Comments on: PLDT rebrands Residential DSL Packages

By: Franco

Franco — Tue, 24 Jan 2012 08:08:30 +0000

Hi Guys,

I am really pissed with PLDT’s service. It’s been 3 weeks already and wala pa ring naiinstall na landline sa amin. They kept on promising na 2 to 3 days lang maiinstall na line namin, and until now, wala pa rin. Ganito na ba talaga service ng PLDT ngayon?

Franco

By: Rommel

Rommel — Mon, 09 Jan 2012 14:34:13 +0000

Dear PLDT,

Palitan nyo na ang pangalan ng company nyo! Tanggalin nyo na ang P sa acronym nyo! hinihiya nyo ang Philippines!!

By: Warren

Warren — Sun, 29 Aug 2010 00:28:01 +0000

PLDT Landline Plus
Internet @ Home Wireless

I can’t keep connection for more the 3-4 hours in a 24 hour day!
“WHAT A JOKE” at Php990 a month!!!!!!!

Dropout, Dropouts, Dropouts.

PLDT should not offer customers this service if they PLDT are not able to supply the required bandwidth.

Anyone else in this same sinking boat?

Disgruntled Long Time PLDT customer

Warren

By: joel

joel — Thu, 22 Jul 2010 01:35:57 +0000

Dear PLDT mydsl,
Kailan mo kaya kami bigyan ng tamang serbisyo, dahil pagkatapos ng bagyong basyang wala na kaming connection ng internet, ang masama pati landline nadamay..binigyan nyo nga kami ng 173, sadyang ayaw naman atang magtrabaho ang mga tao dito…laging recorded voice lang ang aming naririnig…heto nanaman at may billing na dumating..masarap ba sa kalooban nyong kami’y singilin sa serbisyong hindi naman namin napakinabangan…wag naman…maawa naman kau sa inyong customer..wag naman nyong lituin ang kamalayan ng pinoy sa klase ng serbisyong hatid ng inyong pamunuan…sana naman dumami pa ang aking kasamahan na kondenahin ang ganitong serbisyo ng pldt..lalo na ang walang kwentang numerong 173 para sa service and repair….hoy gumising kayo!!!!!!!!!!!!!

By: PLDTSUBSCRIBER

PLDTSUBSCRIBER — Tue, 08 Jun 2010 07:59:40 +0000

PLDT mabilis magkabit sa mga unang customer, pero after sales service walang kwenta…. Pati smartbro nila, connected lang pero di makapagsurf. Binabawasan lang load mo. Pati speed hindi consistent.
I suggest na just get other dsl companies para walang hassle.

By: edith

edith — Mon, 03 May 2010 12:50:06 +0000

My sis is using Bayantel so far no probs & netline speed is good…(Caloocan Behind City Hall)..hmm..yes might the Bayantel landline sometimes annoying….then after oks naman dn…

By: edith

edith — Mon, 03 May 2010 12:38:33 +0000

hindi na kc ata ma-accommodate un dami ng applicant or users cge pa rin ang pasok ng PLDT…then mahina naman un lines spcly pagmalayo ka sa tel.company…or else walang mga naka stand na antenna…WIFI nga super pangit sa chatting..kala mo robot ang kausap mo..mahina dw ang signal…ewan sa pinas super bagal pa rin…spcly magkabit ka ng extra pc naku walana..dna gagana ang net nyo…hope magawan nila ng mas powerful at ng masiyahan ang consumer or users….

By: JAMES

JAMES — Mon, 03 May 2010 12:15:12 +0000

@richard javier yes SOP naman talaga lahat ganun ginagawa ng mga customer service >_> ang problem sa PLDT yung mga technicians na pinadala nyo kungdi BOBO walang ALAM – BOTH lalo na kapag d na nila magawa – 1 nag payo sakin sir kung d nakayo satisfied nasainyo na kung tutuluy nyo pa d naman namin pinipilit service nmin sainyo.. 2. KUNWARI d ako naririnig tumawag sa phone namin kilala ko sa muka yung pag nakita ko i rereport ko yun sa PLDT or SA dTI

By: richard javier

richard javier — Fri, 06 Nov 2009 05:06:20 +0000

ojt q sa pldt and na assign q sa customer service..share q lng ah..endi q agree dun sa cnasabi na wlng pakialam sa customer actually kme pa nga tmtwag sa customer kung ok na ung internet connection nla ang if ever mey aberya nga the management do their duty..1st tinitest nla mismo dun sa pldt kung bket walng net sa customer..then after nun pinapapunta ung mga technicians nla if ever sa nsa modem o nsa cble na ung cra..

