Comments on: OFW woes with Globe’s Kababayan SIM Card http://www.yugatech.com/blog/telecoms/ofw-woes-with-globes-kababayan-sim-card/ Philippines, Technology News & Reviews Sat, 22 Nov 2008 16:31:00 +0000 http://wordpress.org/?v=2.6.3 By: jayvi http://www.yugatech.com/blog/telecoms/ofw-woes-with-globes-kababayan-sim-card/#comment-250107 jayvi Wed, 01 Oct 2008 08:33:06 +0000 http://www.yugatech.com/blog/?p=3076#comment-250107 I'm having a hard time checking my balance on my phone i have OFW sim card and i couldn't check m balance, I was at philippines i can check it when i get here at taipei i cant check it anymore.. I’m having a hard time checking my balance on my phone i have OFW sim card and i couldn’t check m balance, I was at philippines i can check it when i get here at taipei i cant check it anymore..

]]> By: Michelle http://www.yugatech.com/blog/telecoms/ofw-woes-with-globes-kababayan-sim-card/#comment-246767 Michelle Fri, 15 Aug 2008 06:08:30 +0000 http://www.yugatech.com/blog/?p=3076#comment-246767 HI to anybody who is working in globe company. I just arrived last week here in Sydney Australia. One day before departure me and my husband decided to purchase an OFW sim card and loaded it P500. The other 2 sims was given to my relatives in the PHils. It so happen that the two sim was not able to insert. I noticed that my sim dont have signal here in Syndey. My 2 relatives just decided to insert the sim maybe 3 to 4 days after it. Up to now we cannot used the sim because my cell dont have yet a signal. what are the right procedures so that we can still used the OFW sim? how many days is the activation? what can I do to have my cell a signal? I hope someone can help me HI to anybody who is working in globe company. I just arrived last week here in Sydney Australia. One day before departure me and my husband decided to purchase an OFW sim card and loaded it P500. The other 2 sims was given to my relatives in the PHils. It so happen that the two sim was not able to insert. I noticed that my sim dont have signal here in Syndey. My 2 relatives just decided to insert the sim maybe 3 to 4 days after it. Up to now we cannot used the sim because my cell dont have yet a signal. what are the right procedures so that we can still used the OFW sim? how many days is the activation? what can I do to have my cell a signal? I hope someone can help me

]]> By: Riza http://www.yugatech.com/blog/telecoms/ofw-woes-with-globes-kababayan-sim-card/#comment-246205 Riza Sun, 10 Aug 2008 03:02:17 +0000 http://www.yugatech.com/blog/?p=3076#comment-246205 why is it that they can provide cheap text plans to prepaid subcribers and not to postpaid ones? why is it that they can provide cheap text plans to prepaid subcribers and not to postpaid ones?

]]> By: conrado m. javier http://www.yugatech.com/blog/telecoms/ofw-woes-with-globes-kababayan-sim-card/#comment-246195 conrado m. javier Sat, 09 Aug 2008 21:45:41 +0000 http://www.yugatech.com/blog/?p=3076#comment-246195 I have an existing old plan with one dependent on my plan and i would like to discontinue the plan. I dont know if this is the right space for my request since i cannot find any links in the globe customer service space. my existing number is 09175010950. I am out of the country and am using a different network already and is costing mo so much to use my roaming. I hope globe service center can easily help me, since my wife told me that the globe service center needs a request coming from the globe subscriber. I have already satisfied the more than 2 years requirement for the paid plan. thank you dong I have an existing old plan with one dependent on my plan and i would like to discontinue the plan. I dont know if this is the right space for my request since i cannot find any links in the globe customer service space. my existing number is 09175010950.

I am out of the country and am using a different network already and is costing mo so much to use my roaming. I hope globe service center can easily help me, since my wife told me that the globe service center needs a request coming from the globe subscriber. I have already satisfied the more than 2 years requirement for the paid plan.

thank you

dong

]]> By: Mich http://www.yugatech.com/blog/telecoms/ofw-woes-with-globes-kababayan-sim-card/#comment-243115 Mich Fri, 18 Jul 2008 14:32:10 +0000 http://www.yugatech.com/blog/?p=3076#comment-243115 I think this is because the kababayan sims in Singapore are Singtel prepaid cards (our cellphone numbers are Singapore numbers). We were based in Singapore until recently and was using a kababayan sim from singtel. Singtel kababayan users were not informed of the changes in the text charges, I had to hear from my family in Manila that they received that texts to singtel/globe kababayan sim will be charged P15/text instead of the P1/text before. After checking the globe website I had to inform my family and friends that if they wanted to text me they would have to bulk buy prepaid credits (ITXT) specifically for texting me. And I don't think that a lot of people would bother to bulk buy a prepaid credit just to text one or two persons. I think this is because the kababayan sims in Singapore are Singtel prepaid cards (our cellphone numbers are Singapore numbers). We were based in Singapore until recently and was using a kababayan sim from singtel. Singtel kababayan users were not informed of the changes in the text charges, I had to hear from my family in Manila that they received that texts to singtel/globe kababayan sim will be charged P15/text instead of the P1/text before. After checking the globe website I had to inform my family and friends that if they wanted to text me they would have to bulk buy prepaid credits (ITXT) specifically for texting me. And I don’t think that a lot of people would bother to bulk buy a prepaid credit just to text one or two persons.

