Last May, Globe Telecom sent us a formal statement regarding the peer-2-peer bandwidth capping on their network — claiming they’re not doing any bandwidth capping. But that doesn’t mean they don’t have such provisions in the subscriber contracts, a copy of which is posted below:
A friend who just switch from PLDT myDSL to Globe Broadband showed me a copy of his Service Order Agreement.
Item #5 of the agreement specifies bandwidth allowances for various service plans, including a 20% cap of maximum subscribed speed (i.e, if you are on Plan 1Mbps, P2P download is capped at 200Kbps).
Likewise, there’s provision for monthly total volume of downloads depending on subscribed packages:
Plan 384Kbps : 15GB per month
Plan 512Kbps : 20GB per month
Plan 1.0Mbps : 25GB per month
Plan 1.5Mbps : 30GB per month
Plan 2.0Mbps : 35GB per month
Even if you’re not into torrent downloads, the 0.5GB allowance for the lowest plan can be easily used up just by watching YouTube videos. I guess Globe also needs to provide its subscribers some sort of a bandwidth meter so they can check their running allowance.
Anyone out there experienced being disconnected (or capped) for using up their monthly allocation?
to all new subscriber talo tayo nito kung di tayo mag kakaisa. eh nakaskulat na yan sa provision ng contract na pinirmahan natin. that means we agreed on their terms and agreements. But still nanloloko ang Globe with there adds. “low cost, unlimited, and fast”
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EARTH TO EVERYONE:
Globe is not the only service provider who has a bandwidth capping, everyone does because its part of the Fair Usage Policy.
Obviously, in this case it was a Globe sub who happened to read it and announce it. Pero kala nyo, swerte na kayo? No.
I for one understand the purpose of this policy because as everything is, capacity is finite. Live with it.
So you cant download day and night and make others suffer when they pay for the same plan and service.
And FYI, I think 15GB is hella huge. Take a look at Wi-tribe’s capping and you’ll laugh your head off.
[...] capping policies. Globe also does bandwidth capping which is stated, in fine print, in the contract. I’m not sure if Smart has one but my guess is that they have to do this in order to maintain [...]
how does globe measure if the subscriber is already at 15gb cap? I have asked this twice to globe, one over the phone, the other when they’re offering wimax in our company. in both instances, they were not able to answer the question.
unlimited shoudnt have capping. kaya nga unlimited di ba. un lang un. kaya tiis tiis na lang ngyon unless may lumabas na better provider, lalo na late tayo sa ganitong technology. harhar
to herbert: same with they came to our company once and i ask about the capping issue and how they gonna measure it… all 6 reps just went mum….. selling something without knowing? or corporate cover-up! stockholders makes the world go around….. pot bellies…
Been a wi-max subscriber for 2 months, yes i believe i have experienced bandwidth capping, i’m also a heavy torrent user. usual download speeds go upto 152kbps but at times even at off peak hours it can go down to 20kbps. I guess the rightful move for Globe would be to properly advertise their capping measures and not sell their plans as unlimited.
Oh yeah and their customer service really sucks, binabaan din ako ng phone mga punyeta.
plus nghold ako ng 20 mins para lng mkpagusap sa bullshit na customer rep.
What is this bandwidth capping all about?
Is this still an issue today?
I am experiencing intermittent connectivity sometimes
I’m subscribed to 3Mbps wired data only plan and I havent experience those capping so far. I download torrent all the time and I’m pretty sure that I exceed those capping allowance(based on the figures above). Most especially during the time hen I used to be subscribed to their 1.5 Mbps plan.
Now that capping is being used by telcos to regulate Internet usage, I think it’s time for us to explore what we can do on our part to fix the problem. I feel it’s more of a way for them to manage their limited resources, no matter how big it may seem. 15 GB bandwidth cap is kind of huge, so maybe it’s a way to discourage users from using P2P and torrents excessively.
I HATE GLOBE! ! ! ! It’s a Scam and their Customer Service is the WORST!!!
having worked with BEST people, one can’t help but be discriminating. it aint because I’ve once had the fortune of handpicking the BEST agents for my floor. I’ll take a drunken Bottom Performer anytime over a Globe CSR and they would still do better.
