A reader emailed today about the recent Globe rebranding and points me to their recent DSL package upgrades. Obviously, we’ve all noticed that every time the other ISP upgrades their offerings, the other responds with the same.
That’s healthy competition that benefits the consumers.
There are two sets of packages for Globe’s residential broadband offerings — one is data only and the other is data plus landline. Here’s the pricing and the bandwidth cap:
Plan 995 Data Only -> 1.5mbps
Plan 1995 Data Only -> 3.0mbps
Plan 995 with Landline -> 374kbps
Plan 1295 with Landline -> 1.0mbps
Plan 1995 with Landline -> 2.0mbps
However, for the data plan, their website indicates 1 and 2Mbps only.
There’s also the Php2,500 one-time installation fee. Each packages comes with the DSL modem, free email, and automatic Wi-Fi access at any WiZ hotspot (maximum 2 free hours per month for Plan 1995).
As for the rebranding, a couple their marketing people have told me it’s not just about their image and organizational structure but also the way they do customer service. The latter, we’ll have to find out ourselves.
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Forget it, still the same. I get on average 1400kbps for my 1995 plus static I.P. address of 600 pesos. This could be a new development, though because these “new prices” on the Globe site has been implemented months ago.
As for customer service, well, it’s about the same, really. I actually tried tipping a home service technician but he wouldn’t accept the hundred pesos. He spent 5 hours at home trying to figure out what was wrong with my DSL. Maybe that’s what they mean.
Er, maybe I should stop calling it “broadband” next time I call technical support. I always say : “Hello, this is about my broadband connection.”
You’ll have to tell them and reset your lock-in period to 12 months, I believe. They also probably won’t announce it to the current subscribers - they’ll wait for you to come to them like *cough* PLDT lol. The two companies really get along with sub-par customer service, haha.
I took a look - it’s still a USB modem, so they want you to use it on one PC only. Or, have you guys found a Ethernet modem compatible with Globe DSL?
It’s all just a cosmetic change. The same intermittent connections and the same crappy customer service. I say, they’re in cahoots with their supposed competitors in the internet service business. Even if you decide to switch providers, it’s the same old troublesome connections and crappy customer service, the only difference is the increasing price.
Just before I got this post loaded by my browser, I had to restart my globe router just to reconnect. Sheesh!
I wonder if that is accurate because I called them to inquire if my package has a lower price.
I am using the 1495 landline and data with speed of 1mbps and they say the price is still the same
The 1295 package is wireless landline at 512 kbps
Pft. if only GLOBE had some presence in my area…
Eto nga, may visitation uli ako sa globe. Mga ilang dosena na since nag subscribe ako. Ginagamit pa laptop ko.
Although I don’t like the customer support of Globe in itself, I’d have to say I haven’t had too many intermittent connections with them - less than ten from our date of subscription. Aside from that, they give out free Prolink Wifi Routers to new subscribers who choose the 2mbps/3mbps Plan right away. Their 3mbps plan, in fairness, reach 3mbps almost always if not always, and it sometimes reaches over the promised speed (about 3200-4000kbps). I’m quite sure service will vary from area to area though, although technically DSL’s speed shouldn’t be as affected by the subscriber’s area as Cable Internet’s speed is.
Their call center is really bad though, they really can’t do anything technical, they can only sympathize with you, hehe. Aside from that, I recall claiming my Wifi Router for a whole month before it came, but other than that I have no complaints yet. Of course I couldn’t be too much of a testimony because I used to have Destiny Cable, their call center agents don’t even seem to bother to pick up the phone - you can wait for an agent to answer for an hour, and sometimes they still don’t answer after that hour, hehe.
