Comments on: Globe 3G: 5 Pesos Internet and Disconnection Charges

By: ela

ela — Thu, 19 Jun 2008 09:04:30 +0000

hi jim
i also agree with you since I have tried to access the internet using my Smart phone and I was charged accordingly. If in case I encounter a questionable charding can I also give you the prepaid number so you could help me out? btw, do you know anyone from smart? since i can see that you’re capable of tracing the call records : ) Just a quesion. Thanks : )

By: viperkid

viperkid — Mon, 12 May 2008 15:08:05 +0000

since many Smart subscribers have spoken (even if this post is really meant for Globe 3G), all i can say is.. i have never been overcharged whilst using Smart 3G, GPRS services both on my phone and laptop from d time they offered a flat rate

By: Bigbird

Bigbird — Mon, 12 May 2008 06:25:08 +0000

To ALL!!!! As of 6:00 AM Monday May 12, 2008 from may last checkdown and balance ionquiry ni Globe. And there is a big screw up on my billing the breakdown of my consumption and the total charges did not tally for 1Kplus. madaya talaga Globe. Di reliable ang billing… I am making now a formal complaint coz Globe is not willing to help.

By: Roger D

Roger D — Mon, 12 May 2008 05:51:14 +0000

Serving prepaid mobile data services for GPRS is a real challenge. Using PARLAY or CAMEL helps in terms of billing.

By: Reggie

Reggie — Sun, 11 May 2008 22:30:35 +0000

they should definitely fix this problem. when i was still with smart, i was never double (or triple) charged for connecting more than once within my 30 minutes of use.

btw, has Globe’s 3G connection gone worse or is it just me?

By: JC John SESE Cuneta

JC John SESE Cuneta — Sat, 10 May 2008 17:01:29 +0000

@Jeffrey
”

Mine or their problem is the Globe broadband:

Been without internet and phone connection five days. I reported it five times. Five times no action.

Their apology is getting hypocritical to my hearing.
”

Haha, I have a list of their apologies and explanations. Example, “nasagi nung isang kasamahan namin ung connection ninyo sa box”, yeah right. Then second time around, “nahugot nung isang tao namin ung connection ninyo sa box, nag-che-check kasi un every week baka may illegal connection”, yeah right again.

By: JC John SESE Cuneta

JC John SESE Cuneta — Sat, 10 May 2008 16:56:06 +0000

Dispute, on next billing? Good Luck.

We did that numerous times already and guess what Globe gave us? A 2-digit discount. In other words, Globe still forced us to pay for Internet we did not use, and forced us to pay for an Internet Service that is most of the time below the 2/3 connection ISPs are required to give to their customers.

But what can we do? If we jump to PLDT’s, it is the same thing. And there is no Eastern or Bayantel here in Makati, regardless, people also report the same issues.

So talk about multi-monopoly.
No Consumer Protection Laws
No Anti-Trust Laws
No, nothing, not-a-thing

By: david

david — Sat, 10 May 2008 15:27:24 +0000

I think they should really drop the disconnection charges, and just charge P5 for 15 minutes; never mind how many times you have to disconnect/connect.

By: Bigbird

Bigbird — Sat, 10 May 2008 06:25:46 +0000

3G is expensive and slow . Wifi is free in any coffeeshop.

By: Globe internet connection via 3G sucks! | Migs Mobile Network

Globe internet connection via 3G sucks! | Migs Mobile Network — Sat, 10 May 2008 04:31:13 +0000

[...] Tech also reports about a Globe user who have incurred charges for using this [...]