Comments on: Error 01 on a Canon Lens

By: CLIVE

CLIVE — Mon, 13 Feb 2012 20:04:44 +0000

ALSO MY CANNON EFS17-85 CAME UP WITH EEROR 01- I GOT A NEW A NEW RIBBON CABLE AND A FRIEND PUT IN. IT TOOK HIM A WHILE THO.
IT WORKS OK NOW. MY CAMERA IS A CANNON 450D.
I WILL NOT BUY ANOTHER CANNON LENS. I HAVE NOW BOUGHT A TAMRON 18-270 WHICH IS AN EXCELLENT LENSE, FAR BETTER THEN THE EFS17-85.

By: Ron

Ron — Mon, 13 Feb 2012 15:26:28 +0000

Getting the same problem on my EOS 1000D. I have not found any answer that resolve this problem.

By: Mike

Mike — Sat, 14 Jan 2012 06:36:09 +0000

got the same lens and the same problem…

By: okey ngarud

okey ngarud — Fri, 06 Jan 2012 21:02:45 +0000

got the same problem on my barely year old canon 50D. asked the service center and they want to charge me a fortune.

well, better jump into a nikon……….

By: Sheila

Sheila — Fri, 19 Aug 2011 23:41:54 +0000

Rang Canon yesterday and they have a record of when it was last fixed, which was 2007. The motor in the lens died. They have told me to send it back into them to have a look at. I need it in the next couple of weeks so that is going to be a problem. My problem is now do I send it into them and not have it when I need it. Or do I keep it for now, as at the moment it still works between 35-85 mm and then send it into them after I have finished doing what I need to do?
They are say atm there is a 14 working day turnaround but that is usually longer than what they say.

By: Sheila

Sheila — Thu, 18 Aug 2011 21:28:44 +0000

Upon looking at the problem closer the problem atm is only occuring between 17-35 and is working fine between 35-85. From memory this is what happened last time and then it just stopped working altogether. Will ring Canon today and see what they say.

By: Sheila

Sheila — Thu, 18 Aug 2011 20:41:16 +0000

I have the same problem but it is not the first time this has happened to me with this lens. The last time from memory it was a faulty chip in the lens? The lens is about 4 years old and this first happened when it was around a year old, the day I was going to shoot a wedding. Surely if it is the same problem I shouldn’t have to pay to get it fixed but I don’t like my chances.

By: Stergios

Stergios — Wed, 13 Jul 2011 08:43:05 +0000

same problem, happy I am not alone, dissapointed that there is no obvious solution than buying a new lens, NOT the 17-85

By: C NEALE

C NEALE — Sun, 03 Jul 2011 19:55:43 +0000

I HAVE A CANNON 450D AND MY CANNON EFS 17-85 COMES UP AS ERROR 001. BY READ THE REVIEWS IT SEEMS THESE LENES ARE NOT A LOT OF GOOD. MY LENSE IS ABOUT 15 MONTHS OLD

By: amanda

amanda — Fri, 10 Jun 2011 19:03:31 +0000

same thing happened to me with the 17-84 mm on my 40D my camera is 3 or 4 yrs old and just this year it started to do it i would just take the lens of and put it back on and it would be fine then I went to China for a photography trip and it did it to the point where i could no longer take pictures, and my only other lens was only good for zooming far so thank god someone i was on the trip with had a lot of extra lenses.

By: Larry

Larry — Tue, 28 Dec 2010 05:44:41 +0000

I too am experiencing the same problem.

I’ll suggest that ‘Barry Moore’ [dated Jun 24th, 2010] may have actually found the design error and/or assembly issue.

He notes the ribbon cable is difficult to thread through the zoom barrel past the IS unit.

This may be the main issue that Canon needs to address to support those of us that stand by Canon, even endure the cost of repairs to their defective and/or low quality control standards.

I’d bet that Canon lurks around these forums. To that end the following is meant to those in power at Canon…

I have elected to have my livelihood supported with the tools Canon manufactures.

Based upon the frequency and quantities of similar error issues found by a simple Internet search, it appears the error has been created by poor design or assembly quality control/standards. There are too many similar lens errors to be created by improper use, storage, etc.

Your gear should be built to withstand it being used!

Canon can learn from Toyota; ignore quality and it causes brand loyalty to become abandoned.

It always surprises me that there’s always enough time to do the job over but never enough time to do it right the first time.

Two of my close friends who also use(d) Canon have jumped to Nikon for the very quality issues I am now being confronted with.

My friends are close to convincing me to jump as well. Issues such as this (01 error) are helping Nikon win. I’m not quite ready to abandon Canon yet as I’ve enjoyed your gear for many of years. Features are second nature and I’m familiar with the controls…

With my recent issue (01 error), Why do I need to pay Canon to fix what should not have been introduced by poor manufacturer standards?!

Issue a recall or at very least drop the current fee by 50%!

Canon is asking too much money to repair a defective manufactured piece of equipment.

Larry (California, USA)

By: david robertson

david robertson — Sun, 26 Sep 2010 04:46:22 +0000

i too have a eos 40D 17 -85 lense with this error 1 problem. I am very carefull with my gear. my 70 – 300 still works fine but the 17 – 85 only seems to work on portrait. as it has only just occurred i have not yet contacted canon.

By: Paul Steven

Paul Steven — Thu, 09 Sep 2010 17:28:04 +0000

Same problem here – 40d and 17-85mm lens. I am getting Err 01 for all settings now but originally was just between 17 and 35mm.

This is really annoying as I only own 2 lenses, this one and a prime lens.

By: Tiberia

Tiberia — Wed, 01 Sep 2010 17:36:48 +0000

I have the same problem now. The camera is 40d canon and the lens is 17-85…at 17 gives me error 01…at more then 17 its working…but not ok with focus. I am very disappointed.

