Over 5 months ago, I blogged about the “PLDT reading my blog” incident and though that was the only time we’ve witnessed companies trolling blogs for feedback on their products and services, it was a sign of more good things to come. Behind that is the power of any regular customer to voice out (thru blogging) their satisfaction or lack thereof for a certain product or service.
The same also happened to Alfa who blogged about PLDT’s WeRoam service. The product manager basically approach her and answered all her questions about WeRoam because of a post on her blog. While we only seldom hear stories like this, it’s still an indication that corporations or companies even as big as PLDT and Smart are wise enough to listen to what bloggers are saying.
I’m also glad that main stream media has been picking up stories from blogs as a source of news on this regard. A classic example of which is the publication of Inq7.net and Manila Standard Today about the issue on Smart Wifi referring to blogs to source feedback and comments that could be representative of the general consuming public.
pldt poor customers service, you have to wait for ages before they take actions. honestly it pisses me off everytime i call customers service,