One thing I found out recently is that, even though you have switched to TIME based duration scheme is that it will expire after sometime. I been able to get copies of documents that I can at least present to some people in this company when I got to one of their business center personally and try to at least get this settled. If you guys are anywhere near Gateway Cubao, we can at least try to gather up and be in group to complain about this SCAM from this shame of a company and condemn this bad practice.

You may contact me at mornings_son@yahoo.com

Is there anybody here who can help us? Where or whom can we raise this concern?

This problem has been really causing me too much stress already. I have been a Globe subsriber for more than 10 years and I can’t believe that I will encounter this.

I find myself in the same situation and have been billed more than 8k for my internet usage. What’s ironic about it is that I went online to download freeware – powerpoint reader and acrobat reader. I thought that by using my phone as modem it would cost me at most P45 for the download – and got the shock of my life when somebody from globe called me 3 days later that my unbilled balance for internet usage was more than 8K!

I am determined not to pay this amount. I hope that all of you have had positive results with your own disputes with Globe regarding this matter.

THINK WIN WIN and both the investors and customers can enjoy, think win loss, or loss win at the same end it is loss loss…

I went home to our province for the weekend because of the US holidays so friday was pretty much an off day. Since I still had some emails to cover I borrowed my sisters globe tattoo but inserted my postpaid sim card in it. after using it over the weekend and when I inserted my sim back to my phone I found out my line was redirected meaning I could no longer make any calls or send text. I did not bother to check on it until I was driving back top Manila yesterday and while I was on the road I used a Smart cellphone to get in touch with Globe’s customer service hotline. Lo and behold, I found out that my line was temporarily disconnected due to my internet usage over the weekend which amounts to over Php56,000.00. I could not believe it at first and I almost forgot that I was driving but the representative I was talking to told me the exact same thing I was billed on 15 cents per kilobyte usage. I told her it was ridiculous, I could already buy a server and run my own website on that, or run a 10 pc internet cafe for goodness sake. I asked the lady to note that I will be filing a claim against it.

In addition I will be checking if I can get to DTI and file a complain against Globe Telecom for misleading the customer. If I had known I will get charge with that amount I should have just went into an internet cafe and rented.

My phone line (Mobile Postpaid) has just been activated and after a few days i was billed for about 4 thousand plus because of my internet usage for about less than 2 hours only. I have just used the phone (postpaid line) as my modem in browsing the internet not knowing that they will charge me for this huge amount of 4 thousand.

The customer representative has confirmed to me after browsing the internet that their internet charges will be Php 0.15 per Kilobyte (15 Centavos per KB) not per minute or per hour. I was shocked because I just browsed the internet for less than 2 hours and this is what they billed me. Unrealistic statements given to me by Globe Telecoms which I am not happy about as this is not right. They do not have any standards on charging people in browsing the internet like per hour basis. YOu’ll soon find out that your bill has elapsed your monthly limit which is the plan that you signed for.

It seems like I have a broadband service installed for a month for a 10 based computers. This is more than expensive for me. 2 hours on the internet and billed for 4 thousand pesos? This is a scam!!!

First and foremost, I was not aware that they are charging per kilobyte when you browse the net. Secondly, they did not discuss to me the charges I might incur in using their service when i signed up with them and lastly, I am not an internet business with 10 business computers.

I have tried speaking with their centre several times and I get just 1 answer for my question, “the charges are valid!”

This has not happened to one person only, I knew someone too who was charged for huge amount because of using the postpaid line in surfing the net.

I am willing to pay the said amount but please investigate on this matter as many subscribers might be charged with huge amounts if they are not aware of this.

This charges should be discussed to new postpaid subscribers!

I thought I can set my budget on postpaid lines, I was wrong!

I hope the Senate Committee can also bring this issue up with the Globe personnel.

My monthly billing statement has not yet arrived so I am not able to submit any evidences yet.

I hope you can help me with this.

btw, has Globe’s 3G connection gone worse or is it just me?

Mine or their problem is the Globe broadband:

Been without internet and phone connection five days. I reported it five times. Five times no action.

Their apology is getting hypocritical to my hearing.
”

Haha, I have a list of their apologies and explanations. Example, “nasagi nung isang kasamahan namin ung connection ninyo sa box”, yeah right. Then second time around, “nahugot nung isang tao namin ung connection ninyo sa box, nag-che-check kasi un every week baka may illegal connection”, yeah right again.

We did that numerous times already and guess what Globe gave us? A 2-digit discount. In other words, Globe still forced us to pay for Internet we did not use, and forced us to pay for an Internet Service that is most of the time below the 2/3 connection ISPs are required to give to their customers.

But what can we do? If we jump to PLDT’s, it is the same thing. And there is no Eastern or Bayantel here in Makati, regardless, people also report the same issues.

So talk about multi-monopoly.
No Consumer Protection Laws
No Anti-Trust Laws
No, nothing, not-a-thing

Been without internet and phone connection five days. I reported it five times. Five times no action.

Their apology is getting hypocritical to my hearing.

i hope that there is a “special number” in mobile internet connection that offers seconds charging like 232 + mobile # so that we will not be charged with the minutes na hindi natin nagagamit. deym all phil telcos! >=(

yuga tolerable charges 4 sure. But when it reaches 5-6k for this service in a month. This is unacceptable!

Been using Smart 3G using my prepaid SIM for over a year now and have only had a few occasions where I think I got overcharged. Never had to deal with Customer Support though so I can’t say much on that department.

no offense but I don’t just give my number specially to a total stranger just preventing to get SPAM. If you can really help advise them to improve what they are doing. right now I rate them zero out of 10. By-d-way I already called them and give all the details. Better to talk to your guys and check if my concerns are being escalated.