Equip yourselves with other skills para pwede kayong makipag sabayan kahit saan kayo mapadpad. Step out of your comfort zone. Alam nyong madami pa kayong pwedeng magawa to be successful. Di lang puro call center para dun sa mga taong alam nyo sa sarili nyong may ibubuga namn kayo sa ibang nature of work. don’t waste your time thinking about the what you thought was a “bad” experience with the company. In fairness to them, napaka galante nila.

kgb_ was not at all bad though. I was a part of the SMS SRCC pioneers and part din ng last redundancy. I had happy days with the company, I enjoyed working with my team, I love receiving a good net pay every payday. I felt excited every monday to see the result of my QA. I am always looking forward to go to work. – It was a heck of a good job. but not all good will last – that’s the reality of life, that’s how business works. That was my experience with kgb_Philippines.

Ang part na malungkot sa experience ko ay pag di ko nakuha ang 100% QA score because of a missing comma or full stop, or pag na delay ang bonus ko because namali ang QA people sa pag analyse ng sagot ko….hahaha!!

I’m happy at least I became a part of that “ONE OF A KIND JOB”

Be glad that once in your life you experienced being paid high for months or years. Everything has a downfall. It just happen na sa atin nagyari yun.

Me, working as an Office Administrator now and earning as much as I was earning in kgb_ before.

I still miss my old team, na halos di naghiwa hiwalay since we started in June 30, 2008. I also miss our mother earth na nag lalamyerda na ngayon sa SG. *peace boss. hahahah!

You can also do it! tigas lang ng dibdib ang kailangan and try to be out of your comfort zone.

I beg to disagree, wla s account or site yang sama ng ugali. nasa upbringing yan.

hindi kmi tinuruan ng mga bosses namin at tenured agent n maging masama. I was CSR for 3 yrs DA in makati & TDO on my last yr but I never experienced n binastos or winalanghiya kmi ng mga tenured or any of our bosses. in fact they(bosses) were very respectfull & accomodating to our needs.

ano alam mo s qualifications ng SMS agents? it wasn’t based on tenureship neither on intellectual capability or stats. nasa agents yun kung gusto nila lumipat for convenience. wala ngang screening yan eh. training agad! they had to deploy a lot of CSRs during that time because of volume anticipation. in fact isa ang team namin s nag-test nyang project n yan s MKCC before pa i-rollout yan. and because of its potential sa team namin unang in-offer yan. kasabay dapat namin ung team ni TL Mae Evangelista sa pilot account nyan. but we weren’t interested, we had another goal in our mind & i thank my former TL Jimmy Sarsoza for leading us the way to the UK trip.

at tinatanong mo kung tine-train ang mga MKCC agents? don’t you know na sa MKCC galing ang mga trainor nyo? and to tell you the truth, hindi lang s MKCC nanggagaling ang mga stupid answers meron din from SRCC. wala sa agents ang problema kung bakit nagsara ang SRCC. it(SMS) just didn’t worked out the way they(Mngt) expected it. that is why we were all disappointed and most of us were devastated. affected din kami s DA dahil reflection yun of how the business is doing. aside sa mga friends namin na naapektuhan, we were also worried for ourselves. company stability & job security was questioned.
I resigned more than a year ago after we came back from UK. I was saddened by the fact that Kgb is implementing major changes that most of us(employees) cannot cope with and it compromised the quality of service that we provide. I don’t blame them, they have a business to run. so I decided to go.

buti pa nga yung ibang SMS dati may backpay. kaming mga nag-resign wala. at sa ngaun marami pa ang naghihintay nalang na maredundant.

nakakalungkot lang na nagkaganun ang kgb. sobrang saya namin nung newbies pa lang kami. parties left and right open bars all the time. maraming pakulo, freebies, prizes for OT. kaya mataas ang moral ng mga employees. maganda, magaan at masaya ang working environment before.

suddenly na-pressure ang higher mngmt. they have to come up with new ideas that will increase the profit of the company to sustain incentives and other expenses. unfortunately hindi maganda naging outcome kaya maraming umalis at inalis pati mga big boss.