Reasons to stay away from Globelines Broadband:
1. Very crappy customer service. You have to wait at least an hour for an agent to pickup the phone. I even tried having the fone ringing overnight, when i woke up in the morning, I still hear the on-hold music. Sigh
2. Incompetent on-site support. They barely know how to use the internet. They are subcons and i think they are line men taught how to config the broadband. The only way they do to test if the line is ok is PING. Other providers have crappy on-site support too, but globe’s much worst
3. Intermittent internet connection. By intermittent i mean the modem itself gets out of sync from their equipment (DSLAM). Just imagine getting disconnected every 2 or 3 mins. Landline is OK. I can’t tell as what others are experiencing but this is from San Juan area
4. You can’t talk to upper management. You only get to talk to cust reps. I tried putting my situation in writing but no response. I tried talking with their engineers but they woundn’t let me
Reasons to stay with globe:
1. If you stay in areas like Tacloban, Cebu, etc, you will probably get the best service. In tacloban where I personally know their tech support staff, it’s so easy to to coordinate.
2. Lesser intermittent connections, but its neglible
In our area at Sta. Rosa, Laguna, Globe is better than PLDT when it comes to speed. The problem is that I get disconnected at various times with different durations. But that is a tradeoff that I can take.
For the same price PLDT offered 512kbps while Globe has a consistent 1.2mbps.
Also, there seems to be a transparent proxy or some sort of NAT because sometimes I don’t get the right IP address to access my computer from the office.
same banana. same lousy service. read my latest letter of complaint here: http://luthientinuviel.blog.com/2007/08/29/
I’ve already gotten used to Globe’s intermittent internet connection. Right now it’s just a matter of restarting the modem everytime I get disconnected. Works for me most of the time.
But what’s crappier is that they recently charged me for phone calls I did not make. 11 calls to 7 different numbers — all cellphone numbers. What the? Here’s my complaint:
http://www.pinoymoneytalk.com/2007/08/30/globelines-problem/
I recently subscribed to Globe 1.5Mbps data only service. I get frequent disconnections. CSR’s are just dummies. They’re like Joe D’Mango and just listens to your complains. No technical support whatsoever.
My bitcomet or bit torrents aren’t downloading at all. Don’t know what’s causing the problem. Anybody there who knows if there’s any configuration that needs changing?? Please help! Thanks!
I switched my DNS to OpenDNS. Disabled the Prolink Firewall. Even tried disabling XP’s Firewall. Still no luck with my bit torrents… I can’t connect to any seeders even though there’s lots of ‘em.
Funny thing is the upload stream works fine. Only the download is zero.
I am in Cagayan de Oro, I subscribed with Globe Broadband a year ago. I am not a satisfied customer because I get intermittent connection from time to time. I do agree with some of the comments above that their on-site support is crappy, even phone support. They do not even know what “opening ports” or “port forwarding” is.
When my connection goes intermittent they’ll just tell me they’ll reset the connection on their system and all I have to do is turn the modem off for about 5 minutes.
They do not even have the equipment or knowledge on how to check if there is good signal from my modem going the switch (I believe thats what it called).
I do get good connection speed with Globe Broadband DSL, but It is not reliable.
I have two ISPs, Globe and Philcom (Cagayan de Oro’s local telephone carrier). Philcom is much more reliable.
If you’re in CdO, I would highly recommend Philcom DSL.
mrwilson you need to open ports.
mrwilson
I have an article on how to go about fixing that problem.
http://notsotechsavvy.com/?p=70
Check this comment about Globelines Broadband.
http://luthientinuviel.blog.com//2041816/?page=last&msgsuccess=1#cmts
This is one concern that needs to addressed with urgency.
To Paolo,
Thanks for the infos. However, reading your detailed article on port forwarding and static ip, I couldn’t figure out the NAT rules. I have a Prolink model-router h9300g. I don’t see any NAT options there. Are you familiar with Prolink?
I remember posting here in yugatech.com about Globe’s increasing their bandwidth a few months ago (May or June I think). They added 500kbps to our plan. Same price, but now we are getting 2Mbps.
The catch? Crappy service. They will use all the reasons in the world just to justify why your internet disappeared for weeks! Like just recently, they were telling everyone in Bangkal, Makati that their boxes got toasted.
Guess what? They don’t care. Before they fix your connection to their toasted box, they want you to call first and report it. So, for almost a week, no one literally called, having used to their crappy service.
