My friend just handed out this pamphlet from Smart Bro announcing a new promo called WiFly. Basically, this is an add-on service to existing SmartBro (formerly Smart Wifi) customers to avail of unlimited AiborneAccess account for an additional Php99 a month.
Here are some details of the WiFly Promo:
- The WiFly Promo will un from October 16, 2006 to January 15, 2007 with a 6-month coverage at an additional fee of Php99/month (VAT-inclusive) on top of their SmartBro subscription fee.
- Only active SmartBro 999 subscribers can automatically apply for the promo. Existing Smart Wifi 988 and Smart Bro 788 can upgrade to Smart Bro Plan 999 to be eligible for the WiFly Promo.
- Upgrades to Smart Bro Plan 999 will get a free one month WiFly to be effected on 6th month.
- Lock-in period for the WiFly subscription is 6 months. You will still be billed if you pre-teminate. You also need to inform Smart Broadband Inc., if you want to terminate after the 6-month lock-in period.
- Only one Smart Bro subscription per one WiFly account. No multiple logins will be allowed for the Airborne Access account.
A complete list fo the Terms and Conditions can be found at www.smartbro.com.ph/smartbro.
Now, that’s a really cool deal there. For just Php99, you also get an unlimited Airborne Access account. Cool huh? At least if your Smart Bro account doesn’t wok, you could go out and hook up with one of them AA hotspots. *hehehe*
With so many Smart Wifi/Bro plans, I think this promo was done partly to standardize the subscription plans to Php999 and earn a few more bucks off of the subscribers.
Still, IMHO, the promo alone is a great deal (IF you have a laptop). How about Smart Bro subscribers sell these promo account to friends and colleagues for say Php1,000 for 6 months? Good deal and the customer also profits Php406 from it. *hehe*
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terms and conditions can be found @
http://www.smart.com.ph/smartbro
also 99/month is for the first 6months and will be @ 199/month
oppsss. got the url wrong. exact url should be.
http://www.smart.com.ph/SMART/Services/SmartBro/WiFLY_Application_Form.htm
Airborne Access coverage is limited only to the commercial areas where Cafe’s offer free wi-fi access. Not a good deal for me. I am fine with just the Smartbro.. >.
Can anyone please tell me where are this hotspot locations? I’m interested about this mainly for my PSP only. I don’t know where this Airborne access hotspot are. Thanks
my smart bro has no signal, between 8:00 a.m. to 5:00 pm.
my connection is good, my speed is not straigh, sometimes good, all the times bad, speed sometimes 100, but always 00, alternately display aminute, but it will back in after 15 minute
Urgent Complaint/Request re SmartBro/SmartWifi
National Telecommunications Commission
BIR Road, East Triangle, Diliman, Quezon City
Metro Manila, Philippines
Dear Sirs/Mesdames:
As a co-convenor of TXTPower, a consumer advocacy group formed in 2001, to safeguard and assert consumer rights and welfare vis-a-vis the telecommunications companies, we wish to inform the Commission of mounting complaints from subscribers of SmartBro, formerly known as
SmartWifi, the wireless broadband service of Smart Communications.
Since the start of commercial operations of SmartWifi and even after its subsequent repackaging as SmartBro, this service has generally been perceived by its customers as substandard, unreliable and untruthful in its marketing pitches.
Since April this year, when Smart Communications relaunched the service as SmartBro, problems of intermittent or dead connection, lack of automatic refunds for such occurrences, inadequate number and lack of knowhow of the Smart customer service personnel assigned to the service, and the refusal of Smart business center to accept complaints and service queries (except to accept service applications) have continued to rile SmartWifi/SmartBro subscribers.
A certain Mark Baul, who calls himself “a SmartWifi/SmartBro victim” has emailed the Commission as late as yesterday, as per a copy forwarded to us. His problem is the same as those of many others, as the Commission will know by visiting online forums where subscribers pour their anger and frustration over the service:
http://www.pinoyexchange.com/forums/showthread.php?t=210173&page=22
Some have even set up a website dedicated to chronicling the travails of being a SmartWifi/SmartBro victim: http://www.smartwifi.org.ph/
Due to the bad and unreliable service, many SmartWifi/SmartBro subscribers have naturally entertained suggestions of shifting to other broadband internet providers. However, they are prevented from doing so by contracts binding them to SmartWifi/SmartBro for one year.