well ganun talaga, DA is DA. kahit ano pang enhance services ang idagdag mo jan. d2 nga sa pinas hindi naman mabenta yan eh. bakit ba nagsara ang cariff CC? pati ang conduit? because the business is no longer doing good in general. people there(UK) found ways to resolve their problems aside from relying on DA.

sa mga mag-aaply, good luck sa inyo. swerte kayo kc hindi nyo naranasan yung dating kgb na masaya so wala kayong comparison. you will just work, work & work. hindi na masama ang Kgb. I was earning more than 11k(net, bonuses included) for 10 days(2 wks) when I was a CSR. mainit ang ulo ko pag 10k lng ang net ko. just give it your best and work hard on your stats.

I passed the quiz and was given an account for their online training.

Unfortunately, may glitches yung online training modules nila. May times na tapos mo na yung module, pero di ka makapag-proceed so next module. Or natapos mo na yung lahat ng module pero hindi pa rin marecognize ng system nila.

In fairness, pwede kang mag-email ng concern at nagrereply naman. In my case, una inextend ang duration ng training ko. Then, nireset.

Ok lang. Back to start ako. Pero ganon na naman yung module 5, natapos ko na, pero di pa rin narecognize na completed.

Ang daming oras ko ang nasayang because the training module has technical glitches – mabagal magload or di makapagproceed ng module. So, hindi ko na lang pinursue, kasi ayaw naman iadjust ng technical nila yung training status ko.

To those undergoing training, good luck. I hope makapgproceed kayo sa next step ng less yung hassle.

So, mga nagbabalak mag-apply, you may need to spend a lot of time in the training alone.

aminado ka pala na tinawag mo silang cows? wala ka pala respeto. no wonder you got suspended. huli sa sariling dila!

Binangga at minura kayo nung CSR Mance? Well, ako yung CSR na yun and could you please tell the truth?

Mamatay man lahat ng mahal mo sa buhay, binangga at minura ko ba kayo? Sa mata ng diyos, masasabi mo ba yan? Sige nga.

Tenured ba kayo kamo? Do tenured agents really flock up and play with the kronos for it’s beep? Do tenured agents loiter like cows on the road?
Well, you’re really funny. Hahah

They knew I got suspended, but I enjoyed it. Btw, HR knew I wanted the free time. Besides, it’s holy week that time and ayoko bumiyahe pag bad traffic or walang masakyan.

Hmm.. I remember being told na nagmamakaawa daw kayong magsorry sakin, personally. But HR laughed kasi the confidentiality of your identity would be void, at matatawa HR sa sarili nila nun. Hindi din naman ako interesado malaman kung sino kayo, neither would I waste time on the TRUE PALENKERAS.

bye bye!

thx narin to whoever backed me up.

@tekpert: I know CSR Mance, better known as “Jel” in SMS. He’s a good friend at masasabi ko yun kahit minsan ko lang sya nakasama. If he’s like how you say he is, then bakit madami sya friends sa office? He befriends everyone pati caterer, guards and maintenance. Mapili nga lang sa kasama depende sa mood, kahit ako minsan “oi” lang bati nya pag wala sa mood.. He’s a nice guy. There must be a reason kaya sya nagalit. I do admit nagalit din sya sakin before kasi biniro kong trip ko gf nya. Knowing him, sigurado sasabog nanaman sya pag nalaman nyang binanggit mo last name nya.
Bakit ko sinasabi mga toh? It’s because I know him, he’s a friend, at malaki utang na loob ko sa kanya.
Btw, dati ako from US DA, just in case may bumanat ng kung ano.

I’ll try to tell him about this, tekpert.

Dun naman sa “To all the ,,l,,”, he’s probably an MKCC agent.. Yung laging napagtatawanan ng SRCC agents pag nakikita yung sagot sa caller history. Hahah. Oh the good times, good times (laughing at MKCC agents’ answers).
Did they even train MKCC agents? Grabe ang bababa ng mga IQ nila. Yung mga nagmove from SRCC to MKCC, consider it as rescue for the company’s reputation.. Pero the main made the biggest mistake.

