Comments on: Another “PLDT reading blogs” incident

By: aldrin

aldrin — Sun, 11 Apr 2010 20:30:54 +0000

I’m one of those irrirated customers of PLDT when it comes to poor customer service orientation of thier agents on the phone. wake up PLDT. when can you elevate your customer service to world class standards?

By: Richard S.

Richard S. — Mon, 22 May 2006 17:01:36 +0000

Good thing they responded. I’m from PLDT HK’s marketing team and I, myself I like to look on how we can improve our Services by looking around, so I can also learn and apply here in Hong Kong.

Regards,

Richard S.

By: Unsent Postcards

Unsent Postcards — Sun, 12 Mar 2006 08:54:26 +0000

I find it commendable that a manager personally addressed the questions of a blogger/customer.

But companies should be able to address customer feedbacks from the traditional sources as well – phone and email inquiries/complaints. More over, I think they should be able to provide prompt and accurate replies.

Searching blogs/forums for feedbacks from consumers is an approach that companies will need to spend more time on sooner or later.

By: Kates

Kates — Sat, 11 Mar 2006 13:54:13 +0000

Well that’s good. Now if we can only make them improve their services…