By: ian manaligod

ian manaligod — Wed, 12 Aug 2009 14:12:22 +0000

well kung ako sa inyo guyz better try yung

bagong nauusong internet connection

comclark

900 a month lang

internet connection

plus free telephone and cable

tapos wla pang aberya

just sharing lang kesa

sa pldt bagal ng service

tapos wla pang pakialam sa customers nila

tagal ng action

kakadismaya

By: edith

edith — Wed, 29 Jul 2009 15:29:16 +0000

Me & my sis planning 2open internet cafe next yr might january or feb..So im searching about PLDT’s net connection & really shocked to those message “GRABE” pala..Ganyan ba talaga ang PLDT??
I dont know & not sure which tel.company i choose na kc im worried about..if in case magstop ang netline mag-back-out un mga custumer dba??at super tagal din palang mag fix un staff ng PLDT??mamamatay ang negosyo yan..Actually im presently residing here in japan since 1989..married to a japanese kaya naman wala alam masyado about telcom sa pinas..d2 sa amin wlang ganyang probs…50~100 speed ng lines..at walang probs na nagstop etc..if ever meron man..super bilis cla sa maintenance..pro-active ikanga..

others saying ok dw ang BAYANTEL..but others sabi naman mabagal din??which is true ba talaga??nakakalito naman..long hrs na ako search..pls let me know naman..& tanx in advance po

By: miguel_sanmiguel

miguel_sanmiguel — Thu, 23 Apr 2009 08:31:19 +0000

Kung meron lang paligsahan sa bagal ng action ng customer service o kaya concern mo panalo na dyan ang PLDT.

Sa ngayong tinututukan ko ang request for upgrade ng subscription ko sa PLDT DSL, 9 days na wala pa rin nangyayari, ang sabi kasi sa amin sa business center dito sa may Las Pinas 2 days lang daw ok na ang request kasi simple upgrade lang naman.

16 times na ang follow up ko sa 171, two times a day na rin ang follow up ko sa PLDT business center personaly , ang palaging sinasabi on process pero ok na maghintay na lang daw, di raw sila pwedeng magcomit kung kailan basta wait at pakiramdaman kung bumilis .

Next week three times a day na rin ako pupunta sa business office at three times na rin akong mag follow-up sa 171.

May kasabihan “Pag may tiyaga may nilaga” kaya lang baka sa sobrang tiyaga ko yung “nilaga masunog na”

By: Whaaat???

Whaaat??? — Wed, 07 Jan 2009 12:04:10 +0000

PLDT user ako and e2 yung summary ko
(based on my neighbors statements)

PLDT = S*#% SERVICE!!!! AND FREAK N’ SLOWW!!!

Bayantel = Slow??? (not sure, based on some comments,but definitely better than crappy service!!)

Globe = Ok lang daw but mabagal daw.

Smart = Fast, PERO pag may problem, malala.

TOP 2:
Smart
Bayantel

LUI mag Bayantel or Smart BRO ka nalang they’re better

Hindi ka pa lugi!

By: Lui

Lui — Fri, 12 Sep 2008 03:08:12 +0000

I’m looking for an internet provider, and I’m thingking of PLDT dsl bundle P999, but with what I’ve read I’m thingking now if is it worth to have that service? Pls advice.

By: catcher

catcher — Mon, 08 Sep 2008 13:22:07 +0000

I am using my experience (P999)and I’m so goddam fed up with the slow connection. Ganun ba talaga ang plan na yun, it will take us almost an hour just to watch a 10-minute video from youtube? No exaggeration po, almost an hour sya, usually iniiwan ko na muna pc ko para lang makapagdl. Update lang ng anti-virus 25 mins na.

