A source from inside KGB Philippines sent a tip about the latest mass lay off of agents in KGB Philippine’s Sta. Rosa contact center. The head count — 600 and growing.
Employees that were affected came from the SMS Account (where customers sent in SMS questions and agents quickly reply answers pulled from research and online searches).
The news was came out last Monday (February 9, 2009) where people in the Sta. Rosa site were informed that majority of the agents will be let go. One employee recounts what happened over at PinoyExchange:
Patay ang halos lahat ng teams sa SMS Acct… Kahapon 9 Feb 2009, Parang nagmistulang funeral parlour ang KGB Phils…. After our 1 hour break, bigla kaming pinag log out at pinapunta sa training room.. Doon maraming teams din kami sa loob
Bigla na lang sinabi sa amin na kailangan na daw kaming tanggalin sa trabaho meaning “TERMINATED” na kami lahat (ANG NATIRA LANG AY TEAMS 1-8 AT ANG TEAMS 9-39 TSUGI LAHAT INCLUDING THE TEAM LEADERS)..(Sorry correct me if Im wrong with the figures this are just based on those tsugi persons that I have talked to yesterday). Hindi daw nila inaasahan ang mangyayari pero kailangan na mag MASS LAY-OFF.
More reactions and explanations were posted there.
It looks like KGB was banking on projections that their SMS service would grow so they were aggressively hiring only to realize demand went down over the last quarter and a lot of employees were left without nothing to do on their shifts. However, seems like 600+ heads are too many for a simple overshoot of personnel management. Obviously, the global financial crisis is once again the culprit.
KGB provides services for incoming calls requesting information about directory assistance, movie showtimes, restaurant reviews, traffic, weather and other information with clients in the US and the UK.
[...] 600 people were affected in the latest round of mass layoff by contact center company KGB Philippines. It turns out that their SMS account has been overloaded with agents without anything to do as [...]
[...] 600 people were affected in the latest round of mass layoff by contact center company KGB Philippines. It turns out that their SMS account has been overloaded with agents without anything to do as [...]
ay sad nmn
Twitter: sugodcom
says:
Naku!! Another set of lay-offs in the Philippine Job Industry. Sana simple lng buhay ng tao at tsaka matoto tayong gumawa ng anak na kaya nating tustusan.
The die is cast… Better to just move on. just make sure you 600+ agents get what’s due to you. Crisis is truly happening now.
my wife is A Agent under SMS account at KGB assigned here in makati yes it is confirmed that 500+ and 50+ (in makati) (almost all in sta. rosa site) was “lay-off” including Team Leaders. Good thing my wife was part of the team that was transferred back to handling calls. It is sad to hear such news.
same family who is a major stakeholder in KGB owns the NY Giants. Just FYI.
[...] 600 people were affected in the latest round of mass layoff by contact center company KGB Philippines. It turns out that their SMS account has been overloaded with agents without anything to do as [...]
tsk tsk. sad to hear that. kawawa talaga andaming unemployed.
This should be kgb Philippines.. Ü
knowledge generation bureau
Be smart in times of layoff. Secure an agreement for rehire priority over new applicants in case of business surge.
Clients wanting for tech support probably opted out of SMS to save money.
sobra sad talaga ako sa news na’to. same here in dubai. mas grabe kasi ala kami sa sariling bayan.., Si GOD lng kasama ko! It’s a part of our life.., we deserve it. GOD’s gave this problem coz he knew that we can survive. Just keep in faith! GOD bless us…,
tsk tsk… this includes the management team.. TLs, QAs, and Recruitment..
but on the bright side, those who were included in the “mass lay off” were given a seperation which costs 50-200k.
how can we possibly help them?There are other call centers in Laguna that are still ramping. In any case, if you know anyone who would want to transfer to another call center, just follow up on my comment, I’ll reply.
yeah. actually 750 employees were laid off to be exact, including team leaders & some from hr…sad but life must go on, right?
Twitter: joreel
says:
The situation is gettinng worse talaga!!
sad naman,but move on guys..its not the end of the road.Think of another positive things to do in order to survive.
grabeh! isa kaya ako sa na lay off dito! ang sad tlaga kakaregular ko lang tpos pagbalik ko glaing sa rest day malalaman ko wla nkong work! grabeh gustong gusto ko pa naman ang account na toh! ang hrap kayang walang trabaho!
Dont worry God is still in control. Have faith. this happens because of our stubborness and disobedience. READ Matthew 6:33 there you can fnd a way out of this.
I’m from kgb as well, I’m so thankful that I’m still employed there. but i feel so sad for those who were laid off., but life’s like that, so better prepare always for the unexpected.Save something for the rainy days always, ika nga.
ako din biktima!!!!! wahahahahahaahaha ng lay off sa kgb!!! masaya naman eh sayang lang yung team ko solid pa naman bonding namin.. nakakapanghinayang… inlove na sana ako kaya lang nag ka layoff shit di na ko na natuloy!! sayang.. sorry nga pala sa nangyari alam mo kung sino ka!! hehehe
I have nothing against the UK SMS teams of KGB pero sa akin buti nga sa kanila kasi kung umasta kasi ang yayabang just because na nasa UK track sila. They think kasi na they are one step higher than the ones from US. Siguro talagang dapat mangyari yun sa kanila para ma-realize nila yung ganung bagay. Pwede sana silang ilipat nga teams sa US kaya lang the management thinks na they are more productive sanon-voice at hindi pwede sa mga voice accounts. Kakatawa nga eh…is that because they don’t know how to speak english well? Kasi ang alam ko nung nag-hire sila ng ganun, recruitment did not test their english english communication skills, you just have to be internet savvy.
Either way, kakaawa pa rin pwera na lang dun sa mga mayayabang na UK people.
pag ikaw nawalan ng trabaho matatawa ka pa kaya….
hinay hinay lang sa mga comments….
kung me galit ka sarilinin mo na lang…
para kang bata eh…..
kakatawa…pfft