Ito ang tanong ko sa’yo…

Bago ka ba bumili niyan eh inalam mo muna kung anong features at gamit niya? Clearly, you are misinformed.

Kaya po siya prepaid ay pwede mo lang siya magamit kung maglo-load ka. Kung pa-30-30 pesos lang ang load na gagawin mo, para ano pang gamit nung mga Globe/Smart/Sun/TNT/TM sims?

Ang prepaid landline wireless plus, para magamit mo, you need to load the corresponding amount at hindi yung tingi-tingi lang. At hindi po siya monthly. Kung gusto mo mag-load, then mag-load ka. Kung ayaw mo, then it’s fine. It will not allow you to do outgoing calls, but it will allow you to receive incoming calls at a specified amount of time, unless maglo-load ka ulit to continue the service.

Dapat bago mo binili yan, inalam mo muna lahat ng dapat malaman. Kasi ganun ang ginagawa ng isang responsible consumer.

she told me that the plan consists of unlimited calls to all metro manila local landline and i cal still use it in provinces like bulacan, cebu etc for free call to any (02) Landline number area code. that’s nice for me but i dont trust the Agent.. so i refuse to have it..

and got myself in the nearest PLDT customer care center and asked for more informations about this promo. yun nga unlimited calls nga incorporated with our landline. 250 pesos lang and i inserted it to my PLDT Landline Prepaid Phone which i bought last 2007 pa..

i am using it since yesterday. i made calls from province (because i am here in bulacan, with my nephew’s house) to our house in caloocan! great and Splendid! no hassle! no more 10-minutes cut off! wow! no more meters. nothing more i Can say.

and btw, i hate Globe Duo.. why? i cant call PLDT.. i dont know what the fuck is wrong between PLDT and Globe they are prohibiting calls from each other’s wireless landline.. stratedgy siguro nila ito? last 2008 pa itong issue na ito at ang sagot sakin ng customer service ng globe is “sorry sir, ongoing parin po ang pag contact namin sa pldt regarding the issue. we apologize for inconvenience”

whoa! lang yang globe.. buwisit kayo! kaya much better pa ang Sun Cellular sa inyo e! Hari ng Unlimited! nasayang ung 599 ko, karamihan pa naman ng friends ko is PLDT.. >.<

to jonas: binayran mo ba lahat ung sa first billing mo? ang laki din kasi nung binayaran ko sa first billing ko e! naiinis talaga ko, swear!!!

Ang nangyari sa akin, nacharge ako ng pro-rated for the service, pero included yung initial landline. Dapat 250 pesos ang add-on for the call-all. That means ang monthly is only 850 pesos (bundled). Since yung initial ko ay 21 days lang (from activation ng call-all SIM until cut-off date), dapat babayaran ko is 21/30 ng 250 pesos. Pero ang chinarge sa akin ay 21/30 ng 850 pesos. (Hindi nila dapat singilin yung 600 pesos for the initial wired landline dahil bayad na yun at the start of the month. Yung MSF, you pay at the start. Ang dapat nila singilin is kung ilang days mo nagamit yung call-all SIM and add that to the 600 for the wired landline.)

In effect, mali yung pinro-rate nila na charge! Eh kung hindi ka mag-complain, eh di extra kita na nila yun. It appears to be a system error, so dapat alam na nila and gawan na ng automatic reversal ng charge. Pero it seems ang gusto nila is tatawag ka para ma-reverse yung maling charge.

Statement date ko na nagreflect ng first charge is November 20, 2009.

Ingat din kayo. Check ninyo yung first bill ninyo na nag-reflect ng call-all service.

please see copy of my email to the cust serv department of pldt… pati supervisor ng hotline walang kwenta!!! wala man lang naitulong sakin!!! ang bobobo ng mga CSR nila sa hotline!!! If I’m not mistaken sa ventus ung mga un!!! badtrip talaga! napakalaking hassle!!! if this issue won’t be resolved asap better for me to find another good wireless landline provider!!! bullsh*t!!!!

customercare@pldt.com

pldt complaint

1/19/2010

Hi, I would like to seek demand to register my account to plan P399.00. Or you may return the P300.00 eload deducted

from my account yeaterday. I tried to call the hotline yesterday and talked to a supervisor (Lisa Dela Roca) and she

told me that all they can do is to return eload not more than P100.00. I am very frustrated with PLDTs service right

now. I’ve trusted the CSR whom I talked to the last time (she’s the only lady csr i’ve talked to for the past 2

months). I called the hotline then to inquire on how to reload plan 399 and that CSR gave me wrong information. She

told me to reload my account on 1/18/2010 and register to plan 399 by simply editing the amount from 300 to 399. I

was frustrated yesterday and untill now because the plan that was registered to my account was plan 300 which is not

applicable for me and I won’t accept the fact Lisa told me that your technical team won’t be able to update my plan

from 300 to 399.

Please have a higher officer call me back as soon as possible. I am not using any single minute yet on this plan!

The female CSR caused so much trouble to me yesterday due to the misinformation she gave me! Again, I am very

frustrated right now. If PLDT won’t give me the right action plan for this, expect that this would be the very last

time I’ll reload using this sim and make sure to spread to all my friends and blog how poor PLDT service is!!!!

Do some action!!!! I trust PLDT so much!!! Don’t let a good customer hate you’re company just because of a dumb

female CSR!!!

I am currently working in a customer service industry for more than 5 years and I know all my rights as a customer!

