: yuga

yuga — Mon, 13 Oct 2008 08:55:06 +0000

@donalyza – thanks for the correction — I read GB5 instead of G5.

@Dwight – CVG.

By: donalyza

donalyza — Mon, 13 Oct 2008 08:46:42 +0000

Yup 5 more locations, but it’s not in Greenbelt 5 but soon to rise, Glorietta 5.

By: Dwight Alcantara

Dwight Alcantara — Mon, 13 Oct 2008 07:43:16 +0000

I am working in a call center and I am near in sm san lazaro and your friend told you that their company is planning to put one site in sm san lazaro? may i know the name of the call center?

By: max

max — Mon, 13 Oct 2008 05:10:22 +0000

is this speculation? an opinion? or fact?