Needless to say, these subscribers demand government action to protect their consumer rights and welfare. On their behalf, we in TXTPower ask the Commission to:
1.Order Smart Communications to immediately respond to all complaints regarding SmartWifi/SmartBro including that from Mr. Baul;
2.Conduct its own investigation and provide all fair and legal remedies to aggrieved subscribers including rebates, refunds and the rescinding of subscription contracts;
3.During the pendency of (1) and (2), to order Smart Communications to stop accepting new subscriptions to SmartWifi/SmartBro; and
4.Investigate similar complaints of subscribers of SkyDSL, BayantelDSL, PLDT myDSL, Globelines Broadband and other broadband internet services.
We would gladly extend all possible assistance to the Commission for the thorough investigation of this issue and towards the satisfaction of consumer rights and welfare of aggrieved subscribers.
Looking forward to the Commission’s positive response.
Respectfully yours,
Tonyo Cruz
Co-Convenor
TXTPower
my speed here is so unstable, I cant even download pictures and graphics that much coz it will take me hours of waiting. Please improve your service, my speed during daytime is so slow, I can even go to sleep faster of waiting.
Thanks and please do some action!
THANKS TO SMARTBRO FOR ITS EFFORTS TO ENABLE THE PHILIPPINOS TO CONNECT WITH THE WORLD THROUGH ITS UNLIMITED WIRLESS BROADBAND INTERNET WHICH IS SEVEN TIMES FASTER THAN DIAL FEATURING INSTANT LOG ON.mabuhay
smart is not a good service just false marketing..!
when we have a rain no connection… and they said “7x speed than dial up” shit!! why they not change to
“7x slower than dial up!
I have a comment particularly on smartbro connections, actually I have just subscribed last month. Your sales represented explained to me that this service is better that other ISP. So in our place I have no choice coz its the only ISP whom offered this kind of services.
My concern being your subscriber try to maintain and improve your service so as to benefit what we have paid from your ISP.
Thanks.
i dont get how it works i tried so many time to connect thru wifly but aint workin
why go for wifly if you could get globe’s hspda where you can connect to the internet anywhere as long as there is a 3g connection , which is like practically anywhere, though it will hurt your pockets for 2t a month =P
..what kind of service is this?
..i dont lyk ur service why?because it’s really slow “prang pagong ang pagbabasa”
..must ok pa ang card kesa sa smartbro ang tgal tpos lgng connection unplugged,,
..i think you must improve ur service..!
Cant get connected with my wife and kids whenever i want to chat with them. We got no other choice but to accept your very poor quality service.
pag games laging loggggggggggggggg kaasar talaga to smart do some action pls……..
Ang bulok ng smart bro ang bagal sobra pag nag online games laging lag bulok ang smart bro 7x faster daw sinungaling ang snart bro
How come smart Bro connection here in Bulacan is so slow you can’t get stable connection. I think Smart should do something about this before all of its subscribers switch to Globe Broadbond.
bakit po ganun logged po lagi connection ko di pa inaayos? paki gawan naman po ng paraan oh pls lang di ako makapag laro ng online games eh
dati mabilis ang connection ng smartwifi and that was way back april 2006 pero ngayon parati log putol putol ang connection every 5 to 10 min. why di derecho. ok na pagtiyagaan.
mostly all say mas mabilis ang sa kabila.