We have a laptop and 2 pcs, all of them have good RAM kaya di pd na pc ang problem. We don’t use the connection simultaneously, isa-isa lang sa bagal nga kaseh.
Kakainis! Have any of you guys experienced the same?

By: jumel

jumel — Sat, 30 Aug 2008 11:35:59 +0000

im residing at caloocan city
gusto ko sana yung bayan dsl since marami na nga yung may gusto sa pldt dsl (sarcastic, hehehe)
kaso, hindi yata sakop ng area namin yung services ng bayan dsl

ano pa bang ibang high speed (kung meron man) internet services ang pwede?

thanks in advance!

By: mace

mace — Sun, 20 Jul 2008 03:07:17 +0000

I am using smartbro for almost 4months now. and the first few two months is really very well.Yet, when June 16 comes with a very bad storm my connection to be limited and most of the time no connection. Everyday, since June 20, 2008 I always call the customer service and mail my problems but until now I wasn’t able to get the results Ive been waiting. And I am really so damm fuck up! wHAT KIND OF SERVICES IS THIS???

And to be honest I only try this kind of Brand of connection since my friends used it but all of us I also encourage to change to other network for better connection.

By: DrexlerJohn

DrexlerJohn — Wed, 16 Jul 2008 09:55:31 +0000

I’am very unhappy and became indignant with the service of PLDT DSL specially their so called “Costumer Support” or “Technical Support system”.. Its like a nightmare sitting in front of your damn PC for 1 hour or worse just to get the so called “internet connection”…This damn piece of sonna fucking shit is not the first time. Knock-off the worries and transfer to other good service provider.

By: wes

wes — Tue, 03 Jun 2008 04:44:57 +0000

I am wondering why the price of dsl in our country so expensive, other countries like singapore giving a free connection.
in fact you can subscribe for wireless conn at 1mbps for the price of $G of 25.00(Php 750.00.

By: ayla amelia

ayla amelia — Fri, 30 May 2008 03:57:18 +0000

I must have been too patient. I have experienced intermittent connection with PLDT MyDsl since January 30 of this year. So, it’s been 4 months of kiss and make up with my PLDT subscription.

I am on their lowest plan, paying P1,800+ with the phone line. I can’t count the number of times I have reported this incident with their ever-inefficient customer service and tech support, ’til now, its perennially intermittent.

It’s likewise true that they don’t keep records of the date/time of your call. The *uc*ing CS will even ask you when you reported the incident! Que horror!!! You’ll just be reminded of how stupid on your part of not jotting down the date and time of your conplaint.

One more hoolabaloo is their claim that somebody already went to the house to check on it but apparently, no one answered the door so they just returned back to the office. Whutt da???

Also, one claim is that when they called up the house asking for the dsl connection if its already running smoothly, somebody in the name of (*****) who’s apparently referring to my mother/subscriber, already confirmed its successful repair. How could
that be?? She’s out of town!!! ITS A F*CKI*G JOKE!!!

This is the kind of PLDT service would-be subscribers will most probably experience.

I already signed up for the bayantel dsl. Im just thrilled to have a better service and a money-back guarantee to top that. My sister said that the CS of bayantel even takes time to call you to follow up on its after-service repair.

Hope my switch to another provider will be for the better. So far, i’ve been reading good reviews for bayantel, hope they’ll continue to live up with it.

By: george enigma

george enigma — Fri, 07 Mar 2008 13:51:36 +0000

anak ng puta !!! parehong pareho tayo ng nai-experience
sa PLDT I only feel worse, kasi tong mga talentadong
tech support ng pldt inuuto pa ako pag nagpapaliwanag sila, hindi na Management and sinisisi ko dito o PLDT man
kasi all they need is my dues every month, pero tong mga anak ng putang technical nila di ko alm kung alam nila trabaho nila o pinababayaan lang, pare-pareho tayong may trabahong inaalagaan pag sira trabaho gutom mga
dependents mo, wala ba kayong pinapakain mga putang ina nyo dyan sa pldt tech support!!! hwuhhh! baka manigas ako sa kapestehan sa inyo tang ina nyo
•
hum hah hum hah hum hah… mala darth vader na breath na to

