Comments on: Sun Cellular caps 2Mbps 3G to 650Kbps

By: glenski

glenski — Wed, 16 Mar 2011 15:05:05 +0000

ako din , ayw nila tanggalin sa bundle yung broadband.. payag sila na i convert sa 799 easy broadband para matanggal na sa bundle but i have to pay yung mga 150 since the day that they activated the sbw and they want me to pay the modem fee again..

By: raqq

raqq — Mon, 14 Mar 2011 00:45:31 +0000

You hit the nail on the head dude…I’m also a heavy downloader of movies in the net. It’s only lamenting na parang tau ang pinpointed na culprit sa ginagawang bandwith capping ng Sun. For all we know sumunod lang sa agos ang sun sa International ISPs.
I’m not complaining sa ginagawang capping ng Sun, I can live with it. We can’t have all the cakes and eat it too..

By: sulking

sulking — Mon, 17 Jan 2011 12:01:03 +0000

sun sbw is capped using sandvine. google it up.

By: Marc

Marc — Fri, 14 Jan 2011 08:52:45 +0000

I’m taking this opportunity to vent a bit. I subscribed to Sun Cellular Postpaid Broadband since the store agent gave an assurance that it will give me a fast and reliable internet connection in Muntinlupa. Unang araw na ginamit ko ang product, hnd umaabot ng 100kbps ang signal. Tumawag ako sa customer service, they said magsusubmit sila ng ticket to resolve my issue. They promised na within 24 hours magbibigay cla ng feedback. Naghintay ako pero wala. The next day tumawag ako, on the process pa daw ang concern ko. I asked for a supervisor, the agent transferred me to Miss Alphie, Officer in charge daw sa floor. Sabi nya, ifoforward daw nya ulit ang concern ko and she promised to give me a call back within the day. Guess what? Wala akong nareceive na tawag. Third day, tumawag ako ulit sa kanila, tinanong ko ang agent na nakasagot kung bakit walang callback si Miss Alphie after nyang mag promise. Sabi sakin ng agent after 10 minutes siguro sa call na yun, nakausap daw nya si Miss Alphie at sinabi daw ni Miss Alphie na tumawag sya sa number ko, babae daw ang nakasagot at naliligo ako. E wala naman. Ginawa pa akong sinungaling. I asked to be transferred to Miss Alphie, nung kausap ko na sya, sabi nya ibang customer daw pala yun na tulad lang sa name ko. I then asked for a supervisor, sabi ni Miss Alphie engaged pa daw sa call ang supervisor pero tatawagan daw ako within the day ni Jay Dulap, supervisor nila. Same thing happened; I did not receive a call back from the supervisor. The next day, tumawag ako ulit. Nakausap ko ang isa pang supervisor, sa araw din nay un, I received a callback from a manager. Sabi nya, makakareceive daw ako ng call the next day from a technician for troubleshooting. WALA NA NAMAN AKONG NARECEIVE NA CALL. Fifth day na ngayon at wala pa ring resolution sa concern ko. Ngayon may kausap akong CS agent, 1hr and 33 minutes na kame sa call habang sinusulat ko to dahil hnd pa rin daw available ang supervisor nya.They keep on saying na naforward na ang concern ko sa proper department at maghintay lang daw ako ng callback within the day. Sino pang maniniwala????? In my opinion, Sun Cellular has a very poor customer service. What a shame.

By: Bandwidth caps explained, NTC endorsed | RockPinoy Blog Site - Because Pinoys Rock - Rockpinoy Bands and Artist - Featured - Life Style - Music - News - Sports - Tech and Gadgets - Travels - Tutorials - What’s New

Fri, 31 Dec 2010 03:40:31 +0000

[...] Sun Cellular caps 2Mbps 3G to 650Kbps Several readers sent in reports that Sun Cellular is allegedly… [...]

By: Broadband Internet: Limited « Right on the Marc!

Broadband Internet: Limited « Right on the Marc! — Tue, 28 Dec 2010 13:21:13 +0000

[...] It turned out I wasn’t the only one noticing it. For instance, Sun users have been reporting internet capping at 650kbps (although not yet official). Globe’s SuperSurf (postpaid internet) service is recently capped [...]

