In an SMS correspondence with a former Epixtar employee, it was revealed that the BPO company has closed its offices in Eastwood City, Libis last January 16 leaving employees confused and anxious for answers.
Allegedly, Epixtar suddenly closed its operations in the Philippines without properly informing and arranging severance packages of hundreds of its employees.
My source, who wants to remain anonymous, also added that they were not given any separation pay and found out that their SSS and PAG-IBIG contributions were deducted from their salary but were not remitted to the proper agencies. Salary loan amortization to Union Bank were not remitted since the November 20, 2008 pay-out.
It would seem that a new company, Amberbase Solutions, took over the operations along with more or less the 650+ employees (everything is the same, except the name of the company). Only about 10 people were not offered a new contract and escorted out of the building on the same day Amberbase took over.
No email or memo were sent out so everyone is confused and in the dark what really transpired, according to a source who wants to remain anonymous (and is now employed by Amberbase).
I did a little digging and found the domain amberbase.com was registered last November 19, 2008 and points to SkyINet, a local hosting provider. The website is still under construction as well so it checks out that Amberbase Solutions is a very new company. The WHOIS information is also private so we can’t shoot a quick email to verify this.
Epixtar filed a Chapter 11 Bankruptcy Protection last October 7, 2005.
yup… amber base can say that they are already a new management… but prove it.. they can easily say that…me and my friend are willing to go with you guys if ever you decided to imbestigador or tulfo, just let us know.. send us email @ airhic_24@hotmail.com.. thanks…
Supplier kami ng Epixtar at eto naghahabol ng collection. Eto sila na dating Epixtar ngayon ay Amberbase na sinasabi na wala silang alam. Grabe sila talaga!
Dapat magtulong tulong tayong lahat na inabuso at niloko ng Epixtar.
Let us make a collective effort para mabawi natin ang para sa atin
To Oh well, I guess all is well with you…good for you.
Given na yang sinasabi mo na use our energy to secure a new job – dapat lang!. Bakit di ka na bang pwedeng magbigay ng extra energy para balikan ang epixtar?
So ganun na lang? sayo madali sabihin yan. But for us who are badly affected lalo na kung hundreds of thousands pesos ang pinag uusapan.
Sige ingatz
To die epx, die!- ex agent
You are right, let us fight for it! Support ako dyan sa sinabi mo.
Go for it!!!
To ‘duskymorena’, ‘Oh well’, and like-minded so-be-it-just-fine-attitude former employees of EPX:
You can easily say those words coz probably you don’t have any dependents yet; maybe you are not feeding any mouths yet… or you are not responsible for somebody’s life yet,except your own ‘caprichos’… so you don’t seem to understand the feelings of those who want to get their benefits due to them by this blood-sucking company. Or, maybe you are rich enough to just give away what you’ve worked for. Obviously, you are insensitive to your former colleagues miseries… is it because you’ve got rich moms and dads,huh. Or maybe ‘you’ were just created by EPX to post such comments to somehow condition the minds of angry, EXPLOITED employees. Whatever the case may be, the kind of personality (in my opinion) that ‘you’ have is of a weak one, too passive and timid…prone to MANIPULATION and EXPLOITATION. Truly, in this world of survival of the fittest, lives to kind of species– weak ones (those who are eaten alive) and the strong ones (those who rule; or those who’ll fight to the end). By your views and comments with what’s going on in your ex-company and ex-colleagues,I think you belong to the former.
Talk is cheap… Somebody’s got to initiate in forming a group whose voice is LOUD enough to be heard by the MEDIA, by CONGRESS, by the OFFICE of the PRESIDENT, by the… “Association of Call Centers in the Philippines (?!)” or something to that effect…we do have this in the country but obviously mute and deaf with the MISERIES of manipulated call center agents.
Putting hundreds of !!!!! in your comments/posts won’t do anything. ACT now while the executives/management of EPX are still here for possible PROSECUTION. Somebody’s got to lead. There should be a concerted effort to expose all the wrongdoings and cheatings done by EPX…FIGHT FOR YOUR RIGHTS!
To die epx, die!:
A piece of ‘walis-tingting’is inutile/ineffective when you use it to sweep the rubbish. Why not add more sticks of walis-tingting… and bind them tightly? You’ll be able to sweep all the dirt, all the rubbish in your former company in no time.Why not take the lead? One important thing, probably most important, is to have the MEDIA on your side. You’ve got to create the BUZZ!!!!
