If any of you have ever tried booking online for a domestic flight from Cebu Pacific, lucky you. I have been trying to get a reservation for plane tickets the whole day without success.
Cebu Pacific has this new e-Ticketing feature on their website which promises hassle-free traveling, or so they say.
Cebu Pacific now lets you fly without a paper ticket. When you buy a Cebu Pacific e-Ticket, we electronically store your ticket information in our computer system instead of issuing you a paper ticket, so you won’t need to worry about losing something that’s non-replaceable.
Scheduling was ok, filling up forms was a breeze but credit card payment was a pain. I always get an error page while my card is being processed. Now I don’t know if my card was already charged or not.
I called up their 24-hour call center but all I get is either a busy tone or a recording that recommends me getting my ticket thru their website. I got thru but the line was full of static noise the lady on the other end could not hear me. I thought it as just my landline so I tried using my mobile phone only to find out its their system that’s having problems.
P.S.
Imagine it’s cheaper to fly to Bacolod City and take another 1 hour boat ride to Iloilo than flying straight to Iloilo City. That’s almost 20% less off the bill.
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bad day for you! the old and traditional way is still safe. check your credit card bank… hope it wasnt credited.
Didn’t get charged for it. Went for PAL instead, the traditional way.
I planned to try Cebu Pacific, I’ll always like PAL but decide to try Cebu Pacific this time. I went for their new e-ticket stuff. Now, it seems to me that they don’t have currency converter on how much there gonna charge my card. I called them and talk to this lady about that and she just said that their automatic system will convert if for me, which is so pathetic coz I dont know what’s their value for USD, it may higher to lower who knows.
Then, I’ll let somebody purchased it for me from Cebu then they can just email the receipt since it’s called “e-ticket” but they said they can’t! I wasnt so happy about it so I let this guy cancelled my ticket then went to PAL. E-ticket for Cebu Pacific is just not that good. Same thing with my friend but her case, she has this confirmation details that different in their system which is worst. I’ll never ever fly with Cebu Pacific!!!
i was very frustrated on your highly advertised online booking, it’s a pain in the ass sitting whole day trying to book but still no good result was achieved.i hope that you perfect your system first before advertising. Good luck!
Cebu pacific really sucks! I thought , I was very lucky enough that I availed their promo fares almost 50%. My booking is confirmed and i received an email for my e-ticket. I used my credit card as mode of payment. Then, a day later, i received a text message from cebu pacific (2327) stating that in my transaction there was an irregularity. they asked me to call their call center, so i called them up… so i will know the reason why there is some irregularity… they told me that during my booking day their server occured an error as a result, i have a balance of about 7,000… imagine that…. it’s really hassle and inconvenient in my part…. Hope the big bosses of cebu pacific will do something about it… soon or later they will have no more customers..
were you using a valid credit card or one of those debit cards that “kinds of works like a credit card”, i dont know the exact term. anyway, processing errors would really occur if there is something wrong with the card in the first place. amount charged may be more than what the bank would allow, number of transactions per day could have gone over the limit, etc…
i think e-tickets would be beneficial in the long run. if only the system could be perfected, think of the number of trees we can save.
I used my debit card to book a returned ticket for my husband Gilbert Fuertes from from Davao to Cebu transaction NLK73.The amount of 3097.92 was deducted from account but he was refused to board because according to the counter the transaction was not approved.A detailed transaction report was presented during the check-in but still he was refused to board.This is very frustrating and dissapointing.Very inconvenient.Loosing money for waste.
cebu pacific is very updated in taking money from customers and worst service I ever had in my life.They are taking money from accounts eg.e-ticket but not giving the required service in return.I myself was refused to board and required to wait for more than 3 hours with no result in fact I had my detailed transaction presented to the counter.I was made to pay for rebooking for another day but no choice the trip was urgent,i had to fly that day so cebupacific made me purchase for another ticket.Very unfair.full of hassles.so traumatic to be with cebupacific.
joy say:
April 16 2007
Booked a few tickets this day,a few times said an error occured,Phoned the call center,assured me that the transaction was not completed. So went ahead and re book. Surprise…arrived with my bank statement charged PHP 4,002 and no ticket,no booking no.Made more calls to there call center,send e-mail if they could enlighten me what the charges is for but so far no reply.