Pls. improve your service to consumers b-4 you lost them.
smartbro hay naku sabi ganda daw connection bakit ganun laging nawawalan ng internet lagi pang naddc laging bitin tuloy internet pakiayos naman po yang problem na yan abala sa mga gumagamit ng smart bro sayang ung ibinabayad namin per month
hey, i thought maganda ang smart bro. y isnt always my connection disconnected??? would you pls help us… sayang ang pera namin. maganda pa naman advertisement nyo sa tv. kabaliktaran lang pala!!! lilipat na ako ng globe broadband!!!!
don,
twice na ako tumawag sa customer service and they told me, they gonna call back. until now wala pa rin. ano yan (OPM) “oh promise me” ??? duh!! sbi pa: after 24 hours…. eh!!! 48 hours na kaya!!! sino ba ang head ng technical departmeny?…. nakatulog yata???
don,
twice na ako tumawag sa customer service and they told me, they gonna call back. until now wala pa rin. ano yan (OPM) “oh promise me” ??? duh!! sbi pa: after 24 hours…. eh!!! 48 hours na kaya!!! sino ba ang head ng technical departmen?…. nakatulog yata???
ANU BA 2?? MAS MAGANDA PA YATA ANG DIAL UP HA!!! ANG PANGET LAGING WLANG CONNECTION… … NAKu!! MAwawLan kau ng COs2mer nyan kUnga gaNyan lagi!! tsk…tsk…tsk….
grabe!!! payO ko sa mGa subsCribeRs mag DSL nalng kau pls.. … .aNg panGet tlga dami na nasayang na pera d2!! shit!!!~~!!! DSL nlang kau mGa bRad…. di ako mkaCONNECT sa RAN ONLINE eh!! !nkailang!! laglag nko ng +7 dun!!! shit tlga!!!
grabe! and hirap ng smartbro! kainis…
bakit ganyan ang smart bro?..wla laging connect!..ano ginagawa nio dian kayong mga employees?..nakaupo lang ba kau at nghihintay ng costumer?..yung mag technician nio plitan nio nah!..wla ding kwenta,..
why is it the site of smartwifi.com.ph is unavailable or the connection was reset… plz help me coz there is a lot of important message in my inbox..
nandyan na yan eh… Tumawag ka naman sa Hot line nila ang isasagot Ping mo yong ganito…
pag me problema…ok imonitor mo na lang ng 24hrs…
then kinabukasan ganon parin ang problema… pag tumawag ka Ping uli…hehehehehehe.
then monitor mo uli 24hrs….
waaaaaaa…dapat pala magbigay kayo ng CD copy ng bawat sasabihin sa kleyente nyo…
sa awa naman ng diyos.. 7month ko na ginagamit ang Broadband 7month na rin sumasakit ang ulo ko sa connection..
sa online games naman… matagal na 10min…swerte na yon hahhh…. Disconnect kaagad…weeeeeee….
kaya ako sa labas nalaro ng online game…para makapag palevel ako…kasi pag Smart ang Gamit mo…Level Down ang mangyayari….Kasi lagi Disconnect…at LAG….
Salamat sa SMART BULOK BAND…
Sumakit ulo ko….
Kakasawa na sa Katatawag sa *1888
Hintayin ko na lang matapos 12month contract…
d ko na itutuloy pa ang SMART BULOK BAND…PAPAPUTOL ko na….
natuwa ako dahil meron ng SMART BROADBAND…magkaka INTERNET na rin ako…
NABUWESIT ako ng MAKABITAN ng SMART BROADBAND…
nasabi lang na UNLIMITED ACCESS sa INTERNET…FALSE pala.
maganda lang ang ACCESS ko sa 3:30am to 5:00am..after dat PUTOL PUTOL na naman…means UNLIMITED sa 3:30am up to 5:00am… 1 1/2 hrs.. hehehehe
TAPOS non LIMITED na ACCESS mo…TAPOS meron pa sila AD sa T.V na ok sa ONLINE GAME… waaaaaaa…HINDI TOTOO yan…LAG at DISCONNECT lang ang mararanasan mo. BUTI pang pa CUT mo na lang CONNECTION mo.. Kung SMART BRO ang Gagamitin mo sa ONLINE GAME….
MATINDING KABWESITAN ANG DARANASIN MO PAG ONLINE GAME KA….
DI BA KAYO NAHIHIYA NYAN???? NAGBABAYAD ANG CLIENT NYO…PERO KULANG ANG SERVICE NYO…..
SMART BROADBAND = SMART BULOK BAND
alang hiyang connection to…inaasahan ko na maging maganda ang 3:30am to 5:00am connection…ala ring saysay..