By: pepeduki

pepeduki — Wed, 18 Aug 2010 15:27:38 +0000

@fire
Sun Broadband Wireless, yung Plan sa Cellphone ang requirement para maka-apply, then add P649 on top of it.
Truth is, naka-cap talaga kapag araw ang torrent, which for me is tama lang, 30kbps ang dl speed max, kasi nga marami gumagamit. Kung hndi nila gagawin yun, patay tayong lahat ng SBW users. Ano bang internet activity ang malakas sa bandwidth? Video streaming lang naman tska direct downloading. Regular surfing and internet games eh mababa lang naman kumain ng bandwidth. Yung mga mahihilig manood sa Youtube dyan, na pati mga telenovela, US series, mga pelikula, anime, ah pinapatos gamit ang internet, kayo ang mahiya…

By: fire

fire — Sun, 01 Aug 2010 23:16:33 +0000

@pepeduki
which wireless are you using?

By: pepeduki

pepeduki — Thu, 08 Jul 2010 08:35:03 +0000

For this month of July, I already downloaded 10 movies, about 7Gb of data sa torrents. Its the people like me who are the reason why Sun is capping their speeds now. Sorry guys. But only to those na surfing lang ang gamit sa SBW. For all I know, most of you are using torrents and watching videos ALL THE TIME.

By: adam

adam — Mon, 28 Jun 2010 15:45:03 +0000

Do you know about this advertisement of Sun. I recently saw this advertisement on the newspaper. Sun Cellular’s Digihome

By: rnb diva

rnb diva — Sat, 29 May 2010 02:18:52 +0000

as for my experience, my first month is so disappointing i don’t get the 2 mbps only 10kbps and sometimes it turns to ZERO as in no signal, i applied last Feb. 2010 for easy broadband, hinanapan ko lang ng magandang pwesto yung pc ko, and then now okay na yung connection, sometimes i get 1 mbps na when off-peak, and like bungee-jump says sometimes it stops, gawin lang ang disconnect-connect and then it will be back to normal.
nabadtrip lang ako the last time na nadelayed yung pag settle ko ng payment kasi ang bilis nilang pinutol yung connection ko, and then after ko magbayad ang tagal naman nilang ibalik..

advisable to get the SWB easy broadband because it is only 3 months lock in period,and after 3 months if you are satisfied you can continue the subscription and if your not you can cut with out even pay the termination fee

By: BungeeJump

BungeeJump — Wed, 03 Mar 2010 02:42:30 +0000

been using it for 5 months already. Still good. The speed hovering around 650kbps but I was able to have faster speed during off peak. The signal is so so. Sometimes it stops out of the blue, I have to do a disconnect-connect and then everything back to normal.

I hope the speed could be even faster but right now all the streaming consider smooth. It lags once in awhile though but more on the tolerable side.

I guess, the performance highly depends on the subscription base of the area and signal strength. Before I get the pack, the sun people will check my address and see if it is covered by their signal. My suggestion is do take a look at the distance between your house and the transmitter. if it is very near the transmitter then go for it. but if your house is near the edge of the coverage. They might still accept your application but you better reconsider.

By: chummylicious

chummylicious — Tue, 02 Mar 2010 12:39:39 +0000

Mid-January, I purchased my SWB kit, it was a nice decision to go on prepaid first.The signal was really nice and stable and yes I was aware of the fine prints that they had on their kit.

First 2 weeks, they were offering the 1-day unlimited internet just for 50Php. I was really happy and was starting to abuse the speed. I was able to download files that were as heavy as 2GB for only a couple of hours. I downloaded around a dozen.

End of February, still using their 1-day unlimited internet, I noticed a big difference in the speed. Their internet key comes with a software that has a speed viewer so you get to monitor the speed of your connection. What used to be 2mbps drastically dropped to 50 kbps.

I don’t consider myself a victim because I was aware. I think they finally decided to cap my data usage.

By: iztik21

iztik21 — Tue, 23 Feb 2010 11:26:59 +0000

sa mga gusto pang magpakabit ng SUN Wireless Brokenband…

basa basa muna kayo dito..

http://www.tipidpc.com/viewtopic.php?tid=148559

thanks! ^___^

By: jesa

jesa — Fri, 19 Feb 2010 12:52:31 +0000

nag subscribe ako sa sbw, nung una sobrang bagal, talagang almost everyday ako tumatawag sa sun para pagalitan mga csr, ng ginawa ko nilipat ko ng pwesto yung pc ko, sa ngayon mabagal pa din pero at least hindi na nag ze-zero bytes, nung una talaga 0 as in ZERO! nag sisisi din ako, imaging kung 2mbps mabilis na yon kung tutuusin! yun pala 20 kbps, na try ko ding mag ol pag pick, okay naman minsan, tyempuhan, tapos pag 6 am ng umaga mabilis naman umaabot ng 200-300 kbps, pero yung sinasabi nilang 2mbps parang malabo yon, kahit kailan hindi ko nagawang mag download, manood ng you tube tapos ayaw mag buks ng farmville ko! sa sobrang bagal ng connection.. taguig area pala ako..