]]> By: JESS http://www.yugatech.com/blog/telecoms/ofw-woes-with-globes-kababayan-sim-card/#comment-239936 JESS Mon, 30 Jun 2008 05:14:11 +0000 http://www.yugatech.com/blog/?p=3076#comment-239936 STILL, PLS EXPLAIN WHY GLOBE IS CHARGING 15 PESOS FOR A PH TEXTER TO A KABABAYAN SIM IN SINGAPORE, ALSO IF I BROUGHT K SIM IN USA HOW MUCH IS THE CHARGES TEXTING A KSIM IN PH ? STILL, PLS EXPLAIN WHY GLOBE IS CHARGING 15 PESOS FOR A PH TEXTER TO A KABABAYAN SIM IN SINGAPORE, ALSO IF I BROUGHT K SIM IN USA HOW MUCH IS THE CHARGES TEXTING A KSIM IN PH ?

]]> By: jany http://www.yugatech.com/blog/telecoms/ofw-woes-with-globes-kababayan-sim-card/#comment-219828 jany Wed, 21 May 2008 14:41:07 +0000 http://www.yugatech.com/blog/?p=3076#comment-219828 hey guys! i have been calling globe's customer service hotline and everytime i get a different sms rate!!! its crazy and i'm getting upset at how inefficient they can be. does anyone know how much it really costs for globe postpaid subscribers to my friend in singapore who uses the kababayan sim card? any reply will be greatly appreciated! thank you in advance. hey guys! i have been calling globe’s customer service hotline and everytime i get a different sms rate!!! its crazy and i’m getting upset at how inefficient they can be.

does anyone know how much it really costs for globe postpaid subscribers to my friend in singapore who uses the kababayan sim card?

any reply will be greatly appreciated!

thank you in advance.

]]> By: chester http://www.yugatech.com/blog/telecoms/ofw-woes-with-globes-kababayan-sim-card/#comment-219295 chester Mon, 12 May 2008 05:29:10 +0000 http://www.yugatech.com/blog/?p=3076#comment-219295 Just an update. Globe has not failed me yet. From: Globe Telecom Customer Service [mailto:custhelp@globetel.com.ph] Sent: Monday, May 12, 2008 12:14 PM Dear Chester, Greetings. We wish to apologize for the length of time it took for us to respond. We have retrieved the call you made through our hotline. We have verified your claim as well. In line with this we wish to inform you that you we have already processed the adjustment for the handyphone number xxxxxxx which you used. Kindly expect the adjustments to reflect in the next billing statement. Please accept our apologies the inconvenience that this has brought you. Rest assured that we have called the attention of the people involved. Trust that we would ensure proper coaching for our customer service representatives to avoid such incidents in the future. Again our apologies and thank you for your continued patronage of Globe. Respectfully, Divi Vocal Globe Customer Service Just an update. Globe has not failed me yet.

From: Globe Telecom Customer Service [mailto:custhelp@globetel.com.ph]
Sent: Monday, May 12, 2008 12:14 PM

Dear Chester,

Greetings.

We wish to apologize for the length of time it took for us to respond. We have retrieved the call you made through our hotline. We have verified your claim as well. In line with this we wish to inform you that you we have already processed the adjustment for the handyphone number xxxxxxx which you used. Kindly expect the adjustments to reflect in the next billing statement. Please accept our apologies the inconvenience that this has brought you. Rest assured that we have called the attention of the people involved. Trust that we would ensure proper coaching for our customer service representatives to avoid such incidents in the future.

Again our apologies and thank you for your continued patronage of Globe.

Respectfully,

Divi Vocal
Globe Customer Service

]]> By: chester http://www.yugatech.com/blog/telecoms/ofw-woes-with-globes-kababayan-sim-card/#comment-217298 chester Fri, 04 Apr 2008 03:55:18 +0000 http://www.yugatech.com/blog/?p=3076#comment-217298 Thanks Yuga for helping me reach them. It just goes to show how big your influence in the industry is. I am not concerned about the costs I personally incurred but I was embarrased towards those whom I assured that it is still ok to text Globe Kababayan users in Singapore. I am also concerned about unsuspecting users getting hit similarly. Particularly those with postpaid accounts who are in for a big surprise when they see their next bill. They should also have sent the announcement to Globe Kababayan users since they are the ones who can inform their loved ones about the changes. In fact, it is more efficient to inform 10,000 plus(?) Globe Kababayan subscribers in Singapore as opposed to informing the entire Philippine Globe population of whom only a small percentage send texts to Globe Kababayan users. Thanks Yuga for helping me reach them. It just goes to show how big your influence in the industry is.

I am not concerned about the costs I personally incurred but I was embarrased towards those whom I assured that it is still ok to text Globe Kababayan users in Singapore.

I am also concerned about unsuspecting users getting hit similarly. Particularly those with postpaid accounts who are in for a big surprise when they see their next bill.