Have fun booking online with Cebu Pacific. The time I used it the site looked pretty slick and actually worked, citing a reasonably priced fare from Manila to Tagbilaran of P688 plus taxes. All was good until the Pay Online stage. It wouldn’t process either my perfectly good Mastercard or Visa despite numerous attempts. Instead it cited a Booking Failure stating “Sorry, we are unable to get a timely response from the payment gateway. Please contact our Call Center. . . Our agents will advise you on how to continue with your booking. . .” I promptly called the Call Center. After a long wait I got an operator whose help on my booking amounted to offering a ticket on the requested flight for approximately P1000 more than the price I had tried to book online. Upon asking her why the higher price, she responded saying prices go up right after booking failures. I checked the price again online. The price was still the original online price I had cited her. I asked to speak to her supervisor for an explanation. I waited 15 to 20 minutes until the phone went dead. Talk about classy customer service, not to speak of lying to potential customers about ticket prices! The impression I am left with is Cebu Pacific is in the current practice of denying online purchases in an attempt to manipulate prices based on demand. My suggestion? Clean up your act and deliver your promises, Cebu Pacific, or lose a host of customers to your better serving competitors.
I have never in my time booking ticket on the net come across such BAD, BAD service that Cebu Pacific has. I wasted several hours trying to book a flight from HK to Manila but my cards could not be processed. I hope my cards were not charged despite assurance from the call center in Cebu by a lady who I am not sure knows what is she talking about as she told me it is OK to book on line after I phoned them.
In short I wonder if there are any passengers flying on Cebu pacific flights, especially internationally. Shame on you CebuPacific, you give Cebu and the Philippines a bad name.
July 15th 2007
Upon browsing of the offer, I immediately decided
to treat my sister for Bangkok trip. But after reading all the negative feedback about Cebu Pacific on line booking, I won’t take a chance.
Dear Sir
In the past ,I have not had a difficulty making a booking on line.This year my credit card was rejected and I was told a visa credit card is no longer acceptable.I cannot understand the reason for this.
Yours Sincerely
John Casey
I booked a flight with Cebu Pacific for two to Manila today. Everything went fine until I got to the payment section with a “booking failure” message. I called the call center, but kept getting a busy signal. I hope they didn’t charge my credit card. I’ll try PAL instead and will avoid Cebu Pacific in the future.
I am just as pissed as all of the guys who left their comments here. Yesterday, I booked a flight for next week via Cebu Pacific’s online booking. I guess their system still has its glitches. Yep, everything was a breeze from the start but when I got to the last part for payment, my card was also denied. So, I then tried calling their call center and after several attempts, I was finally able to talk to one of their customer service reps. She assured me that my card wasn’t charged for the online booking that I made. Hmmm…well let’s just see about that then…I then proceeded to book and pay the transaction via phone which I find weird because you’re giving out all personal card info to someone you don’t even know. I was wondering of the possibility that the agent might use that info for her own. I’m keeping my fingers crossed on that one. Anyways, kept waiting for an e-mail but up until today, I still haven’t received any. And so, I had to push some buttons AGAIN and wait for some miracle to happen that I might be able to get thru immediately their VERY busy line. Up until now, I’m still waiting for someone tp pick up the other end. Hmmm…might as well get some sleep first…
With regards to their online booking, it is STILL not working. They still give you that error message when you click on the CONFIRM AND PAY button. I don’t think it’s just a 4 day server glitch. As per your post which is dated last August 10, 2006, it’s more like a 1year 6months 2days AND running glitch. hmmm…i thought they have repaired it already…That is just plain BULL$#!%!!! Arggggggg…
TO CEBU PACIFIC:
Where is the “excellent” customer service there? I had to spend a couple of hours staring at the computer screen and had several attempts to book a flight but all it gives you is an error message at the end. Geez!
To top it all off, I would already call it a miracle if my call to your call center gets answered within at least 30 minutes by a HUMAN. And as for that HUMAN, I have never encountered any customer service agents as rude and as ill-mannered as the ones in CP. Talk about finally heaving a sigh of relief coz my call has already been answered only to be put on hold again for like eternity.
