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Globe 3G: 5 Pesos Internet and Disconnection Charges

Globe 3G may be facing some serious issues this month due to frequent disconnection charges on their 5 Peso per 15 minute rates. Last month, Globe introduced time-based charging on top of the previous kilobyte rates — a pleasant development to loyal Globe subscribers. Problem though is the arbitrary disconnection/reconnection charges.

A friend who’s a long-time Globe subscriber recounted that she got a call from Globe’s Customer Support telling her that her accounts has an outstanding balance of Php4,900+. More than half of these charges are from her mobile internet usage.

Globe 3GShe was informed that for a couple of weeks last April, she made several hundred connections to Globe 3G. She explained to the CSR that she tried using Globe 3G but hooking it up to her laptop while staying in the province. However, the connections never really worked because she wouldn’t get any internet to her laptop at all.

It turns out that despite the handset being able to connect to 3G, her laptop was not getting the shared internet connection. This prompted her to disconnect and reconnect multiple times, unknowingly being charged 5 Pesos for each try. All these time, she’s being charged for internet time she never really used.

The Globe Customer Service Rep was helpful enough and told her she can just make a dispute once she gets her next billing. It’s possible other subscribers may be experiencing this as well. My suggestion to Globe would be to not charge any connection that is dropped in less than 30 seconds. Another way is to cap reconnection charges — say if you made 5 connections in 15 minutes, they don’t charge you 5 x 5 Pesos (Php25) but only charge you Php10; or if you reconnected within 90 seconds, it will still be considered as one session and instead of two. I’m sure they can improve on their billing system to resolve this issue.

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Avatar for Abe Olandres

Abe is the founder and Editor-in-Chief of YugaTech with over 20 years of experience in the technology industry. He is one of the pioneers of blogging in the country and considered by many as the Father of Tech Blogging in the Philippines. He is also a technology consultant, a tech columnist with several national publications, resource speaker and mentor/advisor to several start-up companies.

53 Responses

  1. Avatar for Presy Presy says:

    I am shocked that this is still a problem. Globe must be raking up a lot of money from its consumers that it does not do anything to rectify or address this problem publicly -there is not even one ad on this in any of their media announcements – in my case, after I got hit with that 9k bill for 30 minutes of internet usage in November 2009, the customer service person who called me up told me that i could change the internet connection setting by just texting an sms message to their server — it was that simple and i would automatically get the lower internet rates — but even after several months of haggling with them I could not have the 9k bill reversed — so I did what all of you should do — I paid the 9k bill just so they can’t sue me or take any legal action against me and gave up my postpaid plan with them.

    Now I am so much happier with SMART for calls and text messages and using Sun mobile to connect to the internet.

    If all of us move to their competitor, and it hurts their bottom line, then they will probably see the light.

  2. Avatar for maritchel abil maritchel abil says:

    i never received billing statement from the october 2010 to present….

  3. Avatar for MS.Wong MS.Wong says:

    I just want to share with you the same experience, im using postpaid sim , under corporate account, for seven years I never experience such huge amount of billing. Last November 2010, my HR approach me about my globe billing and found out that it was incurred a Php18K , internet usage is 10k which I have to pay thru payroll deduction, I was so shocked about it but I cant do anything bec I know that I used my sim for internet connection in my house but i only used it once, so Im still bothered and cant accept the fact that I have to pay Php10K wow. Me and my husband are still not comfortable for that huge internet charges, so we went to globe service center in sm southmall on Dec 31, the customer rep is not giving us the full details bec the full detailed report is not downloaded yet in the system, so we went home thinking the next bill might be adjusted. Until Jan 5, 2011 , we still want to have an assurance and we found out that my December billing already incurred PHP 130K , hah! we are so shocked and I feel so cold and abt to fall in my seat when I heard that, cust rep says for 2days, Globe is charging me for Php 130K, NO WAY! thats why me and my husband is searching the same thing Ive experienced thru this. I just hope that the act rep who handles our company’s acct can help me bec if not we will definitely raised this up to higher authority NTC, DTI,Senate etc. Hope we can help each other as we have the same sentiment with GLOBE! btw, my officemate is a new victim having been billed with PHP28K for internet usage. We are all victim we should not pay them for this. they have to fix their problem , we are being trapped with their system, P.15/KB ridiculous if we are aware of time browsing but still too high for me. PLEASE we can help each other and stop this modus of Globe.

  4. Avatar for claireyoung8022 claireyoung8022 says:

    Ngayon wala na talaga akong tiwala sa GLOBE, twice na ako naka try na mag overcharge sila sa akin.
    1ast sa share-a load then ngayon naman sa internet usage sa phone na hindi ko naman ginagamit.

