I blogged about this last April 2008 from a tip given to me and though there was no solid evidence then, it turned out to be partially true. Dell Philippines has sold its call center at Mall of Asia, Pasay City to Teleperformance.
In a report by Inquirer.net, only the Dell Pasay call center has been sold but leaving the Quezon City operations still intact. The amount of the sale was undisclosed but a former employee claims the unconfirmed amount to be around Php200 million.
Dell tech and customer support will still be provided by Teleperformance and some employees (management level) will be retained by the latter. Everyone will be asked to submit their resignation letter as announced last Friday, March 20, 2009.
The fate of most Dell call center employees in the Pasay operations is still unknown. Once they’ve officially resigned, they may be able to apply again for the same job over at Teleperformance.