Comments on: I’m ready to quit my iPhone 3G

By: Jb1979

Jb1979 — Tue, 04 Oct 2011 11:50:01 +0000

Same problem here, even on prepaid, load gets sucked out. Ive turned everything off and I had to manually change the APN each time i want to disconnect. too much of a hassle but I think the main problem here is the credit limit.

From what I know, I think the credit limit of a subscriber is based on kung ano lang ang kayang bayaran ng customer. So parang tanga naman na sila ang nag sabi na ang kaya mo lang bayaran is P2500 and gave you that credit limit, tapos hahayaan nila umabot ng 30k yung bill mo diba? nakakinis ang Globe

By: cam

cam — Thu, 12 May 2011 14:23:45 +0000

I was charged 30k+ din at hindi ako natutuwa, hindi ko naman kasi ginagamit yung mobile net palagi, tapos sobrang bagal pa ng internet, imposible talaga umabot ng 30k ang bill ko, hindi naman nagloload yung page pag inexit ko yung browser ko, tapos hindi ko naman magamit yung applications sa phone ko (kasi sobrang BAGAL nga ng net sakin), tsaka pumapasok ako, natutulog naman ako no, there’s something fishy talaga! hahaha,

By: july

july — Thu, 05 May 2011 12:17:49 +0000

i’m using samsung galaxy mini on plan 999. nung una, may problema sa supersurf registration nila- nung dinedeactivate ko thru txt kasi malapit na matapos ung 30 days, ang reply sakin e invalid keyword. i called up customer service, they said they’ll deactivate it manually sa kanilang pc. but still, i got a txt message saying registered ulit ako since.i did not deactivate it. i called cust srv again and they said i.disregard lang coz deactivated na talaga.
The most surprising part is i got a txt mssge ryt now bout my unbilled charges- it is whooping 34,436.00!! imagine that? after my supersurf, i deacvtivated packet data para di na talaga makagamit ng net. well, i turned it on for a while to check my mail and some google article viewing, but 34k??? it is too much. anyway, unbilled pa naman pero nakakatakot talaga ung amount.hope maayos to

By: Judd

Judd — Wed, 16 Mar 2011 11:56:25 +0000

I’ve been an iPhone user for two years without a problem. I always change my apn and switching off 3G and internet data after each use. Though very inconvenient it’s still ok cuz globe is not overcharging me then with internet usages. How come they’re overcharging me now? To think that I even upgraded my plan from 1599 to 1799?! Grrr..

By: melvin

melvin — Mon, 04 Oct 2010 02:08:03 +0000

This is not happening only on Iphone users. Me and my friends are using Samsung phones and we are encountering the same problem, EXCESSIVE CHARGING!It is very clear that this is a form of scam. This must be brought up to the public and to NTC.

By: Ree

Ree — Wed, 29 Sep 2010 05:47:17 +0000

Zack they didn’t fix the issue,

what globe did is introduce a new service called superfurf which for 1200 pesos monthly allows you to surf unlimited.

http://site.globe.com.ph/iphone/fullyloaded/?sid=TKLGjcuxpRcAAHxn3DoAAAAXe

this is a free item on plan 3799.

If you’re on a different plan, you will have to avail it manually.

By: Zach Yonzon

Zach Yonzon — Thu, 09 Sep 2010 07:04:52 +0000

Something funny is going on. I’m a tech-savvy person who writes tech for a living. I know how to turn my Internet usage off. I have compiled photos of this on my Facebook account and I can even make a video to prove that I CANNOT use Globe’s data services even if I wanted to.

http://www.facebook.com/album.php?aid=202913&id=649539840

Globe is doing something unfair and quite possibly illegal to its consumers. If you have a Globe story about unfair charges, kindly PM me on Facebook or send me e-mail at zach AT yonzon.com. I’m compiling data for an article and possibly a formal complaint to be lodged against the company.

By: Manuel

Manuel — Sat, 04 Sep 2010 09:08:15 +0000

Well, the question is did Globe fix this problem? Other countries telco’s like singtel (SG) have bill caps on data usage that even if u exceeded the 12GB free, you wont be charged beyond $30.

I believe this is more of serv provider and infrastracture rather than the phone model itself.