JOJO PINILI! you’re the worst Senior Operations Manager i’ve ever known. Bagay n bagay ka sa epixtar… GARBAGE!
We can express all of our anger on this blog but the words place here will not move or heard unless all of us do something about it. The best time to do it is now. Hit them where it hurts while one of the clients are here. Let these clients know what kind of corrupt company they have joined with.
To: Ex employee
you think jojo pili is bad check out the 6th floor call center manager Paul aka Pong (it should be ping pong). He is getting paid to come to work and sleep. And when caught he just gets a slap in the hand and get promoted. Look at what kind of managers we have wonder if the new owner knows what they got into. If I were them clean house and get rid of all the corrupt executives.
okei.. so i guess madami na ang gustong i-escalate tong issue na to. y not communicate with mary there as she wants this to be sent to media. sent her an email. airhic_24@hotmail.com and let’s get this done.
Managers from all department are to be blamed…I guess hindi malulugi ang company kung matino ang pamamalakad…from recruitment, training down to ops…If they have been hiring and promoting good people none of these would have happened…
Hi everyone, here’s my number.. 09065722465. Let’s get together and see what we can do to get answers to our questions and hopefully solutions to our problems..definitely we will not go to Amberbase a.ka. epixtar anymore as the ears of the people behind it are deaf and their hearts are hard as stone… they owe us big time from unremitted taxes, sss, pag-ibig, philhealth contributions and loan amortizations… that’s a HUGE amount of hardearned money which they practically took from us, not to mention the backpays and the severance/separation pay we all deserve……it’s indeed a blessing that I am not part of the company anymore coz i wont have the heart to do injustice to my fellowmen .. we will seek help from the proper government and private agencies..let’s unite.. i will take the lead…
sunshine!! I know you and I know dusky morena too.. we are all in the same page..she might have said something about not getting her backpay anymore.. she said that out of desperation since she very well know that she would have a hard time getting it.. but i am sure she didnt mean to be insensitive to our feelings.. let’s set aside that for now.. our priority is to unite and fight for our rights as Filipinos and as human beings…hope to hear from both of you soon!!!
Thanks Mommy Bam! I have four kids of my own & one is already in college! I am busy moving on & working hard to help ends meet. The computation of my back pay alone is questionable. I apologise I cannot be a front liner to recover our losses but I will definitely support any action & will participate/attend meetings if necessary. It is unfair to take your anger against those who does not share your strong sentiments. I may be passive but will never be timid. We are on the same fence against the BIGSCAM that is Epixtar, never forget we are in a similar predicament. The same peeps are holding the same positions that they have while it was still Epixtar, ergo, same management. FYI. By the way Sunshine, my real name is Sheila; my last position was that of a Trainor.
duskymorena,
How is alona as a boss? I wanted to be a trainor before but never got promoted.
ei some body email me tha he has an idea how he help us..all were askin is evrybody will join …
as soon as we finalized everything will inform you
hope everybody will cooperate for our own benefit….
hi mary again..
lets meet.. mas maganda if all of us will work together..and we can make a plan for wat is the best thing that we could do.. we need to fight…you can send me email @ airhic_24@hotmail.com or text me @ 09194328694 if you want guys to talk about it…mas madame mas maganda…
ei ms. bam i wasnt able to read your comment..when do yuo plan to meet us…me and my friends are willing to communicate with you…i can also share to you somebody’s idea…i mean somebody who wanted to help…mas maganda pag iisang grupo lang po di po ba../?
yan kasi ang problema sa pasok ng pasok sa callcenter w/o research. epixtar ay isa sa mga naunang call center sa pinas. pero ang pinakamalaing ulol sa balat ng lupa na bpo/call center.
yung iba naman na nanggaling na sa epixtar noong 2002 pa at nanatili sa bagong pangalan nito (at marami pa rin sila) ay mga ubod na ata ng tanga. mga hindi na natuto. pagkatapos lahat ng gulo sa epixtar noong 2005 to 2007 at hanggang ngayon, kalokohan pa rin ang pamamalakad. mga masochists ata ang mga employees na iyon.
