I have not been remiss with my monthly dues. It is always paid on time. I really wonder why it is keeping Globe technicians too long to repair the problem!

The telephone is supposed to be used for keeping in touch with loved ones and friends, associates and all acquaintances or business purposes and also a means to inform what is happening especially in times of crisis and emergencies like the flooding and the like. But in this case, it has not served the purpose.

I am a loyal globe subscriber – both mobile and land line and as I mentioned earlier, I pay my bills on time. So, I deserve good service. Can Globe do something about this? I would like to experience an improved and better service. If this poor service is repeated, I would not hesitate to transfer to another provider.

Moreover, I expect that I should be informed of any promos a loyal subscriber should know but it never happened. Can something be done about this, too?

I see this as a Globe/Innove management problem not the workers. The management seems to be very ineffective and knowledgeable. Guessing they are probably someones relative or cronie. They are certainly not good managers. Maybe thats why they are number two, and maybe number three.

Remember, a slow connection is better than no connection in most cases.

Beware of Globe/Innove Internet Services

This is the status of my Globe 512 Wireless Broadband and has been for over 90% of the last 6 months. This is a business account it is nonfunctional for what it was purchased for. It worked for 2 hours yesterday then died. We have 3 accounts and the others work better than this one, 1 account is up for over 90% of the time. The Globe/Innove Techs say it is in the system and they call it in then it works temporarily and then stops. So if you have a business and need your internet connection I would suggest looking at more reliable providers.

10/2/2009 2:21 PM
WCDMA Only
Wireless Network Information
Network Provider
Network Type LIMITED_SERVICE
RSSI -87 dBm
RSCP -92 dBm
Ec/Io -5 dB
Cell ID Dec:8222 Hex:0×201e
LAC Code 000 000 Dec1:11700 Dec2:45180 Hex:0×2d 0xb4
Modem Information
IMEI 351826010293093
Control and route module software version GLCRP670M1V1.0.1B01
Wireless access module software version GLWAP670M1V1.0.1B01
Hardware version P670M1-2.0
Data Statistics
Connection Status Disconnected
Total Data Recv 0 B
Total Data Sent 0 B

Globe should just ditch their transparent proxies. It’s a pain in the a**.

Globe Telecom announced yesterday the launching of its WiMax service that will enable more Filipinos to connect to the Internet.

“Now, people who previously had little or no options for broadband Internet connection are now able to access the Internet through Globe Broadband, powered by WiMax,” the company said.

WiMax or worldwide interoperability for microwave access, is a standards-based technology designed to enable the deployment of wireless broadband access as a cost-efficient alternative to cable and DSL.

The new technology can cover distances greater than those of other wireless technologies, such as WiFi, CDMA or 3G.

Globe said its network was the first and largest 2.5Ghz WiMax (802.16e) broadband network in Southeast Asia.

The company said its WiMax service, available starting this month, was a high-speed Internet plan that let users surf the Web at speeds of up to 512 kilobits per second for P795 a month.

“We challenge anyone with a competitive wireless subscription to try out our WiMax-backed plans. We are so confident with our service that we challenge you to try out our connection, risk-free,” said Menchi Orlina, head of the Consumer Broadband Business Group.

“Should you be unhappy with the connection within one month from installation, we’ll give you your money back, no questions asked.”

The service is initially available in selected areas in Southern Luzon, Visayas and Mindanao.

http://www.manilastandardtoday.com/?page=business4_mar26_2009

do you have an idea why telcom companies like PLDT and Globe do not offer speeds higher than 3Mbps for residential customers?

do you think they’re afraid that residential customers will just use it for P2P or open internet cafés?

I use the service in the Q.C., Pasig, Cainta, and Pampanga area (yes I get around a lot). They all perform badly. It might be the transition. I noticed that the gateway IP changed in Cainta and Q.C. already, but when I’m in Pampang ait reverts to the old IP.

PLEASE let these be birth pains.

@Mindy Q… is correct 50 gigabits/sec is Globe Telecoms entire Internet bandwidth pipe connecting to the world.

This internet bandwidth you would be surprised are shared by all. That includes your cellphone if you are using 3G to surf the web. Make calls long distance or send international text messages. This is all routed thru the interent via undersea fiber optic cables. Thats why this Telcos are making a killing for those Php 15/txt message.

You could only wish they would provide faster DSL service but thats only wishful thinking.

I hope people realize the inherent limitation of aDSL. Globe’s fixed line service still runs on Copper Wires. The maximum speed you could get from DSL thru copper is still 7 megabits/sec. IF you are lucky to be located near enough from the DSLAM so you could get that speed. But not everyone can get that. Since the last mile rule still applies.

Currently Globe’s fastest residential DSL is just 3 megabits/sec. In my area, my dsl modem can detect the maximum speed my line could handle is up to 2 mb/sec. I have a 1mb connection and it serves me fine. But with todays current standard it still freaking slow. Upgrading to a 2mb or 3mb connection wont actually do me any good, than just pay more money for a slight incremental speed increase.

1. we don’t know if they will ever remove or increase bandwidth caps per user

2. the problem with globe’s dsl connection is in the last mile

3. we don’t know if indeed they will ditch transparent proxy

4. customer service sucks. it just sucks

Globe’s last mile connection doesn’t suck in all areas. Some areas are good, some areas are not too good. But if you can avoid globe dsl, avoid it.

Globe’s bandwidth increase is a welcome improvement since a few ISP piggy back on them (MyDestiny Internet). I do hope that Destiny will also improve it’s bandwidth coming from Globe.

As for provincial areas, like Tacloban, Leyte. You can’t avoid service interruptions. The farther you are from the core network, the more likely there are service interruptions (think fiber-cuts, etc), less moving parts, the better.

On another note, would anyone know PLDT’s total international bandwidth? My business just got migrated to what they call NGN, im pretty satisfied with 3.5mbps that they are giving me. NGN is fast, but i feel it’s more prone to error/disconnection. The reason? well apparently, they are using new facilities, all IP based, and they don’t have inhouse engineers who will troubleshoot the new facilities. Hmmm.

I am HOPING that these are just side-effects of this supposed upgrade.