Last weekend, many subscribers called, and so we always see their people walking back and forth almost everyday here, checking their subscribers and reconnecting them err “fix” their toasted box connections.
Here’s another. Your Mbps connection only works for East Asia Community (ie ASEAN+3+3), go outside that range, it’s below half your speed.
You won’t be able to prove it to them because they will ask you to use a “LOCALLY HOSTED” speed tester, telling you that it is their official speed tester.
so, a big W-T-F!
Any other Globe users out there who wants to do something? Let’s gather together.
I found a way to make Bitcomet works using Prolink.
From CONFIGURATION / VIRTUAL SERVER
ADD VIRTUAL SERVER
TIME SCHEDULE - ALWAYS ON
APPLICATION - BITCOMET
PROTOCOL - TCP / UDP
EXTERNAL PORT - “the port bitcomet uses”
REDIRECT PORT - “same as above”
INTERNAL IP ADDRESS - “your static ip address”
CLICK APPLY
SAVE CONFIG
Somehow it worked. Seeders got connected. Although speed still sucks. D/L 30+ kBps U/L 30+ kBps
My subscription is 1.5Mbps so I should be getting at least 100kBps D/L
Last Sunday their subcon came onsite to fix the wiring. After “eliminating” troublesome wires, the intermitent connections seemed to be gone. The downstrea/upstream CRC ERRORS are down to less than 100.
This evening I checked the CRC ERRORS to see if my line is still clean, and guess what?! CRC ERRORS had gone thru the roof! 23,000++ and counting. W T F?! I’m thinking this ain’t wiring problems no more.
Narinig nyo na ba ung “Insights and Ideas”? Meron kasi tumawag sakin and nagtatanong kung ok lng daw ako mainterview regarding sa globe broadband. Nag set daw sila ng group discussions and 8 lng daw kami.
Wala kasi ako makita sa Internet about sa kanila e. Di ko alam kung totoo o hindi ung mga taong to…
I saw we do something about this. File a formal complaint to whoever is concerned. I’ve through a lot of pain in the arse with globelines broadband.
Now my broadband has been cut-off for not paying for the service. How can I pay for the service that gets disconnected every 5 mins? I was paying for the crappy service before (months after it was installed) hoping that even if i get the crappy service, soon they will fix it, but months came, no one was able to fix the problem. The CSR isn’t of any help at all, all they ask u to do is let you reset the modem. That is if you get lucky and patient enough to wait for an hour for the CSR to pickup your call.
John
Insights and Ideas are true people. I have talked to them and they are good.
mrwilson
you also try this link
http://portforward.com/english/routers/port_forwarding/Prolink/H9300G/Utorrent.htm
i hope it helps.
for the ip address, i did not set a static ip, i just used the current ip address assigned to my computer
To Paolo
Hey that’s a great link! That’s exactly what I did after reading some modem-router manuals on the Net. I spent a few hours learning how to make torrents work. The link certainly saves time and has screenshots for easier understanding. I better bookmark the site for reference. Thanks!
To John,
I had the same experience with frequent disconnections. Tell the subcon or lineman to troubleshoot your wirings at every junction from their box to your pc. Somewhere out there is the cause (I think). As much as possible, limit the number of “dugtong” kasi yan ang naging problem ko before. At first I was hesitant to rewire my house, but after they eliminate a few junctions, naging stable na ang connection ko.
The onsite technician brought his laptop and modem so he can trace it.
Here’s a how I made for those who would be Globelines broadband subscribers. Good read also for existing Globelines Broadband users.
http://pinoytechninja.com/blog/2007/09/05/inspecting-a-globe-dsl-broadband-connection-things-you-should-do-before-accepting-the-circuit/
For those who would like to have their globe broadband dealt with. I was able to personally talk with Globes Customer Care head yesterday (as i have an official business near GT plaza) and she was kind enough to offer some solutions for my problem. But I already applied for a mydestiny cable internet so i said I would rather have the line disconnected. The agreement was to have the line disconnected without any pre-termination fees.