By: josh

josh — Sat, 06 Feb 2010 01:40:29 +0000

gud day,nagsisi talaga ako kung bkit nagsubscribe ako s sun broadband,1 week pa lang me nagagamit wala na ang signal sayang p ung load ko, masama pa ang hirap kumontak sa customer service hay….,sana naman gumawa nman kau ng aksyon,f ala p aksyon dis week mpi2litan ak imbstgador tong problema pra aware lhat ang mga gusto mgka internet,pki check po mga n22log n mga tga sun sayang ung mga pera nmin,

mandaluyong clubs,..

By: angelo

angelo — Tue, 12 Jan 2010 17:39:06 +0000

napapasukan ba ng virus ang SWB USB? kasi pag sinasalang ko ang usb tapos nag hu hung ang pc ko then auto shutdown na sya … ilang ulit ko na reformat ang pc ko pero ganun pa rin … nag pa try ako sa cust service ng sun pero ok naman sya … meron po bang ganito din and prob? please share … bukas papatingin ko sa tech

paki email naman ako pag may same issue kayo or may idea kayo about my concern thnx tore_te@yahoo.com

By: mrniceone

mrniceone — Tue, 05 Jan 2010 04:55:13 +0000

bkit sa una lng maganda ung ung SWB? kasi 4wiks ko plang nagamit madalas ang bagal mag download ng files 2 digit lng, madalas pa nga nag zzero. hmmp!!! lagi ba my maintenance ang sun>>?? first day na gamit ko ok lng kasi mabilis.. habang tumatagal bumababa ang speed…// ano po b ang problema?

By: Anonymouse

Anonymouse — Thu, 31 Dec 2009 20:44:29 +0000

Being a former Digihell Dsl subscriber, hindi na ako nasilaw sa up to 2mbps offer ng Sun. Kasi naman na experience ko na yung Dsl offer nila personally. Back in the Digitel Dsl days impossible mag youtube or pede naman basta iwanan mo muna ng 40mins yung 5min video. Sa torrent, crap din; Ang hindi lang crap is opening a yahoo page which isn’t even 1mb in size. At least sa Globe Clearly stated sa Terms and Policy na may DL/UL capping talaga sila. Hurray for the absence of net neutrality. More power to Sun/Digitel

By: Oliver

Oliver — Sun, 29 Nov 2009 03:55:05 +0000

… and sana din nabasa ko muna tong post na before ako nagsubscribe sa Sun

By: Oliver

Oliver — Sun, 29 Nov 2009 03:18:57 +0000

I just subscribed to Sun Plan 1399 2 days ago and never ako lumagpas sa 1mbps. Galing ako sa GPRS signal ng Smart Bro na consistently aorund 600-800kbps. Tanggap ko na na hindi sya aabot sa 1mbps.
So nong nakita ko yung ad ng Sun na 3G Signal and UP TO 3MBPS. I decided to subscribe. Tinanong ko din kung ano difference ng Plan 799 sa Plan 1399, sabi nila is yung speed.
So I opted to subscribe to Plan 1399. I did not mind paying ng mas mahal kasi I THOUGHT at least man lang mas mabili kami sa Plan 799. To my surprise, di pa ko lumagpas ng 1mbps. Now I will be paying P1399 for the next 2 years na ganito ang connection??? Nababasa ko pa sa mga comments na nagcacap sila ng connection.
WAAAAAH!!!!! Sobrang nagsisisi ako. Di ko pa nadidisconnect ang SmartBro ko so I get to compare. Sobrang mali ang decision ko. Nagbayad pa ko ng 1 month advance and 2500 sa router.

Ano na status nong complaint against them?

By: Dex

Dex — Fri, 27 Nov 2009 17:46:07 +0000

Sun scheduled capping is 6AM to around 12midnight. during this time 256kbps nakacap yung connection.

around 12 midnight it will go up slightly pero depende pa din. minsan it will stay at 256kbps.

at around 1am aangat na yan maybe up to 1mbps. tapos pag dating ng 2AM uncapped na up to 6AM.