ONLINE GAME pa naman ako… sa 30min na laro ko sa awa ng dyos 20 disconnect ang games…huhuhuhuhuhuhuhuhuhu
ping 203.87.128.3 -t
reply from 203.87.128.3 bytes=32 times19mms TTL56
request time out
reply from 203.87.128.3 bytes=32 times19mms TTL56
reply from 203.87.128.3 bytes=32 times19mms TTL56
request time out
request time out
reply from 203.87.128.3 bytes=32 times19mms TTL56
request time out
reply from 203.87.128.3 bytes=32 times19mms TTL56
reply from 203.87.128.3 bytes=32 times19mms TTL56
reply from 203.87.128.3 bytes=32 times19mms TTL56
reply from 203.87.128.3 bytes=32 times19mms TTL56
request time out
request time out
TIME OUT NYO NA CONNECTIO PLS…
KAHIT DI PA TAPOS CONTRACT KO…
MGA GÞ²”…PÞé:Ù
For those SmartBro user that is tight of budget and wants to have their connection be shared thru router, I do recommend TP Link TL-R460 - P1250 land sa PCeXpress…..easy as 1-2-3 installation.
Em using it right now, I dont see the difference of having split and single user on the connection.
Neo
ako nmn..
hayz.. lahat ng na mention po d2.. un din lahat ng reklamo ko… mararamdaman mo lang ang bilis ng smartbro pag dating ng 3:am weee… I have a bayantel dsl too.. mabilis din sana ang bayantel but bulok din ang services pag nwawalan ng connection sa loob ng 1 week d pwedeng d mawalang ng connection ng 2 days awts dba.. pero pag may connection nmn sobrang bilis unlike smartbro kaya tlgang bulok din.. mabilis lang ang smartbro downloading ng mga nsa website like youtube.. etc.. pero pag dl ng files… sus.. mas3x faster pa ang bayantel.. lala lang share ko lang.. pero wag din kyo mag subs.. sa bayantel kasi mga bobo ang tech support nila.. suss.. ikaw pa ang magtuturo sa kanila.. proven!
share lang.. tlgang mas maganda po ang pldt dsl.
I’ve read every comments on your service and I think isa rin ako sa naloko nyo dahil ganon din ang problema ko connection is always logged off. I’m from Italy pinakabitan ko yong anak ko para di kami magspend ng maraming pera sa tawag lalo palang lumala bayad sa smartbro pati sa tawag. di lang yon wise pa kayo dahil di pwedeng putulin hanggang di kayo nabubusog.Maawa naman kayo sa clients nyo mahirap kitain ang P1000.00 pesos, kaya kung di kami kuntento sa service nyo hayaan nalang nyo na humanap kami ng iba tutal bayad naman naming lahat yong senerbis nyo di ba?akoy pinoy,, pinoy ka rin ba?wawa naman kababayan natin.Pagsend pa lang you have to wait for one day.
tang iN@ paki ayos nmn ung connection nyo na bweweset na ako pUT@ paki ayos nmn kmi nga nag aayos nmn kmi sa pag babayad nmn.\
pero ung connection nyo inid ano ba ayn pUT@ wag nmn kayong gnyan paki ayos nmn dyan bweset
alam nyo tawag ako ng tawag tapos ang sabi ok po sir aayosin nmn
pero hagang ngayon wala parin ano ba yan paki klro nga tang iN@ maka bweset ung smart bro bweset sayaang lng un binabayad nmn pero wala paring action amfefe….
wifly! labo yan, connection na nga lang sa bahay, maha heart attack ka na e, one time tumawag ako sa tech support nila, grabeehhh.. inabot ng 1 hour bago sagutin yung call ko tapos nung sinagot, naputol pa! kung di ka ba naman mabadtrip, tumawag ako ulit, this time, sa new application ako nagpaconnect, ayos talaga, wala pang 1 minute sinagot agad call ko, SMART BRO! short for smartbrouhaha
Link TL-R460 is this really works? when u have a smart bro.? sabi daw pag may router daw di nawawalan ng connection?