By: bazph

bazph — Sat, 16 Feb 2008 12:01:38 +0000

you can also use

http://www.speedtest.net

im a bayandsl subscriber. so far im still contented w/ their service. =)

By: hothea

hothea — Thu, 14 Feb 2008 20:58:53 +0000

Try check speed http://www.2wire.com

By: patrick

patrick — Thu, 14 Feb 2008 08:59:42 +0000

pareho tau old subscriber ng plan 1995…grabe pag meh dinadownload ako ang bagal 7kbps…saan mganda i check ung speed…ang bgal kc sa pldtplay eh…tagal mabuksan!

By: berto

berto — Fri, 01 Feb 2008 17:30:34 +0000

stupid PLDT, i was a subscriber since 2005 and nag inquire ako bakit di tumataas yung bandwidth ko ang sagot sakin ng CSR eh dahil daw sa mga new subscribers lang daw ma a apply yon so ako 1995 ang binabayaran ko pero 512KBPS parin speed ko dahil old subscriber daw ako hahaha stupid PLDT

By: Jouie

Jouie — Sat, 19 Jan 2008 05:55:28 +0000

It’s now 2008, and the bayantel/sky DSL keeps on improving. Ooppss,, I mean,,,backward.*LOL*. I am getting almost 86KBPS when I perform a speedtest,,,very high for a dialup!but you’ll detonate a nuclear bomb if you’re a DSL subscriber. Ehem,.I got 768KBPS package P1199 a poor customer I am. Does this mean I have no right to complain? {A residential}(DOES THIS MEAN I HAVE NO RIGHT TO COMPLAIN?) I’m not that techie person still I feel there’s something wrong with my highspeed connection…I can’t access my favorite websites. Ooppss,,,it’s still connected,,,’what’s happening?’ There’s another one,,,the 500MB file I am downloading,,,where’s that now?Oh cool,,,a while ago,,,my connection was still connected, now woho it’s redialing. Now,,,I’m going to call 4112000 and a very beautiful voice will answer,”hello sir?”"What’s your order?”

By: gravewolf

gravewolf — Tue, 02 Oct 2007 10:22:17 +0000

PLDT’s customer service is without any question is full of B.S. and im being really nice when im saying this.In the name of all that is holy, people should avoid getting their dsl service if you ever want to get your hard earned money’s worth. Im now browsing for other dsl services since ive been a subscriber for 2 years and now i am able to leave this joke of a dsl service. I have been very unhappy with PLDT and i hope that in time they crash and burn for not being able to fulfiil their promise to its consumers the service that we hard working people are paying for. Please do not avail of PLDT’s dsl service if you wanna go to surfing heaven. Its so hard to believe the fact that this is this countries LEADING telecommunications company…..and it is giving the crappiest service available known to man. I hope someone from PLDT reads this message and know that many people are praying for their complete and utter downfall for what they are doing…………

By: anonym00se

anonym00se — Fri, 25 May 2007 05:45:04 +0000

PLDT DSL SUCKS BIG TIME!!!

i got the Php 999/month plan and i’m only glocking at 60Kbps! OMFG! big f’kin rip off!!!

By: gg

gg — Mon, 21 May 2007 06:07:01 +0000

the thing that i’ve noticed in the Philippines is the fact that when it boils down to BROADBAND etc…we’re seriously still in the dark. yeah, i agree with what a user said about paying the same amount some people pay for t3 but still not getting what we paid for. NAKAKAHIYA!!!!!!

when my relatives came home from the states last year and surfed the internet using my computer, i was already in PLDt’s 999 plan. but they were dissappointed to see that the connection SUCKS!!!! they said they were subscribers of t3, and they told me that their connection is 10 – 20 times faster than these pieces of crap.

i’m willing to try globelines broadband, but the annoying thing is, here in my hometown (zamboanga), we don’t have globelines here!!!!! grrrrrrrrrrrrr…….

By: quezacolt

quezacolt — Thu, 17 May 2007 01:25:11 +0000

kulang pa,

PLDT DSL XTRA VALUE 888, 88kbps upto 188kbps

hehe