By: Pete

Pete — Thu, 24 Jun 2010 19:42:45 +0000

Excellent info Barry, thank you. Yes my lens has problems with auto focus now aswell. At least i know whats causing it now, don’t think i’m brave enough to dismantle a lens just yet :-/ lol
Pete

By: Barry Moore

Barry Moore — Thu, 24 Jun 2010 00:03:22 +0000

The description of the fault in previuos post match the fault in my EFS 17-85mm f4-5.6 IS lens perfectly. I have seen the broken flexible cable with a distinct crack in it. If the Iris (diaphram) moves at all it is working and the cable is intermittent. This also affects the auto focus. See more comments on my pbase link. http://www.pbase.com/barry_2718/efs1785mm which describes all the symptoms and shows the broken flex cable. I have ordered a replacment cable off ebay.

By: Barry Moore

Barry Moore — Sun, 20 Jun 2010 14:37:38 +0000

This is most probable caused be a design faultand a cracked flexible cable in the lens.

Look at my pictures and description at http://www.pbase.com/barry_2718/efs1785mm

By: Pete

Pete — Sat, 19 Jun 2010 22:00:04 +0000

I have the same problem with my lens. i’m using a eos 50D with the 17 – 85mm IS and i got the error message last week. It’s fine at 17mm if i only use at f4.0 and anything over 35mm seems ok….
I’m also sure there is many more people out there with the same problem
Pete

By: Lisa

Lisa — Tue, 08 Jun 2010 13:35:11 +0000

HELP – I too am having these problems that are mentioned above, does anyone know of a solution without it being sent back to Canon?

By: Thomas Donohoe

Thomas Donohoe — Tue, 08 Jun 2010 13:14:33 +0000

I also own a canon 40D body and 17-85 mm lens. i started getting the same message last week . it only happens when the zoom is set between 17mm and 25mm. when i change to a 50mm f1.8 it works perfect. so it must be a lens defect. does anyone know can it be fixed in ireland.

By: AC

AC — Wed, 28 Apr 2010 22:22:12 +0000

I have the same problem with my 17-85mm IS on my 40D, my camera and the lens have been handled with care, the lens is just over 14 months old. The aperture/diaphragm is stuck also with only a small hole and the AF just drops down the scale with each press of the shutter button, no problems with 18-55 IS lens Cannon should admit this issue and recall this lens and stop ripping off loyal and new canon users for repairs on obvious substandard lens design or build quality, if I am to get ripped off for a repair I will put the money towards other lens I will stop buying canon lens in future, maybe if canon customer service\care was aware of customers migration to other manufactures they might recall this iffy product.

By: HA

HA — Mon, 26 Apr 2010 17:35:33 +0000

I have the same problem with my 17-85mm IS on my 40D too . And, the camera and the lens have been handled with the utmost care, it’s not even an year old. The aperture/diaphragm is stuck into a small hole. Going to the service center tomorrow.

By: Speedchaser

Speedchaser — Tue, 20 Apr 2010 03:54:20 +0000

Same problem here. Canon service confirm it’s the power diaphragm for my EF-S 17-85mm lens.

By: Mike

Mike — Sun, 28 Mar 2010 23:41:32 +0000

I do not think that anyone here dropped or abused their Camera, I have had many cameras that were much better and only cost a fraction of what this piec of crap costs. I will never own another Cannon and will not reccomend one to anyone. You must be employed by Cannon or they paid you for the testomanial.

By: Simpleng.Garapal

Simpleng.Garapal — Sun, 28 Mar 2010 01:32:04 +0000

I’m having the same problem with my 17-85mm lens. If I shoot above f/4.0, I encounter that problem.

By: Brent

Brent — Mon, 22 Feb 2010 19:36:12 +0000

I am thinking the problem is the EFS 17-85 and I am not having a problem with EF 75-300. I had a Canon EOS 20D and ERR 99 and no documentation about this. Then purchased the EOS 7D now getting the err 01 on the same EFS 17-85 lens.

By: Noogy

Noogy — Sat, 09 Jan 2010 01:37:36 +0000

I’ve used Canon film cameras since I was in high school (20 years ago) and switched to Canon DSLR since almost 10 years ago. None of my camera bodies and none of my lenses have ever been broken. I never drop them. I use them with care. I store them in a dry place when not in use. I clean them regularly after heavy outdoor use. Like anything else, these electronic devices are meant to be handled with care and to be maintained properly for long, trouble-free use.

By: Mike Magnatta

Mike Magnatta — Mon, 28 Dec 2009 01:52:26 +0000

Sorry I meant the EOS 40D with the 17=85 lens – is a piece of junk

By: Mike Magnatta

Mike Magnatta — Mon, 28 Dec 2009 01:50:50 +0000

It is very obvious that with everyone having the same type of error (01) from the same lenses, that it is not anything that the user has done. This is a faulty Camera and I would not reccomend it to anyone. The price (1700.00) should have insured that this is a dependable Camera, now I wish I would have gone with a cheaper, or different brand. I am still waiting for Cannon to admit this issue and recall these lenses/Cameras EOS 30D with the 17-85 lens.

By: Gilles Pedrico

Gilles Pedrico — Tue, 22 Dec 2009 09:30:21 +0000

I had EXACTLYU the same issue with the same lens… Yes it is the diaphragm: When the error occurs I can observe the diaphragm kind of “flickering” and the view gets darker. I can see too the “hole” getting abnormally small from the front. Then If I turn the camera off and on again, try to aim at something, and the hole is back to normal.

It looks like the diaphragm is stuck when closing or something like that. The buzzing noise indicates too that the diaphragm is struggling to get back to its normal position.

Yes the interesting question is: how much to get that repaired….