Comments on: Weird customer service policy at Octagon Computer

By: rap

rap — Tue, 07 Feb 2012 07:12:38 +0000

i have a nightmare at same store OCTAGON OZAMIZ, i bought a laptop and 2months later i asked them to have some test with my battery since it was not functioning well. tiningnan nila saka inusisa yung unit, then when they get back to me they said void ang warranty kasi tampered daw ang sticker… they know very well that the cover of hdd was not tightly screwed making the sticker as if cracked… tapos 3months pa bago binalik ni walang extension ng warranty that was so lame… ako pa naperwisyo sa unit 9m0nths lang warranty nakuha ko ang pangit ng serbisyo ng octagon kaya wag nalang kau bumili dun… isa pa yung personnel mabuti lang pag bibili ka pero pag nagkaproblema ka na sa unit saka ka dededmahin at sisimangutan at ang dami agad rason…

By: Water

Water — Thu, 08 Dec 2011 14:05:42 +0000

Hi,

Just want to insert a good word about Octagon here, because of my earlier experience in Octagon Parksquare.

I bought a computer mouse yesterday in Octagon for about P300. Problem was, the left-click was broken. So I hoped that I will be able to return it and they will replace it.

When I went there, it was a very hassle-free experience. They first tested the mouse and when they found out the problem, they didn’t ask any more hassling questions. They even asked me if I want to replace it with the same brand or another brand (which was what I really wanted, since I want to go for a more trusted brand).

I was very happy because all the best-case scenarios I had in mind happened.

Thanks Octagon

By: v.cdo2

v.cdo2 — Fri, 11 Nov 2011 07:24:44 +0000

You’re so ignorant Carlos, nakakasuka, hehhehehe hahahahha, haven’t you read the previous comments, specially from mr. R.?

OCTAGON COMPUTER SUPERSTORE is NOT an authorized service center or a computer repair shop. Most of the staff are sales personnel and that they’re only given basic computer troubleshooting.

Tama ka, they are not technicians. Hindi sila “mukhang perang technicians” na katulad mo, that are installing pirated software to clients (para magkapera) without informing them that their unit’s operating system or office is not Genuine/License.

WE ARE SALES PERSONNELS, who address client’s inquiries and concerns up to the best that we can.

Maraming salamat po, and carlos? wala na ba kayong benta diyan?….. Desperado ka na kasi eh…. hahahhaha, if you wanted to advertise your COMPANY, or if you wanted to uplift yourself, you’re free to have it done here. hhahhahahahha

vancdo2

By: carlos

carlos — Tue, 08 Nov 2011 04:55:54 +0000

hi!
..octagon’s what you call technicians ARE NOT really technicians..they are only sales assistant whom responsible only for sales..
..sales assistant is different from sales-tehnician.. although there are sales assistants that are with knowledge with technical aspects, they are still only concerned with sales and with lack of information on technical aspects..

..im a sales-tech in a computer store and responsible for not only in sales assisting but also in knowledge with techncal aspects such as computer troubleshooting..i fully explain to customers about computer that they are looking for..i demonstrate clearly to them the features of the product and provide them good customer service..

im from asianic-computers southmall branch.:)

By: Murry

Murry — Wed, 21 Sep 2011 02:07:43 +0000

Is there a way we can make the stores to replace defective products with brand new ones? Within the warranty period, or course.

I bought a defective hard drive in Octagon (it was a different name back then) and they replaced with with an old refurbished one. I was so dismayed by it that I never bought anything again in their store even if they change their name 8 years ago. Maybe they’ve gotten better now, but I have no reason to go back there when there are other stores selling the same thing.

By: ivan

ivan — Tue, 09 Aug 2011 09:36:36 +0000

lahat naman ng store may kanya kanya naging problema.. may kanya kanyang experience ang mga customer na same ng ganito.. nataon lang na eto e naka post..

By: Octagon Computer Store Philippines | MyLocalComputers.com

Octagon Computer Store Philippines | MyLocalComputers.com — Fri, 29 Jul 2011 03:24:09 +0000

[...] Weird customer service policy at Octagon Computer | YugaTech | Philippines, Technology News & Re… I’m sure everyone has had their share of computer store nightmares. I know I do. Here’s a couple of stories sent to me by a reader about his experience with [...]