@ EVERYONE:
Obvious naman na the management have decided to give the SMS job to work@home agents kasi they can save a lot. Imagine, they don’t give them bonuses and stuff. Plus no extra bills for the company, diba?
Nakakatawa lang kasi they chose the noobs who can’t answer a text as simple as “MOT garage Aberdeen”, over the pioneer agents that can answer almost anything..

It’s normal for SMS agents to clap. Why? Because the answer’s quality is prioritized. If makatanggap ka ng physics question and there’s someone walking who’s good at it? It would be stupid to risk by answering it yourself. Get it?
Ganun din naman sa DA agents diba? May limits din kayo and there are things you also need to think about.
SMS offers “ANY INFO”, not just numbers, addresses, & short stuff that can be found on EDAS alone.
Hence, SMS agents are proven brighter than DA agents who are “all talk with no-brainer spiels”.
thx.

Bading naman talaga ako eh.. Anu pakialam mo? Chupain kita jan eh..

at proud ka pa na magaling ka sa pagiging ugaling palengke?

natandaan ko tuloy yung bumangga sa amin at minura pa kami. akala mo siguro porket red lanyard baguhan e transferee kami galing sa USDA. tenured kami at hindi ka namin aatrasan! Asan na si CSR Mance?? Asan na yabang mo? Alam ba ng mga tao diyan na nasuspend ka sa kaangasan mo?!?!?

“top best” ba? wala p kc kong naririnig na least best eh? redundancy kahit saang anggulo tignan. sus kung crap tlga ang sms bkit ngtagal k pa dyan at hinintay pa ang last redundancy? mali nmn sigurong idescribe mo as crap ang sms. siguro kaya k tumagal dyan eh dahil lng sa cpt mo, tae nmn sa presence. hahahahahahaha. good luck sa bagong work. balik school k nlng kaya muna, pede pa nmn remedyohan yang mga grammar spills mo eh. khit sa elementary school matututunan mo nmn yan. khit one week lng. hahahaha. mag non voice k nlng ulit, atleast dun pede k gumamit ng whitesmoke para macheck ung grammar mo. hahahahaha. good luck nlng. ginalingan mo pa sana ung pag-edit ng pinost mo para naredeem mo ung sarili mo. hahahaha.

Finally, I have surpassed what had been an entire nightmare. I can now move on and find a job worthy than this “crap” SMS. Guys we have proven that we are really “the best of the best” no one can change that… as to what Cor said we are the top best. Let’s just let go of the passed and think of what is ahead. Good luck!!!!! We are still blessed and very lucky!!!!! Till then everyone!!!! See YOU!!!!

HOPE YOU GUYS ARE SATISFIED!!!

PARA SA INYONG KAALAMAN!!!!!!
kaw na lang magbigti!!!! kaw nakaisip…. gusto mo ikaw din magkargador baka un trip mo…. at bakit bitter ka eh sa gusto kong tawagin crap ang SMS… wapakels ka!!!! gusto mo sabihin ko pa ibig sabihin ng CRAP….Obscene term for feces. Synonyms are: dirt, shit, shite, poop and turd. Naintyendehan mo!!!!! PUTA!!!! di kita pinapakialaman…. at isa pa para s inyo ba and msg na un!!!!! BOBO!!!!!

AND MIND YOU…. I AM NOW CURRENTLY WORKING!!!!!! O BAKA NAMAN MAGCOMMENT PA KAYO!!!! TAMA SABI NG IBA!!!!!D N KO DAPAT NG NAGBBASA DITO…. BAKIT? GAWA NG MGA TAONG KATULAND NYO!!!!! ABNORMAL! PAKAILAMERO!!!! KUNG PALENGKEHAN LANG ANG LABAN ABA! PUTA! HASLER AKO JAN!!!! PUTANG INA TALAGA!!!!!!