I had a bad experience before with CP. Imagine, I was scheduled for a 5:45pm flight from Cebu to Manila last July 2007. With a 1year old toddler in tow, we waited for like 4hours more coz our flight was delayed. My daughter and I were supposed to take that 5:45 flight for Manila coz we had to bid goodbye to my husband (a seafarer) who was in Manila at that time and was already bound to take an international flight the next day to catch up on his vessel. A toddler that was already getting irritated by the minute and a mom who was just fuming mad as the clock slowly ticked by were only given a Jollibee meal for dinner and no explanations whatsoever why our flight was SOOO delayed. Well, at least the free COKE appeased my daughter for awhile…geeez! We were only able to depart at around quarter to 10 in the evening. We would have wanted to spend more family time before he departs for work for another 6months. But nooo…CP’s fucked up “on-time” schedules ripped us all…
With regards to their online booking, it is STILL not working. They still give you that error message when you click on the CONFIRM AND PAY button. I don’t think it’s just a 4 day server glitch as per what their agent told me. AS PER YOUR POST WHICH IS DATED FEBRUARY 2, 2006, it’s more like a 2year 10days AND running glitch. hmmm…i thought they have repaired it already…That is just plain BULL$#!%!!! Arggggggg…
I want to share our really bad experience with Cebu Pacific….
March 22, 2008 (HK-Manila flight) while we were checking-in our baggages, the Cantonese check-in personnel of Cebu Pacific suddenly tell us that we should pay HKD1563.00 (1-way) fare for our 2 year old daughter. HKD 1563.00 is the rate of Cebu Pacific if you get your ticket in HK airport, rate is same for child and adult. They are asking us to pay the fare because we booked our daughter as an infant and now, 5 days after her birthday, she is already 2 years old. According to the Filipina who seems to be the station manager (Liza Anarete – if I spelled her name right), 1 day or 5 day is just the same, my daughter is still considered a child and not an infant.
Apparently, Cebu Pacific’s online booking system has a problem, they calculate the passenger’s age based on the booking date and not on the flight date. When my wife booked our ticket a few months ago, the system wont accept my daughter as a child and only accepted her as an infant which means fare is free. When we left Manila last March 19, we were not asked by check-in personnel to pay for my daughter’s fare.
I tried to explain all these but to no avail, worse the Cantonese check-in guy, plus an Indian and the station manager told us we better leave our daughter or cancel our ticket if we cannot pay. They even threatened us by trying to cancel our ticket if we don’t pay immediately.
Obviously I paid for the fare since I don’t have any choice, all flights to Manila are fully booked during that night.
Yesterday when we tried Cebu Pacific’s online booking system, the problem is already fixed. I guess they learned about this problem way before and my daughter’s name was actually marked so we will be asked to pay for the fare before we go back to Manila.
You pay peanuts you get peanuts….
I blogged about Cebu Pacific’s seemingly scandalous online booking system on my website
jaijedi.multiply.com
I plan to do a documentary on the travel and tourism industry which will include airlines. I hope you don’t mind if i include your ugly Cebu Pacific experiences here.
Well, I read these comments one year later, and nothing has changed at Cebu Pacific. They did the same thing to me. The amounts have been debited to my credit card, which I will have to pay, but my ticket has been cancelled because “they could not autheticate my credit card”. The customer service and telephonbe reservations still work in the same way, I’m put on hold and 10 minutes later it disconnects. I wish I had read these reviews before I booked with Cebuy Pacific. It cost me dearly, but I learned the lesson not to try to use Cebu Pacific ever again.
STRANDED IN JAKARTA FOR OVER 1 WEEK WHILE TRYING TO CONTACT CEBU PACIFIC AIRLINES FOR A RESCHEDULE TO FLY BACK TO MANILA !
I AM ABSOLUTLEY DISGUSTED WITH CEBU PACIFIC AIRLINES & I WILL NEVER USE THEM AGAIN.
I HAVE BEEN IN JAKARTA FOR THREE MONTHS AND NEED TO FLY BACK TO MANILA ASAP.
I RANG THE TRAVEL AGENT AND THEY TOLD ME TO GO TO THEIR OFFICE SO I TRAVELLED TO THE APPOINTED TRAVEL AGENT [$$$$$TAXI]—PT.ANDALAN USAHA CEMERLANG–THE ONLY ONE DEALING WITH CEBUPACIFICAIR IN JAKARTA — ONLY TO BE TOLD THAT THEY COULD NOT REBOOK MY FLIGHT BECAUSE CEBUPACIFICAIR HAD CHANGED THEIR COMPUTER SYSTEMS AND ALL TICKETS PURCHASED BEFORE 1st april 08 COULD NOT BE RESCHEDULED ONLINE.