By: Optimus Prime

Optimus Prime — Tue, 12 Jul 2011 04:59:10 +0000

@TPC well sa ka2lad mo cguro di mu n kailangan ng sales person kc nareview mu n ei di b?…pro pra sa sbhin ko sau..hindi lhat ng reviews na makukuha mo on net is fair at exactly same ang expect sa bibilhin mo…tpus by the time n nabili mu na bglang me kulang pla na expected mu ay mron din cia nun…alam mu hwag mu lahatin ang mga sales person hindi lang bsta damit ang binibenta nyan n kpag fit na sau ay ok lang..dumadaan ang iba dyan sa training at seminars which is mas maigeng naipapaliwanag sa knila ung mga specs, and maintenance..compairing sa mga nababasa mu lng…at bkit ikw b? naireview mu b kng paanu magdiagnose ng pc without using cd or anything to check kng me prob…un lang ang pagkakaiba nmin sa inyo n wala sa reviews mu…

By: TPC

TPC — Tue, 21 Jun 2011 06:49:38 +0000

Friendly advice:
Before you buy a Gadget or a Computer or a PC Parts.. make a simple review of the product.
Don’t ask the Sales person in the store.
Walang matinong sasagot yun. =))

By: ahhahhaahhah

ahhahhaahhah — Wed, 15 Jun 2011 13:42:50 +0000

cge cge magpunta ka mag isa mo……………….. ahhahahhah ^_^

By: Raymond jim Reyes

Raymond jim Reyes — Fri, 13 May 2011 11:51:26 +0000

Sorry akosiblade ha, kase para akong taeng durog na naghihimutok. siguro resulta lang ng sama ng loob ko talaga sa Octagon sa pinaggagawa nila sa akin,at dito ko din lang nailabas. tapos na rin ang issue nasa akin na ang edifier speaker ko. ang ginawa lang naman nila pinag short lang sa loob, ginawa lang nilang parallel yung circuit sa board para walang sablay ang tunog, nakakalungkot noh pandaraya yun, kase sira pa rin. kaya ko ring gawin yun kung sinabi sana nila. nga pala hindi ako empleyado ng asianic, hindi mo ba binasa comment ko? baka ikaw pa empleyado ng Octagon. ako kaya kong sabihin ang pangalan ko e ikaw? sino ka? sa mga empleyado ng octagon humihingi ako ng pasensya…. readers na lang ang humusga…..

By: akosiblade

akosiblade — Wed, 04 May 2011 15:18:27 +0000

Jim Reyes baka tauhan k ng Asianic? bat dito k nag hahamon ng suntukan bkt hnd nalang doon sa mismong OCTAGON? kung totoong galit ka gumawa k ng magandang paraan hnd yung para kang taeng durog dito ka nag hihimutok!wahahha

By: paulcook

paulcook — Sat, 23 Apr 2011 23:23:46 +0000

I wish to buy a laptop in octagon. However because of the complain of the past customers, I lost my confidence in buying in their store. Where can I buy laptop with after sales services?

By: Nice

Nice — Sun, 10 Apr 2011 02:12:52 +0000

d2 sa realitylapse.com punta kau d2

By: Nice

Nice — Sun, 10 Apr 2011 02:12:22 +0000

punta nlng kau d2 realitylapse.com!

By: R

Tue, 22 Mar 2011 06:18:36 +0000

Hi thanks for sharing your comment

We are sorry to inform you that Octagon computer super store is not an authorized service center or a computer repair store even though we at octagon are doing are best to train our staff and admit that most of our staff are all sales personnel and been given Basic Computer Troubleshooting. That’s why we inform our branches that if they don’t know the coz of the problem they will call the Head Office Service Department and we strongly recommend that if they encounter any problem with their client PC its better to leave their unit in the store and have it sent to the Head Office Service Department for Proper Check up. Same as other retail store are doing specially like SM Appliances they usually recommend their buyer in case of problem you my bring your unit to any authorized service center.

By: Ann

Ann — Mon, 21 Mar 2011 15:02:46 +0000

hi guys… i think the staff in Octagon have not undergone proper training… that’s why they can not troubleshoot any pc problems…. because 1 time we bought a webcam at Octagon Pavilion Mall, i cannot install here at home, but when we brought it there, they installed it properly. but when i asked them what’s the problem why i cannot install it at home they cannot answer me back… then i asked them if it could be a conflict in the other peripherals i use… i jokes if the mouse conflicts it… the staff then asked the guard, “nag-coconflict ba yun? may connection ba sa mouse yun?”. in my mind i just laughed… because they don’t really know what’s going on with the pc system…

just sharing my experience…

By: inc.

inc. — Thu, 03 Mar 2011 09:04:34 +0000

Hi Guyz

I’m R a head office staff for octagon computer super store and i regularly read all comments here and other blogs on other site and use all your comments to improve the operation of octagon store wither its positive or negative comments.

