I blogged about this last April 2008 from a tip given to me and though there was no solid evidence then, it turned out to be partially true. Dell Philippines has sold its call center at Mall of Asia, Pasay City to Teleperformance.
In a report by Inquirer.net, only the Dell Pasay call center has been sold but leaving the Quezon City operations still intact. The amount of the sale was undisclosed but a former employee claims the unconfirmed amount to be around Php200 million.
Dell tech and customer support will still be provided by Teleperformance and some employees (management level) will be retained by the latter. Everyone will be asked to submit their resignation letter as announced last Friday, March 20, 2009.
The fate of most Dell call center employees in the Pasay operations is still unknown. Once they’ve officially resigned, they may be able to apply again for the same job over at Teleperformance.
I should verify with you here, which is not one thing I often do! I enjoy reading a blog that may make individuals think. Additionally, thanks for allowing me to comment!
I really like the layout of this site. The color scheme is pleasing to the eye.
The price of D7000 with body only at $1,200 is considered quite steep and there’s not much improvement as compared to the D90.
I will still stick with my D90 for sometime.
Just thought i would comment and say neat theme. Affiliate Cash Ultimatum should be another Clickbank best seller for Paul Walker.
I started in Dell at 2007. From DOC to XPS. I already heard news about this after a meeting with the Bombay bosses (which smells bad) around 2008. I thought Bombay bosses did not push through the plan after they added another support which is ANZ for AU and NZ consumers December of 2008. Right after New Year BOOM! That’s it! So fast! I’d heard that TP will taking over. WOW! DISPUTES! The announcement was on March then I left Dell around August. Guys, for those who wants to apply in a call center PLEASE AVOID TELEPERFOMANCE…THEY DON’T PAY FAIR…EVERY PAY DAY… SALARIES HAS DISCREPANCIES AND DISPUTES! THEY SAY ITS BECAUSE OF THE TRANSITION! FUCK YOU LIAR TP! THIS FUCKING PAY HAPPEN TO ALL TP SITES…NOW! HOW WOULD YOU SAY THAT ITS BCOZ OF TRANSITION? BITCH INDIANS! CONTROLLING DELL ASIA AND PACIFIC SUPPORT!
Vicky.. its true.. for those tech who is a year or less than a year tenure on dell they received less than 10k with more than 25% tax on it… another thing is I thought rumors about salary disputes and problems with TP is not true but i experienced it my self… :(
This inquiry was addressed to HR office. I just wanna inquire about this important matter. Is it true that your signing bonus was 10k? And it was taxed up to 3thousand pesos? So you only give the partial bonus for only 2 thousand? It’s ridiculous! Please confirm. Thanks
looks like any discussion about call centers can still start a good and sometimes fiery conversation.
the posts above are proof enough for me :)
i worked with etel as well. i’m in sprint outbound. i started working with them since september ’06. you’re wrong that etel will terminate it’s employees if the account pulled out. because that happened twice already when i was still with them. some of my team-mates were asked to stop calling calling because they didnt meet the quota for the program. but they are still there when we were taking calls. they have their salary but only the basic since they still dont have a new account where etel can place them. others took twice or thrice tries to be placed to a different account. BUT ETEL DID NOT ABANDON THEM.. THEY LOOKED FOR THE RIGHT ACCOUNT FOR THEM!! THATS WHY I LOVE ETEL AND HOPE I CAN STILL RETURN.. ALSO THE PEOPLE THERE ARE NICE!! I TELL YA.. IF YOU WANT TO HAVE A GOOD PAYING JOB WITH NICE PEOPLE TO WORK WITH.. ETEL IS THE COMPANY FOR YOU. BELIEVE ME
@ ligaya..maybe with all those wisdoms at the top,you already know what to do..i’m with them right now..nevermind the bollocks…join the party…ha!
bottom line is: if you can’t afford it,don’t.
i’m waiting for the “buyer’ right now and the moolah that’ll come with whoever it is after more than 3 yrs with the DEll…
i just got a job offer from dell in eastwood, but im still with another call centre. do you think it will be wise for me to accept it?
Nice one for TSMs/RSs/AMs and PDs who once ruled the lives of Techs, now what can they say about it? I believed those maggots like Raffy Uy, Roscoe Castillo, Walter Ferrer, Ivan Voila and ohters are crying out loud, hiding behind their momma’s asses HAHAHA<– last laugh is mine…BTW, What Dell Employee said is the same reason why I choose to leave Dell “the end is near”..HAHAHA
I second the motion on what Semper Fi said…
Why Dell retain to its “Good” poise its because they can sacrifice some of their non-priority business.
“Truth be told, TP with no debt, expanding all the time, didn’t need to help Pasay Dell…in my personal opinion. But they did.â€>>>
I understand that these is your personal opinions, but if you look at it in a wider view, you’ll see that their losing a lump sum…
I’ve been with Dell; the first day they landed their Tech Support Service here in the Philippines…
Why do many Corporations gave parts of their businesses? Its because they wanted to retain their main priorities and for Dell that is their Computer Sales and Manufacturing.
If you notice, Ron, Dell only have a Manufacturing and Sales Facilities, they don’t have Delivery Services & Replacement Depots. Even their Contact Centers have been scattered outside the US, many were in Asia Pacific Regions. If they’re not a Third-Party Partners, they could be handled by a Contractors, which means not a direct employee of Dell.
“…if the company was really losing money, why did it still provide bonuses to all of its employees last march 20? i think it was just a normal business move on the part of dell to sell its moa site…” >>>
Yes, we do understand that these are part of their “gimicks”. C’mon those bonuses were not given by Dell, the Corporation, itself. It’s the Manager, or whoever Big bosses you have in your company/account created it. Once they provided a proposal to the client, in some BPO/Call Center Industries, the client will give them an incentives for a job-well-done… Try to think of it bro…
You might check your company, maybe in 6 months time, if the QC office will be handed over to a BPO, starts will a letter E, here in the Philippines.
Sad to say, Dell is also having their big lost even the recession started. You might also check the Stock Index in NASDAQ and other related news about Dell business.
Til’ then, the only thing we need to do is to cross our fingers so this will not happen in our company.