Someone sent me a link to this old article from Manila Standard Today about me recent article on call center jobs in the Philippines.
The article mentioned that only around 3 out of 100 fresh graduates in the country are hired by call centers. The survey must have been done in 2005, where only 11,526 applicants or 2.89 percent of the total 400,000 new graduates are accepted in BPO companies and call centers.
However, the 3% mentioned here seemed misleading since there’s no way all those 400,000 college graduates applied in a call center. That means the passing rate is not actually 3% which I think is really very low. Nevertheless, it supports my previous assumption that new graduates aren’t qualified enough to make it thru the rigorous hiring process of these call center.
Is the claimed 94% literacy rate of the Philippines over-estimated? Is the world’s 3rd largest English speaking country not providing enough qualified workforce for the BPO and call center industry? I guess so.
The number one reason? Less than half (could be even way less than that) of these applicants can speak straight conversational English. It’s not just literacy we’re talking here, it’s proficiency.
I really think these call centers should lower their passing requirements and use those tons and tons of money they saved from outsourcing and invest on training new (and semi-qualified) hirees.
[tags]call center philippines, business process outsourcing[/tags]
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“Call Center agent, yuckers! kakabobo yan, paulit-ulit lang.. kakatamad..tas kaka.. ewan, basta dont waste your time in applying in a call center, for those newly graduates, there’s a lot opportunity outside call centers!” — One who has never worked in a call center before will never know the complexity of this job. At some point the job may become “redundant”, but that is to those who never dream. Let us accept the fact that call centers offers “way above minimun” salaries, good compensation and benefits. Yes, newly grads may apply for other jobs and what will they get? P10,000.00 basic pay? And when will that increase? Another thing, “kakabobo yan, paulit-ulit lang.. kakatamad..tas kaka.. ewan” - isn’t this applicable to any jobs? Especially if you are no longer happy with what you are doing? I am not trying to change one’s point of view, but, if you are looking for a job that will let you send uour kids to good school, or let you pamper yourself with things that only money can buy, then you need to think twice about applying in the so-called “call centers.” =)
Call Center agent, yuckers! kakabobo yan, paulit-ulit lang.. kakatamad..tas kaka.. ewan, basta dont waste your time in applying in a call center, for those newly graduates, there’s a lot opportunity outside call centers!
I was a walk-in applicant in cvg last year and not expecting anything i passed. Three out of 100 probability may well apply to the screening process in the account i’m in now, i walked in around 2pm but at 7pm only 3 of us remained. All I want at first is to experience working in this industry but I’ve had it, my account is just too stressful to take. After 6 months of headache and tormenting phone calls, I’ll rest and finally take the path I really want.
To all people planning to be in this industry, goodluck and be prepared. The minute you take your first call, you’ll realize that the call center work is not ‘chicken’nor a highschoolers job at all. As for me, I don’t ever wanna go back to this job. I don’t wanna argue with a person who isn’t responsibe enough to read his bills and as worst as talking to people with attitude problems. The only best thing I would say is that cvg is such a great company with nice and competent people. But that’s it, I’m done hehe.
i work in ascend and basically out of around 30 applicants per day only 2 to a max of 5 make it. and out of that percentage, around half or less would make it to the floor. so yes, we maybe small as compared to others but we choose.
Hi! I want to work as a call center agent. I even planning to enroll in a Call Center Academy herein Angeles City this coming December 6, 2007 just to
enhance my English speaking skill and to learn courses like telemarketing/sales, American geography, etc so thatI assuremy potentialof landing acall center job here in Clark Field, Pampanga. I dont have any working experience yet as a call center but to other customer related fields like cashier/service crew so I thought that this training will be beneficial. They even promise 100% job assistance. But if this online program can help me, I will be grateful for the assistance. I hope I make myself clear and I hope that this comment will result to more positive results
I guess it’s not always the English. I’ve applied at what I perceive to be the top call centers in the metropolis (using fancy buildings and office fixtures, number of employees, and salary as basis for my rating), and I got hired by just one call center; that job had nothing to do with taking calls.
I believe call centers have different criteria for accepting/rejecting an applicant, and I believe some of their reasons are dumb. It’s understandable if one doesn’t pass the exam, but heck, if you reach the final interview and you’re not taken in, then something must be really wrong with that call center’s system. I’ve worked with other multinational firms (not call centers) and final interviews are done merely for formality.
It’s really stupid to have an applicant go all the way to the final interview before being rejected. Fuckin’ waste of time for both the interviewer and the interviewee. If they don’t like your resume, then they should’ve reviewed it before even asking you to come over. That’s how dumb e-Telecare’s HR system is.
e-Telecare even a 45K-peso bond that you have to pay if your performance for the probationary period does not meet their standards. What if it’s their training that sucks?
I’m not exactly sour-graping. I just feel that topping my batch in the qualify written exams should have been more than enough to offset whatever they didn’t like in my resume.
Ban Ren Guei seem to have it wrong. All call centers have a certain standard for the employees they take in. I’m working for Ascend Asia right now and have gone through other call centers and it appears that their screening standards are just the same. Funny but I have been rejected by other call centers and Ascend Asia has welcomed me into their company. They offer me a good deal as compared to the other centers I’ve worked at. Where else do you see 25% night differential offered to outbound agents?