By: Jerome

Jerome — Sat, 10 Jul 2010 11:07:41 +0000

@abe, What are the settings that need to be turned off if lets say youre going to put in a prepaid simcard?

By: roland

roland — Wed, 23 Jun 2010 06:06:29 +0000

@sonofa – actually, before contacting my friend i tried to call their customer service to request for the extract. I even go to their center just to follow-up. To no avail, i can’t get any feedback. After almost 2 months, ask help to my friend. After 1 day, he forwarded the file to me =)
But from what the lady told me at their center, soon… this will be reflected to our bill. internet connection details. I wonder how long it will take…

@Jhaymes – are u referring to SBSsetting in cydia? actually when i discovered that app, i already disconnected my data plan =(. Good to know that globe offers unlimited data plan now. iphone is not an iphone without an internet connection on the go. But iphone 4 now has the option to turn off cellular data =)

By: JHaYmes

JHaYmes — Wed, 23 Jun 2010 05:41:10 +0000

@roland

That cool you can do that maybe I will try that process too. Well I experienced the overcharging of Globe. But I’m smarter than them haha I jailbreak my phone then turn off the 3g and edge. Because they also charge you even if your not using a 3g connection.

By: Sonofa

Sonofa — Wed, 23 Jun 2010 05:30:46 +0000

@roland

can i also do that? or should you have a friend inside?
cause when i swear i would never pay the internet chargers and pay only the other charges (calls, texts, etc.) globe blocked my number

now i’m using sun!

By: roland

roland — Wed, 23 Jun 2010 00:49:41 +0000

@jhaymes…

good for you…. you still don’t experience globes overcharging internet connection.

i also jailbreak my iphone since its day 1. With my first year in globe.. nothing seems wrong. My internect connection is only P40 since i’m only checking emails and looking thru maps if i’m lost.

Until one time i’m checking my outstanding charges and i’m surprise that its already 3000 with 2800 all in internet charges. After that, i removed my APN to avoid internet connection via 3g. Everyday i checked my usage and internet charges is still going up.

Luckily, i have a friend who can extract my globe internet connections with IP address, date, time usage…

From the extract, i noticed that there are instances that connections overlaps.
Ex.

IP 207.7.8.4 connects 10:00 AM disconnect 10:30AM
IP 207.8.4.1 connects 10:15 AM disconnect 11:00 AM

see… hows that possible.. how come your phone connects to two different IPs and they charge you with that.

I complain this with globe customer service and i get a 2000 rebate because i have evidence =)

By: JHaYmes

JHaYmes — Tue, 22 Jun 2010 11:47:35 +0000

I have a globe plan G-Flex 2500 to be exact and I don’t exceed the credit limit you know why?

Because I jailbreak my iPhone I pawned my phone.

On A jailbreak iPhone you can shutdown you edge connection this is by default on and the only thing you can get rid of this is to delete your APN but where’s the fun in that.

So if your planning to buy an iPhone globe better to jailbreak it at after the first billing. So you can control your bills.

By: Ray.c

Ray.c — Sun, 20 Jun 2010 02:54:52 +0000

you know what, it sounds like you don’t know how to set your fone. there is nothing wrong with that phone and globe, buddy, you should start to learn

By: francescapala

francescapala — Tue, 01 Jun 2010 10:19:08 +0000

got the very same problem. I have a Globe Plan, and used it in my iphone 3G. Connected into a wifi from somewhere, then i stopped using the wifi.. turns out when you’re in 3G it automatically turns on the internet through your sim card.

My dad called Globe Telecom and swear that he’ll never pay the bill. =) Then he cancelled the account and said it is not our fault why iphone automatically sets on the internet. Globe should be clear about that one fact before they let users use their iphone.

By: Richard Fernandez

Richard Fernandez — Tue, 18 May 2010 04:13:08 +0000

Same with me. I went to GLOBE shangri-la branch last February. I needed the so-called IPhone expert from Globe to deactivate what ever the freaking settings that make the iphone connect to the internet in the background without me knowing. The person made the necessary adjustment on the APN, he said that I can either delete the entry there or add some character to invalidate the entry. But to my surprise, I got my GLOBE bill today ( May 17, 2010 ), I was charged 749.28 for 2520 minutes of internet access !!!!! I called up globe, and asked them why I was still charged internet access. And they asked me if I had deactivated all ( take note, ALL ) the settings there is to be deactivated !!!! I went “HUH ?!!”, I told the lady that one of their ” IPHONE EXPERT ” over at shangri-la did the necessary setting, and it was only the APN that he deactivated. So I ask her what are the freaking settings that I need to deactivate. She said, the APN, location, and notification !!!. And she told me that I have another choice, and that it was what most of GLOBE’s iphone users did !!! have your internet and GPRS disconnected by them.. So that your iphone will not be able to connect to the internet anymore !!! What the hell was that !!!, what is the freaking reason for me to have the iphone if I can surf the net when I needed to ?!