To those client who email the website. I’m sorry to inform you that our website are still under repair. Were having problems with the updates and the pricing of our products I think every body knows how fast the IT products changes every week.

We at Octagon computer Super Store would like to inform all of our future/past clients and our competitor that we are now going International and still growing. Thanks to all your support even though you got bad and good experience in our store.

If you have more comments or any suggestion or complain you can call the operation department at 02 5267152. Octagon Head Office.

Thanks and Good Day to all

Richard

By: HAHAHAHAH

HAHAHAHAH — Sun, 20 Feb 2011 17:53:32 +0000

Hahahha,
^_^…. There were a lot of possible circumstances that we may encounter in our lives. Isa na dun yung experiences natin as we buy computer and computer peripherals.

Other comments here are true. These are clients who didn’t have a good experience as they bought there unit at Octagon Computer Superstore. Pero ma’am/sir, there are other customers din na katulad niyo na naexperience nila ang naexperience nyo sa ibang computer store. Kaso nga lang mas malaki si Octagon Computer Superstore, kaya may ganitong site siya. Yung iba wala, kasi naman maliit lang sila.

Other comments here are puro paninira lang from other competitor. They feel desperate for having a low sales because of Octagon Computer Superstore.

Other comments naman are coming from Octagon’s employee itself. Uplifting there selves na magaling. Others are defending there branch. Kasi naman almost 100 branches ang Octagon sa buong pilipinas. At iba iba ang serbisyo ng kada tao.

Sabhin niyo na ang gustong niyong sabihin. Wala naman bayad to diba?…..

But here’s one thing i would like to tell you guyz. Octagon Computer Superstore is now serving international……

Galing diba?

OCTAGON COMPUTER SUPERSTORE IS SERVING FAIRLY. YOU CAN SEE IT ON THERE PROGRESS.
ONLY THAT THERE ARE CIRCUMSTANCES THAT ARE BEYOND THEIR CONTROL.

THANKS A LOT FOR THE COMMENTS GUYZ

By: jean

jean — Mon, 14 Feb 2011 06:23:13 +0000

its true!! octagon’s practice of selling computers at a lower price compared to other stores but the truth is, the price is just the same or even higher since the customer has yet to buy an os and microsoft office.. kawawa mga customers n walang alam bout it ‘coz their salesclerk will not expalin it to the customer of course…

By: Jim Reyes

Jim Reyes — Fri, 10 Dec 2010 11:53:08 +0000

Eto ang experience ko sa Octagon Computer……October 31 nagtungo ako sa Octagon Computers para maghanap ng Speaker w/ Subwoofer….Nagtanong ako kung ano pinakamabenta sa kanila, at syempre sabi d best daw edifier speaker nila…. napaka mabenta. Nagpakuha ako ng isa pa subukan kung maganda nga… at presto.. ok ang ganda, walang problema, hindi nga natapos ang isang kanta e, binayaran ko na agad. sabi ko babalikan ko na lang kase kakain pa kami e. Nung umuwi na kami sa bahay, sinubukan ko na yung speaker….after ng isang kanta, nawawala na ang sounds nung isang speaker… gabi na rin nun kaya hindi ko na muna masyado pinansin…sinubukan ko ulit kinabukasan nov 1, holiday sa buong pilipinas…. hindi ko naasikaso na naman ang bullshit na edifier speaker na yun…tapos nag travel na ako papunta olongapo… nakabalik na ako ng tayabas e november 15, november 16 ng umaga sinubukan ko na ulit yung napakamabentang speaker ng octagon….. at no luck, sira talaga yung speaker na napabigay sa akin, damn. isinoli ko sa octagon yung speaker, tirouble shoot nila. i demanded a replacement, at bilang isang mabuting mamamayan, wala naman akong sinabing masama, nagrequest lang ako kung pwede magawan ng paraan, kase e eto na nga,m ang dami ng sinabi na kung ano ano, ifollow up ko daw. tapos syempre bilang magaling na marketeer, ang gagaling nga mga taga octagon, bilib talaga ako sa kanila. ang galing magbenta, tapos walang kwentang after sale service….. sabi 1 month daw ok na. nakaka 2 tawag na ako sa OIC daw na yun, nung una sabi 30 days daw, tapos kanina tumawag ulit ako 30 working days daw….. bullshit talaga…. Kayong mga taga Octagon wag na kayo magbenta ng edifier kung ganyan kayo…… mga P@$%@ina nyo….. kung gusto nyo suntukan nalang tayo….. mga magpapaasa. nakakasama ng loob. sa Asianic na lang kayo bumili o sa Villman, na experience ko sa Asianic, nasira USB keyboard nung binili ko na computer, under warranty, after 4 weeks pinalitan nila ng bago… cool, sino ba ang ibang nagbibigay ng warranty sa keyboard?? Asianic lang!!! Sa Octagon bullshit…. sa january pa ako magkakaroon ng speaker…. sana bumili na lang ako sa iba….

