Comments on: It’s Official: Dell Philippines is here!

By: Eddd

Eddd — Wed, 03 Dec 2008 14:48:25 +0000

Please keep me informed. I am planning to buy a Dell Latitude E6500…WOW…

By: someone

someone — Tue, 02 Dec 2008 08:13:13 +0000

I get my dell xps m1330 motherboard repaired at philippine where I bought my notebook from singapore. The motherboard faulty again,but I was told the part only 60 days warranty. Can someone tell me, is it true?

By: tracy

tracy — Thu, 27 Nov 2008 04:13:48 +0000

I hope they can open an online store like apple did here.

By: believeme

believeme — Thu, 13 Nov 2008 05:20:04 +0000

dell is good.. but dont buy m1330… believe…

By: rai

rai — Thu, 30 Oct 2008 08:01:53 +0000

halo..
i had a problem w/ my laptop my sis. bought 8 n ireland last feb. .. ….. d prob. was nag lowbat laptop ko.. dn i charge it…d tym dat i was chrgng my laptop..bglang nagflactuate ilaw..e dat tym naka opn na laptop ko.. dn suudn nag shotdown sya…dn aftr a while d ko na ma open laptop ko.. dn i found out d na sya nag chacharge….
i also noticed ..ung ilaw ng charger ung green…nag o off sya wen i connctd it sa laptop….
d model of my laptop s…DELL INPIRON1520..intl celeron duo…wndows vista basic..
hope u can help me wer cn i bring my laptop para ma rpair…
tnx a lot..
hope u can help me w/ my problem..tn again

By: Another Dell Technician

Another Dell Technician — Sun, 26 Oct 2008 18:02:56 +0000

There are now official Dell service centers in the Philippines to cater to Dell customers with computers that are covered by the 1-year warranty provided to all Dell computers bought here in the Philippines. If you happen to drop by the Dell call center at the Mall of Asia or Libis, the security guards can give you a list of official Dell service centers available for you guys. Just to clear it out, the service centers would not honor the warranty of systems bought overseas. Please coordinate with the Dell technical support team designated for the country where you bought the system because warranty prices differ from country to country.

By: Cat

Cat — Tue, 21 Oct 2008 06:14:44 +0000

There are no DELL service here in the RP. Until the price drops of DELL locally, and they give the same support/service as in the USA, I will and my friends will continue to get our DELL notebooks from the USA. It’s cheaper and we get support. The savings we can have can be used to send the faulty parts back to DELL USA.

If it does not conk out, then that savings is already in your pocket. If it a part conks out, the savings is still big enough to pay for shipping going and back from the USA. If the parts are available locally, like a dvd writer, reconditioning batts, etc., I’d get it here. But if it’s a busted motherboard, or LCD, then that USA warranty and the savings will come into play.

My DELL’s 2 year warranty will expire this mid Nov. Past that, I am on my own. In that 2 years, my DELL had only 2 problems — busted batt, w/c DELL replaced. A busted dvd writer, w/c DELL also replaced. For me, a busted motherboard and LCD is something that will be the deal breaker. The rest of the parts can be sourced or replaced. My other problem with my 1505 is a busted hinge. Now, I get to have that fixed locally for maybe P3,500. Mind you, I paid P72k for my DELL 2 years ago, when it will cost me P150k had I bought it. Even had I paid for all the upgrades and repair, I would still not reach P100k. So, right off the bat, even if I pay for repairs now, I still save something in the vicinity of P50k — w/c is good enough to buy another new and even better spec’d notebook!

If you want a more durable DELL, go for the Lattitude or higher versions. They are more robust. Regardless, at the price the local market is selling DELL, I will continue buying it from the USA for 2 reasons:

1- much lower cost
2- better service/support

So unless, the DELl locally stops being just an “exclusive” distributor with no real support and whose pricing structure is more of a monopoly, I will use what the Internet has to offer and my knowledge of global pricing and stay smart and buy from where the price and support is reasonable and solid.