    Last September 21 & 24 naka tanggap ako ng update sa 290 kung magkano ang unbilled usage ko so far
    okay naman on track pero noong last September 26, 2010 which is 1.5 days lang since I receive my last update
    na shock nalang ako that my unbilled usage is P2,051 pesos. Nagtext ako agad sa PLAN UNBILLED 2312 to know
    my breakdown usage at doon ko nakita na they charge me P1,743.86pesos of internet usage. I decided to transfer
    my postpaid sim to my N2330 assuming na mag stop ang charging sa internet. Unfortunately, hindi pala kasi nakatangap
    na naman ako ng update on the following day na ang unbilled usage ko is P3,210pesos at naka received na naman man ako last
    October 2010 total of P3,653pesos

    I went to SM globe to complaint on this matter at ng expect ako ng positive feedbak pero disappointed ang mga after sales
    para nakinig lang sila sa akin na wala naman ginagawa na para-an o suggestion man lang kung paano ma solve ang problem.
    I explain to them na may lapses ang charging nila at babayran ko lang ang mga usage na ginagamit ko except sa internet ang
    sinagot lang ng babae sa akin “Ma’am hindi man kami ang gumagamit ng phone mo” na kakainis talaga.grrr!!!!

    Marami akong hindi maintindihan sa services sa globe aside sa overcharging ang “CUT OFF”. Suppose to be ang cut of ko is
    every 26th of the month pero naka tanggap pa rin ako ng update September 27 & October 2 at yun “credit limit”na binigay nila
    parang wala lang sana kung magkano ang credit limit ng isa customer kung mag exceed na ang customer i-cut sana nila ang line
    then tawagan nila ang customer na over na sila sa credit limit bayaran muna nila kahit half para mabalik ang line.

    At dahil dun nagtanong2x ako sa mga friend ko kung may kilala sila na ng work sa globe kasi desperada na talaga ako at na
    apektohan na ang work ko sa kaiisip sa charges na hindi ko naman ginagamit. At my friend ako na tinulungan nya ako kasi
    may kilala siya sa luob wala question at walang investigation o something hiningi lang nya ang original billing ko at sinabihan
    niya ang friend ko na e adjust lang namin toh one time at tanggalin namin ang APN I think sa system nila kasi natanggal naman
    ang APN sa phone ko. Then one time week after sinabi ng friend ko 741pesos nalang ang babayaran ko mo reflex ang adjustment
    ko daw sa next billing ko.

    Sabi na manager ko na naka experience din ng overcharging sa smart na hanggan ngayon under
    approval pa ang adjustment na mas swerti daw ako kasi may kilala ang friend ko ng work sa globe paano nalang daw ang
    mga ordinary customers na walang kakilala na magtiis na magbayad sa malaking amount na na charge ng network.

    Gusto ko sana mag reklamo sa NTC regarding overcharging ng mga network on mobile internet para ma stop na tong SCAM na toh.
    kasi hindi talaga nakakatulong sa mga customer nila pero hindi ko alam kung sino ang lalapitan ko kahit maglog ako sa site nila
    may error. Kung may plano kau lalapit din sa NTC count me in tutulong ako na ma stop na toh.

  5. Avatar for ex-smart ex-smart says:

    Hi. I have P13,058.35 bill for internet/wap. I just saw it on my bill online. Ludacris! My line’s temporarily suspended. Just want to know if you have any luck having these charges waived, reversed or trimmed down? It was ignorance in my part, I know. But come on! I will be writing a letter to our account officer. Hope you can give some pointers on what to include just to back up my claim. Thanks!

    (just like most of you guys, I was also unaware that I was on kb browsing having been used to timed browsing from smart)

    tia!

  6. Avatar for ex-smart ex-smart says:

    Hi. I have P13,058.35 bill for internet/wap. I just saw it on my bill online. Ludacris! My line’s temporarily suspended. Just want to know if you have any luck having these charges waived, reversed or trimmed down? It was ignorance in my part, I know. But come on! I will be writing a letter to our our account officer. Hope you can give some pointers on what to include just to back up my claim. Thanks!

    (just like most of you guys, I was also unaware that I was on kb browsing having been used to timed browsing from smart)

    tia!

  7. Avatar for William William says:

    i have the same problem guys, i was charged almost 11k in wap. God! i dont what else i can do. I Tried to send an email to ntc but the website is not available. Shit!

  8. Avatar for adam adam says:

    My own experience with Globe is a mess. Just like the others I keep on calling their technical support for the repair of my connection.
    My experience with Globe broadband DSL

  9. Avatar for shledorned shledorned says:

    Although I Have different scenario than the others. Mine internet provider is globe, and the came up with a new promo for my current plan which is 512kbps for Php795. But currently i’m still paying the old rate of Php995 per month. My contract with them is over a year ago and the didn’t mind to inform me of their new rate, i.e., should be paying the new rate 795 instead of 995. I don’t see any concern at all from their side….
    I leave it up to you to decide.

  10. Avatar for Angelita J. Prado Angelita J. Prado says:

    Globe telecome has so far sent me legal letters through law offices they have hired perhaps. I consider the act as harassment! I t is a threat that for those who are trapped will just pay. I still insist I must not pay. If you have taken favorable assistance, just share me thru this email address: deliver2_ajp****@****.***. Hope to know updates from all of us.

  11. Avatar for Benpag Benpag says:

    To Taro, Elf, Angelita, Rich and Presy, had the same experience 3 days ago. my total unbilled usage was Php 8.6k for tattoo usage 4-6hrs only. Very poor internet speed, and i get to pay this absurd amount.
    It is a betrayal of public trust. This company should be given what is due for them.

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