Her contact info:
Valeska Annia T. Vicente
Account Management Specialist
North Luzon, GPS GT Plaza
Center Operations/Customer Care
Consumer Broadband Group
Tel: +(02) 730 2828
Fax: +(02) 739 8000
Mobile: +(0917) 797 5477
Email: valeska.vicente [at] smtp.globetel.com.ph
please repair your globe broadband to make it faster because we are paying our bills on time but your service of your broadband is not in good condition please arrange it.. thanks for your coordination.
Am thinking about having a “broadband” wireless internet connection in my place.
I live in place near where I can see the TWO TOWERS, one of the two obviously is the STUPID (ahem SMART) tower, I dont know the other one. The TWO TOWERS are approximately 50 meters north of my place. However, the yard between us and the towers have lush trees, though I can still see the domes attached to the towers without the trees blocking the view.
About 350 meters south west is a lone GLOBE tower. Open rice field is between my place and the tower. There are a few birds that pass by though.
If I were to get a broadband wireless internet connection, which of the two do you think I choose?
Guys just want to ask if anyone here from novaliches because im planning to drop my smart bro and switch to globe broadband data and voice… Is the connection is ok in telephone and internet.. Thanks a lot guys… (,”)
don’t dare lance. don’t dare. globelines broadband is nothing but trouble. i’m one of their very disappointed subscribers. their connection and speed is simply SLOW.
I heard some rummors that globe broadband is so “maDC”. hmmm. And they are very disappointed
I have been holidaying in Cebu City for almost 2 months and just returned to Australia. I loved it very much in Cebu City except for the internet! My brother in law has Globe and for most of January till my departure being 15th Feb, frequent intermittant connections. At times it lasted for several hours in a day. After making inquiries, I was told that all will be back to normal by 15th Feb 2008. What a coincidence that the service returns to normal the day of my departure! I wonder if it really has as I have not seen my relatives online yet? Anyway during my stay in Cebu most times I had to rely on net cafes which are reliable or another friends place who had PLDT which was an excellent connection, speed and no interruptions. I told my brother in law to switch to PLDT if there are no improvements with Globe. As a matter of interest, has the Globe broadband service improved in the San Carlos area since 15th Feb? My brother in law lives in the vicinity.
God bless…
yeah right.. globe lines sucks. i often make complaints over their fucking costumer care service they’ll just tell you to do a speedtest.. fucking costumer care morons!! they have the most dumbest costumer hotline.
TO GLOBE:
YOU’RE BULLSHIT!!
Hi there,
I have a Globe DSL connection at home. It gets disconnected every 2-3 minutes. I have been experiencing that for about 6 weeks.
This is more than annoying, I cannot use it and need to go somewhere else to use the Internet.
Has any of you guys figured why the disconnections? Or it is not so common? Any thoughts?
unai
i used to have the same problems with globe, it really gets disconnected much like every 6 mins, my average undisrupted connection would be, 30 mins-1 hour the most. my modem always returns to 3 lights and after a few seconds, gets connected again. i’ve been suffering for almost a week, it was really annoying so i had to call up the tech support for that.
i did 2 things (i have a voice and data subscription, btw):
1.) i called up for their broadband tech support to have my broadband and modem checked.
2.) since my broadband was connected to my phone line, i also called up their landline repair to check my line.
i think it was just lucky of me that their techies weren’t busy at those moments. the broadband was first checked, and my extension line for the modem was changed, coz they said it was possibly malfunctioning already, but then, even after that, the disconnections continued.
so the next time, it was the landline repair that came, coz i also noticed we momentarily get a noisy line. what they did was to change the filter of the phone line (the small box that’s connected to the phone line).
it’s been about three days already since i got everything repaired (hopefully) and my connection has been ok so far, i haven’t got disconnected yet, though i’m still observing.
the downside with globe is that they have different contractors for their phoneline techs and their broadband techs, which means they usually can’t and/or don’t check everything together all at once.
my speed has been ok with the plan i have right now (so far).
what more I can say! If stalin was able to persuade his country men back in Russia to embrace his idea, I think this is the time to empower our complaints. I am calling to all Globe Broadband subs to cast their complaints to proper authority such as NTC para matauhan yang globe na yan. ang lupit maningil ang kunat umaksyon magaling lang mang bola customer service nila.