By: Teckieman

Teckieman — Tue, 30 Nov 2010 06:02:28 +0000

@ditodyanduon kaya nga namin dinadaan d2 kc useless din kung sa DTI at lease naiseshare namin sa iba ung experience namin about sa octagon right?

By: honeylou

honeylou — Mon, 15 Nov 2010 09:50:15 +0000

iam prety sure for those people hav bad comments w/ octagon mga compitators lang nla yun…walang magawa sa buhay….wla lang cguro benta…..we both laptops at octagon MOA a year ago and wala naman me masabi sa mga tao dun mababait naman….and infact recently nkavisit me sa octagon cagayan de oro w/ my ante there and bumili naman nag ante ko ng desktop as i recommed octagon and we went ther sa may velez branch nla and same parin mababait namn ang tao dun… yung manager la pwede ka makahingi ng free items… yun nga in cash pasment naman…. but we understand kasi policy nga naman nla…..only one thing lang pla nakavisit din kami sa octagon sa may lim ket mall bayon? yung buntis nla na cashier and sama ng ugali walang breding panira sa imahi ng octagon…..di mo makausap ng matino….but anywy….all over mababait naman….good service naman….

By: Kenny

Kenny — Wed, 10 Nov 2010 12:06:59 +0000

As an American computer professional living in the Philippines this is what I see. Octagon PREYS on average people. Any PC pro will quickly run away from Octagon because of their high prices. This is in addition to their website not having a single price posted. PLUS, their email address posted bounced, meaning the mailbox is full or they just took it down because of so many complaints. I use Enigma, a rather new company here in the Philippines. Their prices are MUCH LOWER that Octagon, and I can check them any time because they post a downloadable pricelist. Companies like Octagon will prosper for a short while because they have the money and a presence at the Malls. But as users become smarter, the word will spread, and scammers like Octagon will be a thing of the past. I just wish they would go away now because they are STEALING good money from hard working Pinoys every day…….very sad.

By: ditodiyanduon

ditodiyanduon — Wed, 10 Nov 2010 07:43:32 +0000

nakakatawa mga comments dito wahahaha….. alam ko yung iba totoo. pero yung iba, hanggang paninira lang….. hahhahaha….. wala na ba talaga kayong kita….??????

Kaya Sir at Madam, If you are one of the real costumer of Octagon Computer Superstore, wag niyo po idaan dito. If you have concerns about our services, daanin po natin sa due process. May DTI naman po diba?

By: Jing

Jing — Mon, 01 Nov 2010 16:56:40 +0000

I do sympathize with your plight.

Although I never had any similar experience with regard to any store because I personally know my way around computers.

It is recommended that if you are technically inept with computers get someone knows computers and you can trust.

Another thing medyo tagilid ang English nung Runnel ah…

By: slabster

slabster — Wed, 27 Oct 2010 20:06:23 +0000

not friendly pips

By: kwatsay marbida

kwatsay marbida — Sat, 02 Oct 2010 08:37:58 +0000

huwag kayo bumili sa octagon kung dito kayo sa naga,cam sur, bumili kayo sa upgtade central, maganda manager, mabait, masikaso, pangalan nya cathy, dalaga pa un, tapos pag christmas namimigay yun regalo sa mga loyal costumer,

By: ALEX MALLORCA

ALEX MALLORCA — Wed, 29 Sep 2010 15:54:10 +0000

grabe ang octagon ang tagal ng service nila… Sbi nila matagal daw ang serbisyo ng compaq yun pala personal ko nkita na tinambak lng nila ang laptop ko sa storage nila at wala inasikaso… I hate it

By: chen

chen — Fri, 16 Jul 2010 03:25:05 +0000

does anyone here knows the email address of octagons higher management?i have a complaint to make?