I booked a roundway ticket for Manila-Saigon-Manila last April 2010 so I could avail the special promo. I got the confirmation receipt and felt very excited. After a week, May 2, I got another itinerary receipt stating that I cancelled my Manila-Saigon flight, leaving me with my Saigon-Manila flight. It was a long useless argument with a customer agent. So i decided to purchase another ticket (have to pay higher for the fare). On May 18, I received an email again stating that I cancelled what I booked on May 2. I got very upset. I realized its costing me lots of money. I was able to reach the guest service manager and settle it through giving my ticket back plus a travel fund valid within 90days. And so I thought everything is ok… until yesterday, I received a phone call informing me that I cancelled my Saigon-Manila booking. haaaaaaaaaaaayy… this is really crazy!!!! they even insisted that maybe someone has an access on my email. But if that’s the case, then why is my other booking (like hotel booking etc) NOT troubled?
And why notify me three weeks before my tour? and a month past after the cancellation has been done?
haaayyy..

anyone here with the same experience???

as we were leaving the plane, i pointed it out to the stewardess who said…”ahh, thank you for flying cebu pacific mam”

since then, i felt jinxed with cebu pacific. they don’t allow carts inside the pre-departure louge area and i had to walk with a heavy fragile hand-carried stuff all the way to gate 100-something!

just a while ago, while trying to book online – i didnt get a confirmation receipt after i have given all my credit card details! and their hotline personnel (who must be a call center agent with a long spiel) told me i should check with my bank…i know that…but it still meant my booking was zilch!

i take cebu pacific only when my schedule forces me to, otherwise, it’s pal or zestair for me.

CP takes all information including my credit card number and security code. The web site says “pending” for the purchase, then I never hear another thing from them. I guess it’s still pending for 3 days. I think it has gone into a black hole.

Now i think this is intentional on the side of CP. They force you to phone their appallingly bad call center, THEN THEY CHARGE MORE THAN THE POSTED ONLINE PRICES, not to mention the long distance charges and poor phone connections. Fuck them!

but funny to read …and i had scary flights with zest…the screw near the propeller came out…i said this to the air hostess…she didnt even see what i mean

and e-ticket means you dont need anything (book online, then you can fly)…i never print out my tickets and if (only in asia) you need a ticket to enter the airport i say to the security thats called ticketless flying…and they ask at check in, so i can go in 2 minutes later…

in civilised coutries you can enter the airport whenever you wish

Can someone tell me exactly what e-ticket means for Cebu Pacific? It almost sounds like they send me a ticket via email but I still have to confirm it at the desk. Unless it is a paper ticket; I have had issues even getting through security on international flights even. Some of these little issues would really make the philippines a much better place to visit as i love it; but it is a nightmare dealing with all of the terrible systems and corrupt people. Such is life but it seems everything breaks on purpose but giving them a little cash seems to fix the problem right away. Interesting business practices…

your experiences may not be the same with others.

Want to play roulette book with them. Otherwise especially for long weekends and your deserve holidays use a proper airline.

This is just a scam.

I had a Confirmed ticket Singapore – Manila – Cebu and they sold it to someone else.

It can happen to you and you will lose hotel, visa ticket etc.

Then you’ll remember about this message (or you will find it later) angry like me.

Avoid this airline at all costs.

Charged twice march 2008 ( 4000HKD )and cannot succeed in getting it back – despite delivery of documentation at the HKoffice.

Lance Gokongwei – you represent a load of UGW.

YOU RING THEM YOURSELF- THEY SAID ITS YOUR PROBLEM OR BETTER STILL BUY ANOTHER TICKET AND GET A REFUND ON YOUR OLD TICKET WHEN YOU REACH MANILA!==why should I buy another ticket when i have a valid ticket here ??IT WAS IMPOSSIBLE TO GET THEM TO SEE MY REASONING SO I LEFT THE AGENTS SHOP IN A STATE OF ABSOLUTE DISGUST.
[ITS INTERESTING TO NOTE THAT THEY ARE VERY HAPPY TO TAKE YOUR HARD EARNED MONEY BUT DO NOT WANT TO DO ANYTHING FOR IT !!]BEWARE OF THIS TRAVEL AGENT !!
ANOTHER [TAXI RIDE$$$$$$] TO MY ACCOMODATION AND I TRY TO CALL CEBUPACIFICAIR ON MY CELL FONE —AN IMPOSSIBLE FEAT TOTAL WASTE OF TIME AND MONEY $$$$$
SO ITS IMPOSSIBLE TO CHANGE MY TICKET ONLINE AND
==========================================================
IMPOSSIBLE TO CHANGE IT THRU A TRAVEL AGENT AND
=========================================================

SEEMINGLY IMPOSSIBLE TO CONTACT CEBUPACIFIC BY CELL FONE!

OK I HAD FRIENDS IN JAKARTA WHO HAVE A LANDLINE [TAXI$$$$$] —-ON THE PHONE FOR OVER 1 HOUR WAITING TO BE SERVED AND THIS IS AN INTERNATIONAL PHONE CALL REMEMBER[$$$$$$$$] ONLY TO BE TOLD THAT IT WILL COST $130 DOLLARS TO REBOOK MY FLIGHT –[A NEW TICKET COSTS $150!]

THE CALL CENTRE AGENT WAS POWERLESS TO TO HELP ME OR SEE REASON SO I GAVE UP IN DESPAIR REFUSING TO PAY $130 DOLLARS FOR SOMETHING THAT I HAD ALREADY PAID FOR!