what is the lock-in period of smart bro 999? we subscribed last sep. 2006, when can we terminate it freely?
hay… naku!!!! kakapakabit ko lng this month ng SMARTBRO!!!!! at ayun! ung char ko sa online games laging DAPA!! DAPA king kc Maglolog tapos pag2muloy ayun!! ang kawawa kong character nakaDAPA na!!!! sayang lng pera ko d2!!! pot@! magkakasakit ka pa sa inis!!! baka 1 day@! ako n mapadapa sa inis!!! loko kau!!! makakakarma din kau!!! pag hnd nyo inayos 2 kau ang DADAPA!!!! Mga gag@!!!!!! SMARTBRO—–BROHIN NYO MUKHA NYO!!!
y is the connection of smartbro sobrang tagal???
nagpapacomment pa kau eh wala rin naman actions, no responce…
pambihirang buhay yan ohh…
sumasakit ulo ko kapag nagoonline games ako.. lalo na kapag AUDITION laging patch..
anU ba??
galaw galaw naman oh..
please alam ko meron tower ng smart dito malapit sa may MWSS balara water filtration compound near U.P. katipunan side, but then sobrang hirap kami kumuha ng signal using the smartbro wifi, bilib pa naman sana kami sa SMART!!!!?????
Please baka naman hindi naka activate yang tower niyo dito paki pacheck lang po. Sayang dami pa namang tao dito na wla talaga inet. and worse wala kami landline d2!!!
How can we say that, technology is at its best, when these things are happening to us here in balara water filtration compound!!!
Hope the concerned party in smart will do something!!!!
smart bro please, ayusin niyo connection niyo kasi marami nang users na nagrereklamo sa inyo, pati na rin ako, masyadong matagal magload ng mga netgames na nilalaro ko….
punyeta anong klaseng internet meron kayo maganda lang sa comercial pero super duper bagal ng speed nyo umaabot pa ng 1000plus hindi nyo ako masisisi kung d ako magbayad sa bill this month dahil hindi maganda ang serbisyo ninyo pwedebang pakiayos naman ang serbesyo ng smartbro.grav na pagtitiis ko sa puputol putol na internet.since putol putol ang inyternet ng samartbro paki putol nalang din yung line namin para d na ako magtiis sa punyetang internet ninyo.PUTULIN NYO NA TOOOOOOOOOOOOO
wui, smart bulok auz ang connection nyo ah skit sa ulo lgi. . .ganda ng comeercial pro bulok nmn…auzin nyo nga connection nyo kawawa mga users byad ng byad pro d kau efficient… wla kyong kwenta…. kkhiya kau… mgsara n kau kng gnyan… dpat putulin n lhat ng connection nyo kc wla kwenta. . . mbilis p pagong ah.. kwawa lhat subscriber……eeeeeeeee yuck !!!!!!!
bwisit ang smartbro di nagpapadala ng bill tapos sasabihin madidisconnect na ang internet!!!!!!!!!!!!!!!mabagal na nga di pa kami nagkakaintindihan kAPAG kausap namin sister ko abroad putol putol minsan akala mo tuloy bingi kausap mo lipat na lang tau sa globe hehehehehehe
hay naku tma kayo jn sa lht ng mga cnsv nyo..
ilang days plang conectxn ko pero nkkainis na lgi nlng 10 ang speed ko!!
kla ko ba mblis to bkit gnito azar tlga!!
kng nlmn ko lng na gnito pla ang smart sna d ko na to pinakabit..
wala nmn ako s provnce kea d pde excuse n malayo no!!
maawa nmn kayo no sa mg client nyo kasi we paid for us to have a quality service!!
hhhhayyy BUTI naman at Nabasa Ko mag REKLAMO nyo..magrereklamo rin sana ako but all of them ay nasabi nyo na..almost a yr na ko ng apply for the Connection in our Province but still no Signal…kakainis na talaga kau SMARTBULOK…
i applied for relocation for my smartbro (to another town) sometime jan 10 last year, smartbro technicians gave me the go signal to pack up my desktop 15th of same month… my 30ft sort of antaenna has been long waiting at my rooftop… would you believe i finally got the relocation last week of february?… and i was adviced to try to ask for discount to *1888??? shouldn’t it be automatically given? i was billed for the time my smartbro was idle due to the relocation process!