Anyway, I’m looking forward to either jailbreak my iphone and have to control over the phone… or buy an android phone where I have the control

One other problem is my contacts !!! how can I transfer them to a new phone ? Am not that techie.

By: geneyus

geneyus — Tue, 30 Mar 2010 12:53:05 +0000

2 words: Super Surf.

By: Sunofa

Sunofa — Tue, 30 Mar 2010 12:13:45 +0000

Sir yuga, i have a quesstion…
How did you transfer all your contacts from your iphone to a new phone?
Kasi yung mga contacts ko with custom fields hindi nasasama sa lipat…
So ang lumalabas sa phone ko is name lang walang number…

How did you transfer your contacts?
Thanks!

By: Mikee Maestro

Mikee Maestro — Sat, 27 Feb 2010 08:20:00 +0000

same here.. my bill went to 13.5k.. and i dont want to pay it since they dont cooperate.. will they sue me if i wont pay the bill and let the account cancelled? hehehe

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Pining for an iPhone | bluemechaoxide — Thu, 28 Jan 2010 06:54:32 +0000

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By: Is Globe having problems tracking iPhone data usage properly? « tech adok

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By: Juan

Juan — Sat, 14 Nov 2009 12:47:22 +0000

Yup, got that same problem only with Smart. I spoke to top management personally and they will be coming up with a solution in two weeks time Don’t ditch it just yet!

By: roland

roland — Sun, 01 Nov 2009 08:18:12 +0000

btw, i’m on time browsing rate since day 1 of my iphone…

By: roland

roland — Sun, 01 Nov 2009 08:09:36 +0000

you may request globe customer service to temporarily deactivate your GPRS…

By: roland

roland — Sun, 01 Nov 2009 08:06:40 +0000

hi guys,
same here happen to me… i’m a globe postpaid subscriber because of the iphone 3g..
my last bill was shocking since my internet usage was 11,025 minutes that cost.. 3,200+

a long story.. but i manage to request an extract of my internet usage per connection… It turned out that the system of globe seems not to turn off.. its weird that with the file they gave to me.. it says that i’m connected to their system at 2AM without disconnecting for 20 hours…
i also discovered overlapping connections which is a GOOD POINT at my side since how that thing happen..
one connection is still counting while there is another IP address that will connect into background and they will let you pay for it..
i got a P2000 rebate for my next bill…
actually, i want to make a formal complaint to NEC in regards to this matter but i dont know how..

By: roland

roland — Sun, 01 Nov 2009 08:06:12 +0000

hi guys,
same here happen to me… i’m a globe postpaid subscriber because of the iphone 3g..
my last bill was shocking since my internet usage was 11,025 minutes that cost.. 3,200+

a long story.. but i manage to request an extract of my internet usage per connection… It turned out that the system of globe seems not to turn off.. its weird that with the file they gave to me.. it says that i’m connected to their system at 2AM without connecting for 20 hours…
i also discovered overlapping connections which is a GOOD POINT at my side since how that thing happen..
one connection is still counting while there is another IP address that will connect into background and they will let you pay for it..
i got a P2000 rebate for my next bill…
actually, i want to make a formal complaint to NEC in regards to this matter but i dont know how..

By: porcelain ninja

porcelain ninja — Fri, 23 Oct 2009 01:20:31 +0000

The great things I learned from yuga:

1. Go prepaid if you are a very light user. Will cut my globe postpaid and switch to prepaid.
2. subscribe to Superduo if most of your contacts are Globe/TM
3. Get prepaid lines for back up incase signal falters – I have a Sun and Smart aside from my main Globe.
4. Don’t even think of getting the iphone if you like surfing the net on your mobile!