The Contact Center Association of the Philippines (CCAP) has officially changed its name to the Customer Xperience Association of the Philippines (CXAP), marking a shift as the industry continues to adopt artificial intelligence and newer customer service technologies. Last year we showed you a list of the top earning call center and BPO companies in the Philippines. The top firms list is "based on their combined revenues of P250 billion ($5.9 billion) in 2013." Below are the top 45 BPO and Call Center companies in the Philippines: Accenture Inc. (Php32.429 billion) Convergys Philippines Services Corp. (Php19.830 billion) 24/7 Customer Philippines Inc. (Php13.061 billion) JPMorgan Chase Bank N.A.-Philippine Global Service Center (Php11.789 billion) Telephilippines Inc. (Php8.722 billion) Sutherland Global Services Philippines Inc. (Php7.081 billion) Stream International Global Services Philippines Inc. Read more in our articles including "Philippine call center group changes name as AI use grows" and "Top earning BPO & Call Center Companies in the Philippines".
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Jan 22, 2009The Contact Center Association of the Philippines (CCAP) has officially changed its name to the Customer Xperience Association of the Philippines (CXAP), marking a shift as the industry continues to adopt artificial intelligence and newer customer service technologies. Last year we showed you a list of the top earning call center and BPO companies in the Philippines.
The top firms list is "based on their combined revenues of P250 billion ($5.9 billion) in 2013." Below are the top 45 BPO and Call Center companies in the Philippines: Accenture Inc. (Php32.429 billion) Convergys Philippines Services Corp. (Php19.830 billion) 24/7 Customer Philippines Inc.
Our coverage of bpo philippines includes: "Philippine call center group changes name as AI use grows"; "Top earning BPO & Call Center Companies in the Philippines"; "Meet Amelia, the humanoid program that will soon replace call center agents". Each article provides unique insights and information.