Mapapansin mo pag dating ng 6AM yung connection monitoring ng dashboard mo biglang bagsak hahaha. di nila pwede sabihing congestion. ano ba yun biglang nagoonline lahat ng tao sabay sabay ng 6AM hahaha

By: mark

mark — Sun, 15 Nov 2009 09:07:16 +0000

Mr. Abe, any update po sa article na ito? Did SBW send you their reply? Im a new SBW Easy Broadband subscriber just yesterday and I believe my speed is capped only up to 250kbps. Their diagnostic tool even shows that.

Any class suit filed against SBW? Where are our consumer protection alliance group now? Is DTI looking on this?

Either they -SBW- stop accepting news subscribers or upgrade their facilities to accommodate new users…
grrrrr…

By: Jessie

Jessie — Sun, 15 Nov 2009 07:41:55 +0000

Hi there all,

I’ve been using SBW for 1 1/2 weeks and the signal here is so unstable… BTW, i’m in cavite and despite of the assurance of SUN for fast speed in Metro manila area only I still decided to go for Sun.

The speed was so poor even if it’s in HSDPA connection (as indicsted by the thumbdrive’s light) but once I do download via Torrent or IDMan the speed could boost of upto 2.43Mbps but without DLs the speed is only between 300-0kbps… is this scenario still part of the capping???

One more thing i noticed is that my IP is used by another connection, meaning that I’m not the only one using my IP, I managed to knew it via http://www.speedtest.net‘s speed test summary… someone’s using my IP and the fastest speed my IP attained (accdg to speedtest.net) is 24Mbps i dont know where it is and a little amazed of that…

By: melchisholm22

melchisholm22 — Fri, 13 Nov 2009 16:21:13 +0000

The unsecured wifi of my neighbor is very much faster than my Sun Broadband. Lol!

By: esalva

esalva — Thu, 29 Oct 2009 04:09:35 +0000

as what they say, promises are meant to be broken. they’re merely all talk, promising that they would look into the problem but the truth it THEY DON’T!!!! Their SERVICE is a BIG CRAP!!! its really too bad that we got a postpaid plan, now we’re stuck. Speed is much, much, much worst than having a dial up.

By: chaos

chaos — Mon, 26 Oct 2009 11:03:42 +0000

sana hindi n ko nag SWB.. WTF sana binasa ko muna forum n to bago ko kumuha ng plan… tsktsk very lo download speed max is just 250 kbps…

By: Marjorie Dayag

Marjorie Dayag — Mon, 19 Oct 2009 06:42:32 +0000

Well all I can say is that they really have poor service in terms of everything prepaid or postpaid. I am really pissed off with their customer representative parang naghire lang sila ng kung sinu sino dyan na di man lang nila natrain kung paano makipagusap sa mga customers nila. I am still happy with my SMART and GLOBE plans knowing na nasa higher part ako ng Laguna Ok pa rin ang services sa 2 providers ko. To sun–> no chance that I will renew my postpaid plan sa kanila nakakadisappoint talaga. Rating 1/10 (buti nga di ko ginawang zero) since I still considered nakareceive ako ng call nung minsang gamit ko sya sa office na nasa center ng city na mismo pero choppy pa rin (really sucks).

By: pao

pao — Wed, 02 Sep 2009 15:08:48 +0000

I am a former subscriber of Sun Wireless Broadband and I can tell you that their service just plain sucked. S-U-C-K-E-D. it worked for me for about a month and a half, and then something went wrong and my upload speed became 0.0kbps while my download gradually slowed down until it’s worse than dial-up. they don’t know how to fix it, they don’t have an efficient system to keep track of technical visits.

to add insult to injury, they won’t reverse the fees for all the 52 days my internet service wouldn’t work. they said I’m only entitled to P200 reversal. P200 for 52 days? I don’t think so.

Now I’m not using the service, and they won’t let me terminate it because I won’t pay for the days that I wasn’t able to use the service properly. kaya dating lang ng dating ang bill, kahit di ko na ginagamit service nila, because of their refusal to reverse the fees, and my refusal to pay for service that DOESN’T WORK.

By: eowpo

eowpo — Tue, 01 Sep 2009 09:46:26 +0000

don’t expect an answer. they said the same “promise” to customers emailing them, and of course, pretended to have forgotten.