WELL RING THEM AND CHANGE IT I SAID— THEY REFUSED!THEY WERE NOT INTERESTED IN THE SLIGHTEST DEGREE TO HELP ME [REMEMBER I AM A FOREIGNER HERE AND DO NOT SPEAK INDONESIAN].
YOU RING THEM YOURSELF- THEY SAID ITS YOUR PROBLEM OR BETTER STILL BUY ANOTHER TICKET AND GET A REFUND ON YOUR OLD TICKET WHEN YOU REACH MANILA!==why should I buy another ticket when i have a valid ticket here ??IT WAS IMPOSSIBLE TO GET THEM TO SEE MY REASONING SO I LEFT THE AGENTS SHOP IN A STATE OF ABSOLUTE DISGUST.
[ITS INTERESTING TO NOTE THAT THEY ARE VERY HAPPY TO TAKE YOUR HARD EARNED MONEY BUT DO NOT WANT TO DO ANYTHING FOR IT !!]BEWARE OF THIS TRAVEL AGENT !!
ANOTHER [TAXI RIDE$$$$$$] TO MY ACCOMODATION AND I TRY TO CALL CEBUPACIFICAIR ON MY CELL FONE —AN IMPOSSIBLE FEAT TOTAL WASTE OF TIME AND MONEY $$$$$
SO ITS IMPOSSIBLE TO CHANGE MY TICKET ONLINE AND
==========================================================
IMPOSSIBLE TO CHANGE IT THRU A TRAVEL AGENT AND
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SEEMINGLY IMPOSSIBLE TO CONTACT CEBUPACIFIC BY CELL FONE!
OK I HAD FRIENDS IN JAKARTA WHO HAVE A LANDLINE [TAXI$$$$$] —-ON THE PHONE FOR OVER 1 HOUR WAITING TO BE SERVED AND THIS IS AN INTERNATIONAL PHONE CALL REMEMBER[$$$$$$$$] ONLY TO BE TOLD THAT IT WILL COST $130 DOLLARS TO REBOOK MY FLIGHT –[A NEW TICKET COSTS $150!]
THE CALL CENTRE AGENT WAS POWERLESS TO TO HELP ME OR SEE REASON SO I GAVE UP IN DESPAIR REFUSING TO PAY $130 DOLLARS FOR SOMETHING THAT I HAD ALREADY PAID FOR!
I AM TOTALLY DISGUSTED WITH THE WHOLE PROCESS NEEDLESS TO SAY THE CALLOUS TREATMENT AND INHUMAN DISREGARD CEBUPACIFICAIRLINES HAVE SHOWN TOWARDS ME AND MY SITUATION. AS WITH ALL CORPORATES THEY ARE DISTANCED FROM THE PEOPLE THAT GIVE THEM THEIR PROFITS ie THE CUSTOMER.IT IS IMPOSSIBLE TO HAVE CONTACT OF ANY MEANING OR VALUE BECAUSE OF THE WAY THE SYSTEM IS OPERATED.
THIS EXPERINCE HAS SO FAR COST ME ABOUT $300 — FOR TAXI FARES + NUMEROUS INTERNATIONAL PHONE CALLS + ACCOMODATION COSTS DUE TO EXTENDED STAY + FOOD + MISSED APPOINTMENTS IN MANILA –NOT TO MENTION THAT I WILL STILL NEED TO BUY ANOTHER TICKET TO GET OUT OF HERE SO IT LOOKS AS THOUGH ITS GOING TO BE A $500 DOLLAR EXPENSE DUE TO CEBUPACIFICS ABYSMAL SERVICE ! MORE IMPORTANTLY THE STRESS INVOLVED HAS BEEN ENORMOUS FOR ME
I WISH I HAD SOME MEANS TO BRING THIS TO THEIR ATTENTION BUT ITS SEEMS IMPOSSBLE TO CONTACT ANYONE THERE IN THEIR AIRCONDITIONED OFFICES
[NOT THAT THEY WOULD CARE ANYWAY] GOD HELP US ALL
BUT I SWEAR I WILL NEVER FLY WITH THIS AIRLINE AGAIN UNLESS I GET SOME SORT OF APOLOGY AND REIMBURSEMENT
SO IF ANYONE FROM CEBUPACIFIC WHO HAS ANY AUTHORITY READS THIS ACCOUNT OF MY EXPERIENCE YOU CAN ALL GO AND—–!!*#+====== YOURSELVES!!!!