I AM TOTALLY DISGUSTED WITH THE WHOLE PROCESS NEEDLESS TO SAY THE CALLOUS TREATMENT AND INHUMAN DISREGARD CEBUPACIFICAIRLINES HAVE SHOWN TOWARDS ME AND MY SITUATION. AS WITH ALL CORPORATES THEY ARE DISTANCED FROM THE PEOPLE THAT GIVE THEM THEIR PROFITS ie THE CUSTOMER.IT IS IMPOSSIBLE TO HAVE CONTACT OF ANY MEANING OR VALUE BECAUSE OF THE WAY THE SYSTEM IS OPERATED.

THIS EXPERINCE HAS SO FAR COST ME ABOUT $300 — FOR TAXI FARES + NUMEROUS INTERNATIONAL PHONE CALLS + ACCOMODATION COSTS DUE TO EXTENDED STAY + FOOD + MISSED APPOINTMENTS IN MANILA –NOT TO MENTION THAT I WILL STILL NEED TO BUY ANOTHER TICKET TO GET OUT OF HERE SO IT LOOKS AS THOUGH ITS GOING TO BE A $500 DOLLAR EXPENSE DUE TO CEBUPACIFICS ABYSMAL SERVICE ! MORE IMPORTANTLY THE STRESS INVOLVED HAS BEEN ENORMOUS FOR ME
I WISH I HAD SOME MEANS TO BRING THIS TO THEIR ATTENTION BUT ITS SEEMS IMPOSSBLE TO CONTACT ANYONE THERE IN THEIR AIRCONDITIONED OFFICES
[NOT THAT THEY WOULD CARE ANYWAY] GOD HELP US ALL
BUT I SWEAR I WILL NEVER FLY WITH THIS AIRLINE AGAIN UNLESS I GET SOME SORT OF APOLOGY AND REIMBURSEMENT
SO IF ANYONE FROM CEBUPACIFIC WHO HAS ANY AUTHORITY READS THIS ACCOUNT OF MY EXPERIENCE YOU CAN ALL GO AND—–!!*#+====== YOURSELVES!!!!

May 21st, 2008 ROBERT MASON says: Your comment is awaiting moderation.

HAVING HAD MORE THOUGHTS ABOUT MY RECENT BLOG REGARDING CEBUPACIFIC AIRLINES AND THEIR APPALLING CUSTOMER RELATIONS SERVICE == WELL THEY DONT HAVE ONE IN REALITY!
AND THE APALLING DISREGARD THEY EXHIBIT TO THEIR CUSTOMERS I PERSONALLY CONSIDER THEM TO BE CORPORATE THIEVES
AND THEY SHOULD BE EXPOSED AND TAKEN TO COURT AND SUED FOR THE HARDSHIP AND TROUBLE THEY CAUSE TO UNSUSPECTING CUSTOMERS

jaijedi.multiply.com

I plan to do a documentary on the travel and tourism industry which will include airlines. I hope you don’t mind if i include your ugly Cebu Pacific experiences here.

March 22, 2008 (HK-Manila flight) while we were checking-in our baggages, the Cantonese check-in personnel of Cebu Pacific suddenly tell us that we should pay HKD1563.00 (1-way) fare for our 2 year old daughter. HKD 1563.00 is the rate of Cebu Pacific if you get your ticket in HK airport, rate is same for child and adult. They are asking us to pay the fare because we booked our daughter as an infant and now, 5 days after her birthday, she is already 2 years old. According to the Filipina who seems to be the station manager (Liza Anarete – if I spelled her name right), 1 day or 5 day is just the same, my daughter is still considered a child and not an infant.

Apparently, Cebu Pacific’s online booking system has a problem, they calculate the passenger’s age based on the booking date and not on the flight date. When my wife booked our ticket a few months ago, the system wont accept my daughter as a child and only accepted her as an infant which means fare is free. When we left Manila last March 19, we were not asked by check-in personnel to pay for my daughter’s fare.

I tried to explain all these but to no avail, worse the Cantonese check-in guy, plus an Indian and the station manager told us we better leave our daughter or cancel our ticket if we cannot pay. They even threatened us by trying to cancel our ticket if we don’t pay immediately.

Obviously I paid for the fare since I don’t have any choice, all flights to Manila are fully booked during that night.

Yesterday when we tried Cebu Pacific’s online booking system, the problem is already fixed. I guess they learned about this problem way before and my daughter’s name was actually marked so we will be asked to pay for the fare before we go back to Manila.

You pay peanuts you get peanuts….

TO CEBU PACIFIC:

Where is the “excellent” customer service there? I had to spend a couple of hours staring at the computer screen and had several attempts to book a flight but all it gives you is an error message at the end. Geez!

To top it all off, I would already call it a miracle if my call to your call center gets answered within at least 30 minutes by a HUMAN. And as for that HUMAN, I have never encountered any customer service agents as rude and as ill-mannered as the ones in CP. Talk about finally heaving a sigh of relief coz my call has already been answered only to be put on hold again for like eternity.

I had a bad experience before with CP. Imagine, I was scheduled for a 5:45pm flight from Cebu to Manila last July 2007. With a 1year old toddler in tow, we waited for like 4hours more coz our flight was delayed. My daughter and I were supposed to take that 5:45 flight for Manila coz we had to bid goodbye to my husband (a seafarer) who was in Manila at that time and was already bound to take an international flight the next day to catch up on his vessel. A toddler that was already getting irritated by the minute and a mom who was just fuming mad as the clock slowly ticked by were only given a Jollibee meal for dinner and no explanations whatsoever why our flight was SOOO delayed. Well, at least the free COKE appeased my daughter for awhile…geeez! We were only able to depart at around quarter to 10 in the evening. We would have wanted to spend more family time before he departs for work for another 6months. But nooo…CP’s fucked up “on-time” schedules ripped us all…