Comments on: SmartBro’s WiFly Promo with Airborne Access

By: kero

kero — Tue, 28 Apr 2009 09:31:02 +0000

My lockin period ended last Feb 2009 so i emailed customercare@smart.com.ph if i can avail a printastic promo and theyre reply was:

We would like to confirm that the Smart Bro Printastic Promo is currently being offered to new subscribers only. On the other hand, our Retention offers for those who have already finished their contract are as follows:

1. An instant gratification item (1 only)

a. A4Tech Wireless Mouse
b. 1 Free MSF (Monthly Service Fee) on the next bill

2. An option to purchase a 4GB thumb drive for P650 only

The said offer may be availed by visiting any Smart Wireless Center and signing up for a new 12-month contract.

It would be effective for smart to keep their customers from switching to the competitors if they retention packages are more enticing.

> Smart will only process rebates if you will call them for complaint
> Smart will only process rebates if you will email them for complaint
> Smart will only process rebates if there is a technical report at their end to match your complaint.
>I havent received my bill for March 2009 and its already April.

By: yellow_orange_roses

yellow_orange_roses — Thu, 26 Mar 2009 05:52:29 +0000

I don’t have problems with my smart bro connections. There was a time when i got text msgs that the server in my area was down due to some improvements and i was billed i think just half of 999.00. I never got my bills anymore i got it only once but i go to the mall to pay because i know when is my due date. I would love to get my bill though because i want to file it. I think when our computer has lots of cookies, cache and temporary internet files it slows it down . I only keep for 2 days history of web browsing only. Malapit lang kami sa cell site. God bless everyone

By: lio :)

lio :) — Mon, 02 Mar 2009 12:58:52 +0000

aah sir malayo po ba kayo sa cellsite ng smart??????

By: aaa

aaa — Mon, 23 Feb 2009 17:50:03 +0000

pinagcombo ang dalawang hari ng sablay. haay.

By: jigs

jigs — Sun, 18 Jan 2009 08:22:02 +0000

alam nyo? ang laki na ng nagagastos ko sa pesteng smartbro prepaid na yan… ang bagal sobraaaaa….
baka pede paki ayos naman service nyo, kahit sana prepaid ang line ko bigyan nyo naman ng pansin…. sa hirap ng buhay wag naman sanang bale walain kaming mga prepaid user … di ka man lang maka eccess sa YM voice… pati webcam laging unable to access anu ba yan?!!! lokohan? di biro ang 2,500 na pinambili ko ng kit… tapos yung 30 pesos na load minsan dahil sa bagal naubus na bago pa me makapag chat… maawa naman kayo… dito lang me sa marilao…

By: marlene santiago

marlene santiago — Thu, 20 Nov 2008 12:12:32 +0000

paki-ayos naman ang line ko pls. asap
thanks

By: asc

asc — Tue, 18 Nov 2008 23:19:54 +0000

the 1st few months the speed was 100.0 mbps now its only 10.0 mbps i reported it, they said its ok. we’ll im not good with speed of internet but i think my prob. and also when i tried using their quickfix 2.0 and diagnosed the connection it says somethings wrong with the antenna, reported it and and nobody came to check!!! i hope you guys do something.. your billing too is delayed….

By: cavars

cavars — Thu, 06 Nov 2008 14:55:38 +0000

wula 134kbs lng ung download and 81kbs ung Upload… shcks..

By: Taguro

Taguro — Fri, 03 Oct 2008 16:47:01 +0000

Smart Bro,
Bumili me last aug. 14, 2008 after 2 weeks sira na ang smartbro namin. No quality dhl no connection at walang signal. Ilan beses na km bumalik sa SM BACOOR but no CAPA/ COORECTIVE ACTION / PREVENTIVE ACTION regarding Quality Issue sa SMART WIRELESS in 3rd Floor. No Action. We need Replacement. I want 100% QUALITY not QUANTITY.