This is my opinion having done Customer Service in 6 countries and almost a decade of experience in the said field in both Operations, IT Infrastructure and different levels of Support.
I HATE GLOBE! ! !
- Anthony Rodeli dC Guanio
Consultant – Process Improvement, IT Implementation and Security Testing
Smartbox Solutions
I HATE GLOBE! ! ! ! It’s a Scam and their Customer Service is the WORST!!!
having worked with BEST people, one can’t help but be discriminating. it aint because I once had the fortune of handpicking the BEST agents to be on my floor. I’ll take a drunken Bottom Performer anytime over a Globe CSR and they would still do better.
This is my opinion having done Customer Service in 6 countries and almost a decade of experience in the said field in both Operations, IT Infrastructure and different levels of Support.
I HATE GLOBE! ! !
- Anthony Rodeli dC. Guanio
Consultant – Process Improvement, IT Implementations and Security Testing
Smartbox Solutions Inc.
If I’m switching, I’d go for the worst tagged provider, if everyone else is leaving them then that should leave me enough room to do whatever I want. Wrong move for Globe to limit their “unlimited” service. I’m thinking of removing the data plan on my phone to show these disgruntled customers that my sympathy goes out to them. I’m giving both sides a favor. Those who’d stick with Globe will get more room. Globe will be losing some profit if I disconnect my services – that’d probably bring delight to those who held grudges against Globe. My point maybe pointless and yes I am an old fool. But who cares? this is a free world after all.
Do you know what really sucks is that im in a 1 mbps plan in sun and im downloading at 56b/s per second.
And Im an advance user only 13 years old in cebu
uhmmm.. thanks for this kind of infos, if your really apt to a faster and higher connection then the cost should be worthy on what they have to offer, the issue here is that your expecting for unlimited connection offered but its actually the limited super disaster they offer,not all file in torrent are used for piracy or anything, it is also a mean of data sharing and communication especially for a file that is needed either for breakthrough, discovery, medical study and/or etc.
Globe Sucks!!!.. limit usage Sucks..
[...] While many would look at the “bandwidth caps” and cry foul, I’d look at the other provision that requires a minimum guaranteed speed based on the subscribed speed. This means if you subscribe to a 1Mbps plan, your average internet speed over a period of 1 month should not be under 800Kbps. If that’s the case, I’d gladly agree to be capped at 25GB per month (see Globe’s Broadband Internet bandwidth caps here). [...]
[...] While many would look at the “bandwidth caps” and cry foul, I’d look at the other provision that requires a minimum guaranteed speed based on the subscribed speed. This means if you subscribe to a 1Mbps plan, your average internet speed over a period of 1 month should not be under 800Kbps. If that’s the case, I’d gladly agree to be capped at 25GB per month (see Globe’s Broadband Internet bandwidth caps here). [...]
so heto pala ang dahilan kung bakit minsan disconnected kami sa line ng globe broadband.
pero minsanan lang yun pag busy sa work online, downloading heavy files for work .
Twitter: Albert
says:
Please don’t let this reach PLDT myDSL! PLEASE!
Most of Microsoft updates like service packs are large files. How can we accomplish it?
[...] On the other hand, I’m a bit confused because YugaTech reported September 2009 that a friend of his whom had switched from PLDT MyDSL to Globe Broadband read in the copy of his Service Order Agreement about a provision that specifies that bandwidth allowances are imposed depending on the service plan: [...]
[...] Remember that ISPs have already implemented the caps years ago, even before NTC made this draft memorandum. Just go over your Service Order Agreement with your ISP and there will be a section there that covers P2P throughput and month bandwidth caps (here’s a sample contract for Globe Broadband). [...]
CAPPING SUCKS BIG TIME!!!!!, para sa mga nag comment na para idiscourage ang P2P, ano gagawin natin sa internet mag fb, youtube, twitter at manood ng porn magdamag. P2P revolutionized Information Technology.
[...] While many would look at the “bandwidth caps” and cry foul, I’d look at the other provision that requires a minimum guaranteed speed based on the subscribed speed. This means if you subscribe to a 1Mbps plan, your average internet speed over a period of 1 month should not be under 800Kbps. If that’s the case, I’d gladly agree to be capped at 25GB per month (see Globe’s Broadband Internet bandwidth caps here). [...]