By: Dell Technician

Dell Technician — Thu, 09 Oct 2008 10:10:48 +0000

I told you guys, there are no accredited Dell Centers here in the Philippines. Hence, THERE ARE NO OTHER DELL CERTIFIED TECHNICIANS THAN THE ONES IN DELL PHILIPPINESS. The company that you called is for NEXUS as it is already stated in its name. They are not Dell Certified Techs neither they know about Dell computers. They will try to fix your computer the way they fix the computer brands that they know. In short, they will fix your system through knowledge and training they acquired from school and Nexus but not from DELL. It’s up to you guys if you want to take the risk. Now, DIAGNOSTICS and DIAGNOSIS are 2 different things. If you are pertaining to a fee for DIAGNOSTICS, what they’ll do is they will run hardware diagnostics to check the hardware components BUT… it is not a guarantee that what ever the test would show is true. Diagnosis on the other hand is another thing. Technicians in the States charge separately for DIAGNOSIS OF THE PROBLEM ALONE and will charge anothe amount for troubleshooting. Now, if there’s no typographical error and option A is Diagnostic.. you guys would end up paying both of the charges. WHY? Because they will certainly push doing Diagnostics first because they will check the hardware components (even if they know or have an idea that it is software not hardware issue), then will charge you CHARGE B for actual troubleshooting.
Just to add, the reason why the last poster mentioned that it is REGARDLESS OF WARRANTY STATUS… is because AGAIN, they are not DELL TECHNICIANS and IT IS LOGICAL THAT THEY DON’T CARE ABOUT THE WARRANTY STATUS.
I hope this information helps and clear up things.

By: Dell Info

Dell Info — Thu, 09 Oct 2008 06:10:05 +0000

I tried calling NexusTech’s Tech Support regarding the repair of my Dell notebook.

Regardless of warranty status, they’ll charge one of the labor fees below (either A or B).

A. Diagnostic Fee: P1,075
B. Repair Fee: P1,344
(As of 2008/10/9)

For more info, email: support@nexustech.com.ph

By: Dell Info

Dell Info — Thu, 09 Oct 2008 06:02:17 +0000

Quote from this site: http://www.pc-experts.org/index.php?topic=13878.msg%25msg_id%25

“afaik, this is the service center of dell computer products in the philippines

Nexus Technologies, Inc.
Ground Floor Don Pablo Building
114 Amorsolo Street, Legaspi Village, Makati City

Tel 867.1191 759.6630

tawagan mo na lang to be sure.
hope this helps”

By: gibson

gibson — Wed, 08 Oct 2008 15:03:20 +0000

where can i fix my dell laptop.. inspiron 1525..

the laptop is blue screening.. having a problem with memory?

pls email me where can i fix it free.. cause it is still in warranty and only 3 months old..

this is my email.. gibsoncamson@yahoo.com.

tnx..

By: Dell Technician

Dell Technician — Mon, 06 Oct 2008 07:42:04 +0000

Hi Cathy. There are no Dell Service Centers yet in the Philippines. Dell just opened the retail market in our country but there are no legitimate/aacredited Dell service centers here yet and I don’t think there will be any available in the next few months or couple of years. It will depend on the response of the market. However, you are always free to send me a message at i_will_fix_it@yahoo.com. Just state what problem are you having with your Dell system. Thanks.

By: Cathy

Cathy — Sun, 28 Sep 2008 09:20:35 +0000

hi, is there a Dell Service Center here in the philippines?? pls msg me if there is one. tnx.

By: Dell Technician

Dell Technician — Mon, 22 Sep 2008 06:40:31 +0000

Hi. If you happen to be having problem with your Dell system/s, you can send me an email at i_will_fix_it@yahoo.com. I am a Dell Certified System Expert. I can fix any problem you are having in your Dell system so long as it doesn’t require a part replacement. Meaning, any software problem that you are having trouble with in your Dell system, I can fix it. Just send an email stating the issue and I will get back to you as soon as I can. You are also free to refer my email address to your peers who are having trouble with their Dell system. I can also fix HP systems and almost any brand of Computers

By: bryan

bryan — Wed, 10 Sep 2008 04:33:57 +0000

Where can i swap my notebook?

By: steve

steve — Mon, 08 Sep 2008 03:46:09 +0000

“your Dell store” is now open in SM Marikina! ;D

By: Dadi Mendoza

Dadi Mendoza — Fri, 29 Aug 2008 08:24:05 +0000

I have purchased Dell Laptop Latitude D-500 on 2004 in the Middle East, I have no problem with this computer until recently the battery seems dead already. I have to replace with new one, please tell me the contact no. where can I order for the battery replacement.

By: mau

mau — Tue, 26 Aug 2008 16:51:30 +0000

there is still a need for DELL to improve the warranty of the computers here in the Phil. in the US, you have the option to have an ON SITE TECH or send it to the depot, while here , you have to send the computer to their shop.

i have been to their shop in sm north wing, and their systems are not the same compared to the US websites.

hope they can come up fast for a DELL Philippine website