An old friend sent me an email about his problems with Globe’ Kababayan SIM card when using it in Singapore. He tried to reach Globe CSR to no avail and requested if I could publish his letter here.
Dear Globe,I noticed in your website under Globe Postpaid Value Offers and Globe Prepaid Value Offers that your International Text Offers for P1 Globe to Singtel PREPAID Mobile Int’l Text is still in effect as of 1st April 2008. Let me clarify now that all Globe Kababayan subscribers in Singapore are Singtel PREPAID subscribers.
Please explain why my friends are being charged P15 for every text they send to my GLOBE KABABAYAN prepaid number here in Singapore. Furthermore, I just came back from my 2-week vacation from the Philippines and used a postpaid Globe mobile to send quite a lot of texts to my Globe Kababayan friends here in Singapore and I am horrified to look at the next bill.
I know that an SMS was sent sometime around 15 March informing Globe subscribers that the P1 text to SINGTEL promo has ended and I immediately made a call to your Customer Service to clarify whether this applies to texts made to Singtel Globe Kababayan as well and was informed that texts to Globe Kababayan are still at P1. Unfortunately, I could not recall the agent I spoke to nor the exact date I made the call. My best guess would be somewhere between 14March to 18March from 12pm to 3pm. If that call was recorded in any voice recording device, you can verify it from there.
I also know that you have a new promo found in your Globe Kababayan website which only applies to Globe Prepaid subscribers. This is conflicting with the (incorrect) information given under the Globe Prepaid Value Offers in your Customer Service website.
Finally, what options do postpaid subscribers have for texting to Globe Kababayan subscribers in Singapore if the Globe Postpaid Value Offers section in your Customer Service website is also incorrect?
I am looking forward to your answers. I know that it is already hopeless to expect refunds for those charged with P15/text for sending texts to Singtel Prepaid Globe Kababayan subscribers here in Singapore but I would appreciate some clarification. I am still not keen on switching over to Smart Pinoy (never was a Smart fan) as I have been comfortably using your Globe services for a decade. Please don’t disappoint me now.
Thank you.
Regards
ChesterP.S. My friend Yuga can help you get in touch with me. I have decided to clarify the matter with you since my previous experiences with Singtel’s customer service were horrible. And it’s the Globe subscribers that are getting affected really.
I have several Globe Kababayan SIM cards with me here given by Globe before. They come in pairs — one for the OFW and the other for their relatives or love ones in the Philippines. The Kababayan SIM card promises cheaper international SMS rates compared to standard roaming rates by most telcos.
i cant load the 300 pesos card on my OFW sim..??>!!!!!!!!!anyone knows..????when i call the reload it always say ..toooot tooooot toooot…:D
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hi globe ng ex expire ba ang globe
kasi my ngtxt skn na globe alert na mang exexpire na dw ng 48 hours??
bkt ganun?
pls respone
pls globe respone nmn ,,
bkt ganun ,, sbi ng globe alert skin mang exexpire na dw ofwsim card ku.. ee ung tito ku 2yrs na xng gumgmit nd nmn bkt aku gnun,,
we bought an OFW sim pack. It was being used when one day the it can not be used because the roam has been disabled for whatever reason.
how to reactivate the roaming feature of the OFW sim considering that it was bought because of its roaming features.
thanks.
GLOBE TELECOM SERVICES IS NO GOOD ANYWHERE IN MIDDLE EAST, PARATING NAWAWALA ANG SIGNAL AT KUNG MINSAN WLA TALGA SIGNAL… ITO PA ANG MALALALA, KUNG TATAWAGAN K FROM PINAS MABABAWASA PA LOAD MO AT THE SAME TIME PATI SA CALLER..
GLOBE KABAYAN SIM CARD IS USELESS….
my mother bought a kababayan sim there in singapore and then the charges is 15/text…she is also experiencing a deduction even though we r d one who is calling..right now she can’t reply to our texts because she don’t have load..is the load really ranges to $28?!can I, here at Philippines give her a load?!kindly email me your answers..thank u..
why do you guys buy a separate sim when going abroad? looks like there’s no added benefit with this ofw or kabayan sims. even before wala pa tong mga gimik na to eh 15 pesos na ang charging for every sms sent from a roaming sim to pinas then when sending sms from pinas to a roaming sim 1 peso lang. so ano ba advantages nito?
Hi, we’ve come across this blog from 2 years ago and we are saddened to learn that you gained a bad impression on us because of this. If you still have any pending issue/s or concerns with Globe, you may reach us on Twitter (talk2globe) and Facebook (http://www.facebook.com/?sk=messages#!/globeph?ref=ts ), you can also email us on . We’d be more than willing to assist you. Thank you. Globe Faith
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Maybe I can help to clarIfy to all. I went through the same problems as most of you so let me explain what you can do.
1. Buy Globe or Smart OFW Family Sim Pack in Phil. There will be two sim in the pack one is OFW SIM & other is FamIly SIM. Globe OFW SIM comes preactivated roaming. For the OFW sim In Singapore. Better to choose Globe. Later below will explain why. Both OFW Sim receptions are good.
2. You keep the OFW sim to bring along to Overseas. Family Sim you pass to loved ones in Phil. They must use it immediately to make sure both SIM can be used.