They should also have sent the announcement to Globe Kababayan users since they are the ones who can inform their loved ones about the changes. In fact, it is more efficient to inform 10,000 plus(?) Globe Kababayan subscribers in Singapore as opposed to informing the entire Philippine Globe population of whom only a small percentage send texts to Globe Kababayan users.

]]> By: andre http://www.yugatech.com/blog/telecoms/ofw-woes-with-globes-kababayan-sim-card/#comment-217292 andre Fri, 04 Apr 2008 02:56:39 +0000 http://www.yugatech.com/blog/?p=3076#comment-217292 curiously, the reply to chester didn't indicate why they are now charging P 15 per text from a Globe phone in the Philippines to a Globe Kababayan user in Singapore. hmmm? parang walang nalinaw ah :P curiously, the reply to chester didn’t indicate why they are now charging P 15 per text from a Globe phone in the Philippines to a Globe Kababayan user in Singapore. hmmm?

parang walang nalinaw ah :P

]]> By: ChrisMo http://www.yugatech.com/blog/telecoms/ofw-woes-with-globes-kababayan-sim-card/#comment-217255 ChrisMo Thu, 03 Apr 2008 17:40:30 +0000 http://www.yugatech.com/blog/?p=3076#comment-217255 I still feel Globe has the best Customer Service in terms of handyphone and broadband... I hope this issue is resolved, I have to tell a lot of relatives about this... Thanks! I still feel Globe has the best Customer Service in terms of handyphone and broadband…

I hope this issue is resolved, I have to tell a lot of relatives about this… Thanks!

]]> By: yuga http://www.yugatech.com/blog/telecoms/ofw-woes-with-globes-kababayan-sim-card/#comment-217249 yuga Thu, 03 Apr 2008 16:45:58 +0000 http://www.yugatech.com/blog/?p=3076#comment-217249 Hi Ches! Good to hear you got a fast response from them. ;) Hi Ches! Good to hear you got a fast response from them. ;)

]]> By: chester http://www.yugatech.com/blog/telecoms/ofw-woes-with-globes-kababayan-sim-card/#comment-217225 chester Thu, 03 Apr 2008 12:36:24 +0000 http://www.yugatech.com/blog/?p=3076#comment-217225 Response from Globe: Dear Chester, Good day! Your concern was endorsed to us for handling. Please allow us to address your queries accordingly. We would like to apologize for the misinformation relayed to you by one of our customer service representative regarding the Globe Kababayan sim. As you know the Globe’s promo that charges Php 1.00 per text message sent to Singtel subscribers ended last March 17, 2008. Please provide us the handyphone number you used when you called our Customer Service hotline. This is to verify the information relayed to you by one of our customer service representative. Also this will ensure that we render proper coaching for the Customer Service representative who handled your inquiry. We would like to thank you for bringing this to our attention. Please be advised that have done necessary corrections to our website. However, for Globe postpaid subscribers please wait for further announcements regarding the promos concerning Singtel. Should you need further clarifications please feel free to reach us through this medium. Thank you very much for your continued patronage of Globe. Respectfully, Divi Vocal Globe Customer Service Response from Globe:

Dear Chester,

Good day!

Your concern was endorsed to us for handling. Please allow us to address your queries accordingly. We would like to apologize for the misinformation relayed to you by one of our customer service representative regarding the Globe Kababayan sim. As you know the Globe’s promo that charges Php 1.00 per text message sent to Singtel subscribers ended last March 17, 2008. Please provide us the handyphone number you used when you called our Customer Service hotline. This is to verify the information relayed to you by one of our customer service representative. Also this will ensure that we render proper coaching for the Customer Service representative who handled your inquiry.

We would like to thank you for bringing this to our attention. Please be advised that have done necessary corrections to our website. However, for Globe postpaid subscribers please wait for further announcements regarding the promos concerning Singtel.

Should you need further clarifications please feel free to reach us through this medium.

Thank you very much for your continued patronage of Globe.

Respectfully,

Divi Vocal

Globe Customer Service

]]> By: kid http://www.yugatech.com/blog/telecoms/ofw-woes-with-globes-kababayan-sim-card/#comment-217201 kid Thu, 03 Apr 2008 08:29:49 +0000 http://www.yugatech.com/blog/?p=3076#comment-217201 i also have the same concerns as chester. there has been no real clarification with regards to this. there was also a time when my girlfriend was charged the international text rate even before the announcement was made. i also have the same concerns as chester. there has been no real clarification with regards to this. there was also a time when my girlfriend was charged the international text rate even before the announcement was made.

]]> By: kates http://www.yugatech.com/blog/telecoms/ofw-woes-with-globes-kababayan-sim-card/#comment-217199 kates Thu, 03 Apr 2008 08:22:21 +0000 http://www.yugatech.com/blog/?p=3076#comment-217199 So, that explains why my wife complained about her globe bill was way over of what she usually pay. Hmmm. I think I'll go buy a Smart partner Sim here. So, that explains why my wife complained about her globe bill was way over of what she usually pay. Hmmm. I think I’ll go buy a Smart partner Sim here.

]]>