Please put a RUSH on this demand to avoid anymore misunderstandings with me!!! I have so many important calls that

need to be done yesterday but due to your poor service! I was not able to complete all those tasks!!!!

Ma. Theresa Lemetares
Senior Business Processing Specialist
Integra Business Processing Solutions Inc
09276027451
(02)9231394

LESSON: It is always a good practice to buy any products when it is already in the market for about 6 months to 1 year and when you found out that it is ok (in reviews). When it is already tested and the bugs are fixed.

Am seriously thinking of cutting my PLDT landline bec of this kaya lang paano yung helpers namin sa bahay? Kumuha na lang kaya ako ng SUN para sa kanila.

Do they just delete my requests when I put down the phone? Or ayaw na nila mamigay ng number? Bakit may mga booth pa sa malls?! Grrrrr!!!!

Mali yung information na binigay sa iyo ng kausap mong CSR.

Visit this website and take note of the final FAQ item: http://www.pldt.com.ph/products/consumers/landline/Pages/Call%20All.aspx

Question: What if I subcribed to PLP 2nd line prior to promo period of Call All (before May 24)?
Answer: If you subscribed to a PLP 2nd Line prior to May 24, your subscription will automatically be adjusted so you can enjoy the bundle rate of P850/month plus unlimited free calls to your home zone from anywhere in the country.

Ibig sabihin, explicit mismo sa kanilang FAQ nakasaad na kung kumuha ka three months before ilabas yang promo na yan, makakasama yung account mo sa bagong promo nila.

So mali yung sinabi ng CSR na hindi ka pwede. Tumawag ka ulit sa hotline nila at mag-demand ka na kailangan nilang ayusin at isama ang account mo sa Call All. Pag hindi pumayag, ipakita mo yung website sa kanila Bigay mo yung website nila mismo at pabasa mo sa kanila.

Ang pangit naman ng serbisyo nila! Bakit hindi nila alam yan eh yung information mismo about migration of PLP prior to the promo period ay sa kanila galing.

One week system enhancement? 24 to 48 hours…my ass!

2 days more and ill cancel my call all service Globe duo na lang ako. Buwisit!

When I received my billing statement today, found out that my calls to their call-all sim were being charged 89centavos per minute.

I immediately called PLDT about this and the PLDT service representative told me that this is caused by saving the phone numbers on my mobile phone with the area code included, (045)xxx-xxxx instead of just xxx-xxxx. She told me the system is treating the calls as long distance calls.

I told her that if that’s the case, my calls should have failed since my ndd was not activated on that sim. Moreover, calling fixed landline numbers in the area (with the area code similarly saved) were not being charged.

She just said to email my complaint to their business center. But I emailed this blog first to warn everyone… remove those area codes to avoid unnecessary expense.

Then, dinala ko yung Call All sim sa Coron, Palawan. 5 days kami dun ng husband ko.. Kahit nasa gitna kami nasa isang isla or kahit nasa gitna ng dagat, lahat ng friends namin from manila eh nakakatawag. No charges on their side. Parang local calls lang. Nakakatawag din kami sa kahit anong landline, Globe or Bayantel sa metro manila.

Sobrang tipid at pedeng mag-telebabad up to 10mins. Ok lang na mag-drop ang call, tawag na lang ulit. pero super sulit talaga.

Nung nasa manila na kami, instead na tawagan ako sa Smart sim ko, tinatawagan na lang ako sa Call SIM ko kapag wala ako sa bahay.

Sobrang nice nito. Superb.. Sulit ito dun sa mga taong wala lagi sa bahay at sa mga taong di makontak dahil wala ng cellphone load ang mga tao sa bahay nila…

Yung pag activate ng call all will also depend on your current balance. If may balance ka pa, it will take awhile for them to activate your sim. Ang mali lang nila, di nila agad sasabihin sayo na ganun. They will allow you to apply w/out telling you na may balance ka pa pala kaya di pa nila ia-activate. So whatever happens, you’re bound to pay and be locked up for 2 yrs. Although they said na kung wala ka pang number hindi ka pa daw masisingil ng P250/mo.

And one more thing, I checked with CS kasi since i began using this service, i kept dialing number +02. I wasn’t informed kasi i thought ganun. I asked the CS and they said I might get billed with all my +02 calls. Grabe, nataranta ako. Pero “BAKA” lang naman daw…i asked if they can check…downtime daw kasi smart and pldt are merging datas. ang weird lang kung may charge kasi 02 din naman ang tinatawagan ko. Can anyone pls confirm kung possible ba ito?

Thanks.

Pero ok din naman, kasi kung manakaw sya di pwedeng gamitin pantawag sa celfone.

1. Yung 60 text ba na free, applicable lang ba siya sa Smart or kahit anong network, pwede ka mag-send basta within the free 60 text. Nakakatanggap naman kahit anong mobile number galing sa kahit anong network. But the thing is, hindi ko alam kung yung 60 free text is applicable lang sa Smart. Kapag Globe, Sun etc na, may 1 peso per send.

2. Yung 60 free text din ba na yun eh every month? Or Pag naubos na yung 60 free text eh wala ka nang free text sa buong buhay mo?

3. Yun bang free local calls, applicable lang sa PLDT landline? Or free din siya kahit anong landline gaya ng Bayantel, Globelines, Digitel, etc?

Sa mga sasagot, salamat in advance.