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17 Philippine universities to offer course on BPO

17 state universities and colleges in the Philippines will soon start teaching a course that will help students prepare themselves for their future career in the BPO industry.

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According to ABS-CBN, the state universities and colleges listed below will start offering the course Minor in Service Management this school year 2014-2015 with the help of the Commission on Higher Education (CHED) and Information Technology and Business Process Association of the Philippines (IBPAP). The course has 21 units and 5 subjects which includes English Proficiency and Service Culture.

1. Pangasinan State University
2. Cavite State University
3, Laguna State Polytechnic University
4. West Visayas State University
5. Batangas State University
6. Carlos Hilado Memorial State College
7. Negros Oriental State University
8. Wester Visayas College of Science and Technology
9. University of Southeast Philippines
10. Benguet State University
11. Don Mariano Marcos Memorial State University
12. Tarlac State University
13. Bulacan State University
14. Technological University of the Philippines
15. Philippine Normal University
16. Northern Iloilo Polytechnic State College
17. Polytechnic University of the Philippines

More than 70,000 positions are being offered by the BPO industry in the Philippines every year. Last month, JobStreet listed the Call Center / IT-Enabled Services / BPO industry as one of its top high-paying jobs for fresh graduates in the country.

{ABS-CBN}

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Avatar for Diangson Louie

This article was written by Louie Diangson, Managing Editor of YugaTech. You can follow him at @John_Louie.

53 Responses

  1. Avatar for meguiars Wax meguiars Wax says:

    It’s great that you are getting thoughts from this piece of writing as well
    as from our dialogue made at this place.

  2. Avatar for ROn ROn says:

    Sa mga taong maliit ang tingin sa BPO industry. Masasabi ko eh…

    Kung maliitin niyo ito, subukan niyo? Mag apply kayo, matangap ka kaya? Baka interview palang eh bagsak ka na. At kung sakaling matangap ka ng HR recruitment, makapasa ka kaya ng training? Baka di ka rin pumasa? At kung pumasa ka sa training, ma CERTIFY ka kaya at ma ipasa mo requirements ng international clients? At kung sakaling makapasa ka nga, tatagal ka ba? malamang di mo matapos ang kontrata mo at wala pang 6 months eh suko ka na.

    Wag maliitin at itong propesyon na ito ay isang magandang career na pwedeng pag sikapan. 1999 palang nasa BPO na ako. Oo I’m one of the pioneers at that time. Was able to buy a condo unit in Pasig, was able to buy 2 cars, was able to start a small business (food cart). I married my wife in which is my colleague, yes, she also works in the same company. We ave a family now with 1 kid. Eats 4 times a day, have more than any material stuff we can buy and have our son study in a private school.

    Not to shabby eh?

  3. Avatar for cranium cranium says:

    Bottomline:

    BPO industry should be nothing more than a stepping stone to pursue what you really want to do in life.

  4. Avatar for DuHast DuHast says:

    @carloxy
    Ang dami mong sinabi pero hindi mo naintindihan yung comment ko. Hindi mo naintindihan kung ano ang gusto kong iparating. Unawain mo, pagisipan mo, akala ko ba magaling kayo sa critical thinking?(nagassume na rin ako since you act like one)

    Sabi na nga ba, kaya ayaw kong makisali sa mga ganitong usapan ang daming bobo na kagaya mo.. Last comment ko na to at di na babalik pa ayokong mahawa sa kabobohan mo. Haha

  5. Avatar for Satire V Satire V says:

    Not quite. I can see how important communication and critical thinking skills are in this line of work. It’s not easy instructing an irate customer over the phone on how to troubleshoot a complex electronic system. Nevertheless, it disappoints me that the government, and even our own graduates, seem content to fill this niche. While our twenty-somethings train to provide after-sales and customer service, their Korean and Japanese and American counterparts don’t even deign to do so. They develop and create these complex electronic systems that Filipinos (and Indian perhaps) only seem fit too troubleshoot.

    Service sector industries do not have a lasting impact on the wealth of a nation. Yes, I study developmental economics in my master’s degree, so I can say that with some measure of certainty. Unfortunately, this big picture is lost to the legion of jobless graduates we produce yearly, who are (despite their self-assurances to the contrary) considering a career in the BPO industry more out of circumstance than out of choice.

  6. Avatar for Joe Joe says:

    I think we’re stereotyping BPO employees as just ‘call center agents’ only

    There are other BPO jobs out there – that has pays very well and with great benefits, also.

    And I don’t think it’s the ‘easy way’ because you have to go through a lot (if you’re rooting for a great company) to get hired.

    Just my two cents guys.

    Cheers! ^_^

  7. Avatar for Hen-Sheen Hen-Sheen says:

    A dead end course leads to a dead end job….. Formulating a course, 15 years in the making!? I wonder if these beings who made this course/s, were “extremely high” at that time……… When A.I. takes over this industry 20 years from now, the one question that will come into mind, “Is it all worth it?”

  8. Avatar for gettingreal gettingreal says:

    buti na lang the The Ateneo produces smart graduates. di na kailangan maging katulad ng iba with low paying jobs. at pag kami nakatapos, meron na kaming magandang job offer after.

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