By: SMART QUITTER

SMART QUITTER — Wed, 10 Sep 2008 09:41:47 +0000

p0ta!!! IPADISCONNECT KO NA SMARTBRONG BULOK !!!
ALA SIGNAL OL D TAYM!!!! BULOK
BULOK
BULOK
BULOK

By: leahvd

leahvd — Tue, 19 Aug 2008 01:10:50 +0000

Hello smartbro, this is the nth time I would raise this issue.
You are blocking 95 % of the websites!! We can not effectively use your service.

Please give us credit. You can’t just take money off people and provide lousy service. That is not good business practice.

I have emailed you August 13, text Smart Support many times too at # 0918 500 3000.
I have also visited your office in Robinsons Galleria last week but the your service worsened and nobody bother to call us to tell us how to fix it.

What’s going on? If you can not provide service then stop advertising it. You are cheating the people.

By: LINTEK NA MATALINO

LINTEK NA MATALINO — Tue, 12 Aug 2008 17:01:06 +0000

lintek naman..mga Download games ko nagiging 0.05kb/s..ang layo sa binabayaran kong 100mb/s
lumalake naman ulo nyo dahil madame nagcoconnect sa inyo..ayusin nyo dapat mga service na binabayaran ng tao..mga leche..

By: michelle

michelle — Mon, 26 May 2008 08:51:22 +0000

do u know wer to avail airborne 12-month plan??need asap.tnx much

By: Charles Pearce

Charles Pearce — Thu, 03 Apr 2008 11:38:00 +0000

It stinks !!They suck !! “O” in telephone and text Customer Service !
I assure you , don’t even !!
I moved here a year ago , got Smartbro, about 383 speed on MacTan Island,Cebu.
I moved to South Cebu Island where there was no Service . I called and told them that I needed to TEMPORARILY DC BECAUSE OF NO SERVICE p300,which was in their contract. Then came the Threats from their Legal department(idiot named Ty),but there was the nice Ghen . I went to SM 7 times . It was suppossed to cost me p300 to temp.DC,it was still p999 per inactive months. I moved back and had to pay total amount!! NOW “120″ This company recks of garbage . There are only two people I would talk to in the future at SM’s Smartbro ,they are Paul and Gibeth . these two will work with you ,thank you ,a “10″ to you both . Charles Pearce

By: jorge bautista

jorge bautista — Sun, 24 Feb 2008 07:06:51 +0000

may plano ako magpakabit ng smartbro kc magopen me ng internet cafe.mukhang nagdadalawang isip tuloy ako s dami ng comments.how true is it?????pldt dsl kaya???

By: pakengloko

pakengloko — Sun, 27 Jan 2008 12:45:06 +0000

haaaaaaaaaayyyyyyyy………wala na yata talga pag asa ma-improve ang service ng SMART BULOK BAND….Puro kasinungalingan ang mga nkalaggay sa commercials and flyers ng promo ng SMART BULOK BAND…10 MBPS LNG UN INTERNET CONNECTION NYO!!..dba nkkahya nmn smen mga subscribers nyo…..!!!!!!!!ang kapal nyo nman grabe na kayu!!!!pki ayos nyo nman buhay nyo!!!sunod nyo na un internet connection………….bwisit!!!!!!^_^

By: ketong

ketong — Thu, 03 Jan 2008 17:50:59 +0000

yung quickfix nyo bulok! mantakin mo may signal man o wala tumitigil sa antaenna interrogation… pati kung ala talaga kayo signal sasabihin lihis yung path nung receiver o sira at kelangan tumawag ng technician… bakit di sabihin ala talaga kayo signal? bussseeet! kinabukasan my connection nanaman anu yun? tae!!

By: ting

ting — Thu, 03 Jan 2008 17:36:53 +0000

i applied for relocation for my smartbro (to another town) sometime jan 10 last year, smartbro technicians gave me the go signal to pack up my desktop 15th of same month… my 30ft sort of antaenna has been long waiting at my rooftop… would you believe i finally got the relocation last week of february?… and i was adviced to try to ask for discount to *1888??? shouldn’t it be automatically given? i was billed for the time my smartbro was idle due to the relocation process!

and….

smart should make the one month subscription free to atleast 3 months free (when renewing he smartbro contract) ‘coz thats is more likely the times i have bad connection or no connection at all!!!!