and….
smart should make the one month subscription free to atleast 3 months free (when renewing he smartbro contract) ‘coz thats is more likely the times i have bad connection or no connection at all!!!!
yung quickfix nyo bulok! mantakin mo may signal man o wala tumitigil sa antaenna interrogation… pati kung ala talaga kayo signal sasabihin lihis yung path nung receiver o sira at kelangan tumawag ng technician… bakit di sabihin ala talaga kayo signal? bussseeet! kinabukasan my connection nanaman anu yun? tae!!
haaaaaaaaaayyyyyyyy………wala na yata talga pag asa ma-improve ang service ng SMART BULOK BAND….Puro kasinungalingan ang mga nkalaggay sa commercials and flyers ng promo ng SMART BULOK BAND…10 MBPS LNG UN INTERNET CONNECTION NYO!!..dba nkkahya nmn smen mga subscribers nyo…..!!!!!!!!ang kapal nyo nman grabe na kayu!!!!pki ayos nyo nman buhay nyo!!!sunod nyo na un internet connection………….bwisit!!!!!!^_^
may plano ako magpakabit ng smartbro kc magopen me ng internet cafe.mukhang nagdadalawang isip tuloy ako s dami ng comments.how true is it?????pldt dsl kaya???
It stinks !!They suck !! “O” in telephone and text Customer Service !
I assure you , don’t even !!
I moved here a year ago , got Smartbro, about 383 speed on MacTan Island,Cebu.
I moved to South Cebu Island where there was no Service . I called and told them that I needed to TEMPORARILY DC BECAUSE OF NO SERVICE p300,which was in their contract. Then came the Threats from their Legal department(idiot named Ty),but there was the nice Ghen . I went to SM 7 times . It was suppossed to cost me p300 to temp.DC,it was still p999 per inactive months. I moved back and had to pay total amount!! NOW “120″ This company recks of garbage . There are only two people I would talk to in the future at SM’s Smartbro ,they are Paul and Gibeth . these two will work with you ,thank you ,a “10″ to you both . Charles Pearce
do u know wer to avail airborne 12-month plan??need asap.tnx much
lintek naman..mga Download games ko nagiging 0.05kb/s..ang layo sa binabayaran kong 100mb/s
lumalake naman ulo nyo dahil madame nagcoconnect sa inyo..ayusin nyo dapat mga service na binabayaran ng tao..mga leche..
Hello smartbro, this is the nth time I would raise this issue.
You are blocking 95 % of the websites!! We can not effectively use your service.
Please give us credit. You can’t just take money off people and provide lousy service. That is not good business practice.
I have emailed you August 13, text Smart Support many times too at # 0918 500 3000.
I have also visited your office in Robinsons Galleria last week but the your service worsened and nobody bother to call us to tell us how to fix it.
What’s going on? If you can not provide service then stop advertising it. You are cheating the people.
p0ta!!! IPADISCONNECT KO NA SMARTBRONG BULOK !!!
ALA SIGNAL OL D TAYM!!!! BULOK
BULOK
BULOK
BULOK
Smart Bro,
Bumili me last aug. 14, 2008 after 2 weeks sira na ang smartbro namin. No quality dhl no connection at walang signal. Ilan beses na km bumalik sa SM BACOOR but no CAPA/ COORECTIVE ACTION / PREVENTIVE ACTION regarding Quality Issue sa SMART WIRELESS in 3rd Floor. No Action. We need Replacement. I want 100% QUALITY not QUANTITY.
wula 134kbs lng ung download and 81kbs ung Upload… shcks..
the 1st few months the speed was 100.0 mbps now its only 10.0 mbps i reported it, they said its ok. we’ll im not good with speed of internet but i think my prob. and also when i tried using their quickfix 2.0 and diagnosed the connection it says somethings wrong with the antenna, reported it and and nobody came to check!!! i hope you guys do something.. your billing too is delayed….
paki-ayos naman ang line ko pls. asap
thanks