3. I can receive & make call & txt in Phil even using the OFW SIM but once u arrive overseas only use the OFW SIM to receive txt/SMS.
4. In Singapore & maybe in other part of the world also you buy a Globe partner Kababayan Prepaid SIM. In Singapore it’s Singtel Globe Kababayan Card. Make sure it’s the correct SIM.
5. After trying so many times. I finally choose the Globe OFW. the reason is when you use Singtel Kababayan Sim to SMS to Globe Family Sim you only pay S$0.05 just like local SMS. Your loved ones use the Family Sim to send SMS to ur Globe OFW SIM for P1 only. Your loved ones can use the txt promos in Phil to Save more.
6. Overall you will need to carry two phones or get a dual sim phone for yourself in Singapore. In Phil Only 1 SIM Is needed. And that is Globe Family SIM. Remember to keep using the Family SIM every month if not your OFW SIM will be deactivated
7. If you decide to use SMART OFW SIM. then in Singapore you will pay S$0.15 global SMS rate for SMS to smart.
where i can buy globe ofw sim card?
Thanks in advance!
hello pls paki ayos poh ng sim ko dahil nwalan aq ng signal naka2inis nmn oh ilang beses na ngyari skin 2 eh…..nkakadla na ang globe sim nyo eh lage nlng ganito nwalan nanaman aq ng signal d2 sa abroad.
Globe Faith replied on Aug 10th, 2010 at 2:22 pm (33)
Hi, we’ve come across this blog from 2 years ago and we are saddened to learn that you gained a bad impression on us because of this. If you still have any pending issue/s or concerns with Globe, you may reach us on Twitter (talk2globe) and Facebook (http://www.facebook.com/?sk=messages#!/globeph?ref=ts ), you can also email us on . We’d be more than willing to assist you. Thank you. Globe Faith
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any other site that we could post our complaints? i can’t access facebook its forbidden in my place.
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I bought an OFW sim pack in the Philippines. I arrived yesterday in Australia. I just wondering if i can use a globe prepaid card (100 pesos) which i bought from the Philippines to reload my OFW sim. If i can, HOW can i put the credit on it into my OFW sim number? Thanks for your help
I bought a Globe OFW sim pack and sent the OFW to my husband in dubai. But when he tried to use it, it is basically dead… no signal… what should i do about it? should i buy him another sim roaming ready? can i still use the Family sim that’s still with me? please advise.
My loved one was on his way to the US on a short notice and we forgot to read up on using the roaming services of his prepaid sim. Long story short (which deserves another post), on the eve of his flight, we weren’t able to avail of Smart’s roaming so we went over to Globe to inquire on the OFW sim.
Mr. How-may-I-help-you-today was very helpful and accomodating. He did tell us that :
a. the ofw sim is ready to use abroad, no waiting time
b. the ofw sim can have 0 maintaining balance as long as we reload or call the sim once a month
c. only 80 pesos for 2 sims
and…
d. it would only cost us P1.00 to text
(at this point, I was like “Uy, good deal!”)
So we bought the sims.
When my loved one arrived on the states, the globe sim didn’t have a signal. Oh no.
Good thing my loved one has a spare Tri-band phone.
And then when my loved one texted… gasp! P15.00? Where did that come from?
So, main rant of this is, Mr. How-may-I-help-you-today:
a. failed to mention that you need a tri-band phone for this to work, and in some cases, like guam and other islands, would require quad band phones.
b. withheld (NOT failed-to-mention) information that sms from the US would be P15.00, not P1.00. He just stood there and smiled as we assumed that the world is not full of deceipt and false marketing.
Well, at least it beats Smart’s P20.00 per SMS.
Oh btw, this was in Globe megamall. And Mr. How-may-I-help-you-today is a 5’6″ish light skinned chinito early 20′s guy.
Choosing the the right OFW Roaming Sim Pack,
a very informative link, check this out
http://workabroadpinoy.blogspot.com/search/label/Best%20OFW%20Roaming%20SIM
Dear Customer Service
I bought my SIM card when I went back home last March 2011′ My OFW SIM card expired. Can I reactivate my SIM Card?
OFW no.9279418455 and barcode no.4103 2215 1002 9083
Please advise me what steps I should do.
Awaiting for our reply ASAP>
Thank you,
Marieta
I bought the OFW Family Pack because i don’t want to waste time registering for Roam Services. I was told by the clerk that i can immediately use it. But when i landed to Japan there is no signal at all even though it has 300php load. What happened to “you can immedaitely use it” the sim cards is 100php freaking 100php and i can’t even use it.
The weird thing about it is that i saw the clerk placing every sim card into her phone checking if it is working. Doesn’t it activate the services or something. She is supposed to insert it into the buyers phone. And that is why i think my sim card is not working plus. after reading all the comments here. I guess we were all fooled by false marketing. I’d rather buy a new phone abroad than waste my money again to Globe and Smart’s false marketing.
Maybe if they train their clerks to study about what their selling maybe there won’t be much complains.
hello,
where i can buy OFW sim pack po?
kase pumunta na po ako sa globe sa sm, wala naman po…
how can i place a call to OFW sim card in vietnam from U.S…tnx
Hi.. May I ask if Conggo Africa is within the coverage of the globe OFW sim? Please email me asap to hernandez_lincoln@yahoo.com.. Thank you GLOBE.