100% Promised lang ang makukuha mong sagot sa GLOBE.
Pwedeng makisawsaw,
I been a globe subscriber for about 6 months, im located here in Pasig. My first 2 months with globe was ok, i have fast internet No Intermitten connection…. but after typhoon Frank that struck Manila …. yawn wala na
I always got Intermittent connection, for the whole day hindi man lang ako maka isang oras na continous connection. Im been in this situation for almost 3 months now and DAMN NAPAKAWALANG KWENTA NG CUSTOMER SERVICE NILA. eto pa may pumunta akalain mong turuan ko pa kung pano mag check ng connectivity duration, what a pain in the a^%@^%^, then may mga sumunod pang visitions and some of them reveal the situation for having this intermittent connection. According to the sub-cons (medyo marunong and honest naman yung iba) some of us are connected in a Cabinet called MSAN, its a german technology that handles our broadband connectivity going thru globe servers ang siste, this technology is specialy design to handle BROADBAND Services only, pinilit sya na globe na mag karoon ng voice kaya ayun, pag nag karoon ng aberya sa Voice (Phone) damay ang internet. Well sa ka cocomplain ko sa globe umabot ako sa point na nag punta ko sa Head Office with a Letter of Dissapointment to the head of customer service and after 3 days? Hooaaa may dumating taga Globe in fairness hindi na sila sub con hehehehe, well HULA nila ako daw under DOS Attack(Denial of Service), and 1 of may computer is triggering the disconnection kaya daw nag kakaganto. WTF ka eeintall lang ng mga computer ko with updated antivirus and win defender pano mangayayari yun eh ni wala pang na susurf yung mga computer ko maliban sa friendster (Unless sabihin nilang may DOS and Friendser hehe)
Well psensya napahaba sobra lang kasi dissapoinment eh sana nga may ibang ISP available sa lugar ko Im stuck with globe ampness.
Modem Router ko Prolink 9300g Hurricane baka may naka solve na ng intermittent connection dyan pa send naman ng link WALA KA KASING MAASAHAN SA GLOBE EH
I live in Polomolok, South Cotabato. I have PLDT EXCITE via landland and I live exactly beside the PLDT Telephone office. I AM VERY UNHAPPY WITH THE PLDT INTERNET SERVICE. I get about 350-500 speed using the internet speed test and I should get up to 2000. Could GLOBE improve my speed? I picked up GLOBE brochures in KCC Mall, General Santos City but unfortunately the person manning the GLOBE INTERNET Desk has not been available when I’m in the mall. As I understand the brochures I could get speed via Globe Broadband at 768kbps for only P995 a month. I’m now paying PLDT P2000 per month for less speed than you offer. Please email me ASAP if you can provide a beter, cheaper internet service. I’m presently unsing my telephone line for the internet DSL but if you need to use my telephone for dedicated internet service that would be OK as I do not need telephone service other than Internet service.
pot-ang ina yang globe lage nalang akong na d-dc ano ba to bayad lang ng bayad walang gamitan ng internet,, mga swuapang pala cla kong magpabayad walang delay2x pero sa koneksyon na binibigay nila lageng delay!! halos masisira na araw ko dahil sa pot-ang globe broadband na yan
Been reading many blogs ’bout GLOBE problems! And found out that is TRUE! Having problem 3 days after my connection installed. I had been disconnected during evening till morning which is my fav time (9pm - 6am) to use. I’m experiencing disconnection every 3-4 minutes (INTERMITTENT CONNECTION). Still now Nov. 18, 1:38am… WHAT AT SHAMED!!! I HAVE NO CONNECTION.. Just make this in a notepad and copy pasted here after connection will be OK! HOPELY?!!!