May 21st, 2008 ROBERT MASON says: Your comment is awaiting moderation.
HAVING HAD MORE THOUGHTS ABOUT MY RECENT BLOG REGARDING CEBUPACIFIC AIRLINES AND THEIR APPALLING CUSTOMER RELATIONS SERVICE == WELL THEY DONT HAVE ONE IN REALITY!
AND THE APALLING DISREGARD THEY EXHIBIT TO THEIR CUSTOMERS I PERSONALLY CONSIDER THEM TO BE CORPORATE THIEVES
AND THEY SHOULD BE EXPOSED AND TAKEN TO COURT AND SUED FOR THE HARDSHIP AND TROUBLE THEY CAUSE TO UNSUSPECTING CUSTOMERS
i,
i bought a ticket in june. my creditcardcompany paid them immediately. but cebupacific still said, the CC is delined, which is 100% not true. so i wrote them (with copy of my creditcardcompany statement) around 10 mails. but so far, they did not answer. i tried to call them, no chance to get through. i tried many mails direct via their website, but no answer too.
so, my flight is confirmed, but – according to CebuPacific – its declined. i guess, when i want to fly, they just dont let me fly.
2 month no answer. its not right what they do with their customers….
can somebody help with with another email adress from CP or e competent person there? please…
regards,
hans@japan.com
CEBU PACIFIC – ITS TIME EVERYBODY f LIES
Charged twice march 2008 ( 4000HKD )and cannot succeed in getting it back – despite delivery of documentation at the HKoffice.
Lance Gokongwei – you represent a load of UGW.
I was also trying to book for caticlan today using their online book and pay and the result was unseccesful, they said my credit card was declined but I just got it and I haven’t used it.
Marami sigurong customer na nag aagawan sa murang ticket. Ganyan talaga pag lumaki ang demand.
Very informative post! Normally I don’t comment on blogs but this post deserves it
Cheating on CEBUPACIFIC .. The worst air company, do never ever flight with cebupacific. they charge your money and not let u in on board inventing all kind of bull shit , to me happens that i was just one Late for check in – thats what they say, i arrive one hour before flights and they sad thats its closed all ready …. its really piss me off .. so angry..Never ever again CEBUPACIFIC ..
Cebu Pacific is run by thieves.
They overbook their flights incredibly and they send home everyone else without flying and without their money (with all kind of different excuses).
Want to play roulette book with them. Otherwise especially for long weekends and your deserve holidays use a proper airline.
This is just a scam.
I had a Confirmed ticket Singapore – Manila – Cebu and they sold it to someone else.
It can happen to you and you will lose hotel, visa ticket etc.
Then you’ll remember about this message (or you will find it later) angry like me.
Avoid this airline at all costs.
tried to purchase for this november flight. need to check it first for confirmation.
in fairness to cebu pacific, i have no problem booking my family’s flights to cebu since january 2009 using my credit cards.
your experiences may not be the same with others.
In Singapore, it’s a regular experience for Cebu Pacific to refuse eTickets because their computer system shows that they haven’t been paid for. Every night, there will be 1-5 girls (normally girls) who can’t fly because of this. Of course, nobody will take responsibility and there are no contact numbers or email addresses for responsible people within the organisation- they’re obviously aware of the problems and simply avoid contact! I think it is probably the worst managed airline in the world from an admin perspective but they have good pilots and new planes so at least they’re safe. However, they really are a national disgrace and reinforce the inaccurate stereotype that nothing is well-organised in the Philippines.
nakaka inis kasi nag punta kami hong kong nung pauwi na kami na delay dapat 10 naging 2 am di man lang sila nag bigay na water we dont have any money …………….we never ride in cebu pacific eny more………..soooooooooo bbbbbbbaaaad
Was going to fly Cebu Pacific, Bangkok/Manila but after reading about the hassles people are having will choose another airline even if it cost a little more
Bazza James