biro mo, 2002 or 2003 pa sila nasa epixtar, binabawasan ang kanilang sahod at ninanakaw ang kanilang mga bonuses, nandyan pa rin sa bagong pangalan na ‘Amberbase Solutions’?!?! ang galing naman ng may ari nito, na-hyhypnotize nila kayo hehe
no offense pero pun intended. at least sa mga bago dyan sa kumpanyang iyan, lesson learned. it could get worse. kaya habang maaga pa, lipat na kayo ng call center at wag nyo nang habulin ang mga backpay na yan. move on is the best foot forward to put inside the door. (tama ba? hehehe)
Being a loyal employee of amberbase marami ng pagbabago, hindi nman sa pinagtatangol ko ang company na ito.. its nice to say na updated na ang lhat ng contri nmin at katunayan merun sila mga receipt n nka post sa bulletin board na all statory payment are paid for that month and its already posted n rin kasi nag check ako sa sss website. hindi nman cguro totoo na epixtar is still exist. Amberbase is a new company hindi ito makakapag operate sa pilipinas kung papalitan lang nya basta ang pangalan from epixtar, thinking na ang daming bad record nito sa DOLE as employer.
Ok nrin ang psweldo since we have our ATM card already na hindi tulad dati na parang construction worker. Sa awa ng diyos hindi nman na dedelay ang sweldo namin eversince epixtar pa ito until naging amberbase xa.
Let us all be thankful na kahit ganun ang nagyari hindi parin kmi nwlan ng trabaho at tuloy parin ang operation, nakaklungkot icipin nga lang sa ibang kompanya, natangal na sila hindi pa nabayaran ang benepisyo nila.. worth na rin to stay khit ganun ang nangyari atleast my children have survived hindi kami nagutom. Sa mga naapektuhan ng ganung pangyayari its not only epixtar ang nakaranas ng ganung sitwasyon.. may mas worst pa nga dyan na bigla n lng tinangal at di pa pinasweldo. let us look at the brighter side of life.. Epixtar is dead.. and it doesn’t really exist.. Epixtar doesn’t care khit cguro magreklamo pa tayu sa congresso!! and I’m sure wlang magyayari lalo na US Based ito na nagun e bagsak ang ekonomiya.. Gusto ko man sumama sa inyo, i leave it up to our lord n lang..
Hope you guys get my point..
AMBERBASE staff now (w/c are the same admin staff) will always tell you that they don’t hanbdle your backpays or contributions since its EPIXTAR’s problem..and they will tell you wla na cla records.. AS IF!!! E cla tong mga admin na nagtatago ng files e…so sa mga ex employees ng EPIX wag n kyong umasa na may makukuha kyo.. Legally they are officially a different company.. (galing ng busniness move) so wala magagawa ang LABOR
FYI, Amberbase is currently having problems with the Onshore people of EPIXTAR kasi nde cla binabayaran sa service nila (the programs and all)
We (the victims, not Epixtar) have setup a free website for everyone to post their stories, give and receive information, and become a message board for all those involved. We are just starting it so please log in and contribute as much as you can and spread the word for the website.
epxrlabor . com
Thanks!
We (the victims, not Epixtar) have setup a free website for everyone to post their stories, give and receive information, and become a message board for all those involved. We are just starting it so please log in and contribute as much as you can and spread the word for the website.
epxrlabor . com
Thanks!
I really feel pity for the loyal (or got stuck?)employees of Epixtar. I’m still bothered why our prettiest Team Leader (she’s my Crush wohoooo!!)who was working for Epixtar for 3-4 years hasn’t done anything about her obvious situation – until now. I hope she hasn’t lost her aspirations.
If you’re one of the employees who got “Transitioned”, “absorbed”, or whatever, you’ll get the feeling in your GUT that Amberbase IS still Epixtar.
Also, why would a NEW OWNER (even I don’t know who) trust a Management Team that can’t run the company anymore? If I were him/her (or a party), I’d be worried about my money going to hell with these people “Money-ging” my business. They’re TOTALLY THE SAME people!! How can I, a rank-and-file ever hope for a BIG CHANGE for this place?
I am really dissappointed when I felt that the same LENIENCY and SLACK management style Epixtar is known for is still in effect. I was really hoping for change in terms of Personnel Management but anyone can still do dumb things without feeling guilty.
I was wrong to blame the I.T. Guys about the BAD QUALITY of Equipment we’re using for “Business”. I’m with one of the stable (I think so, we’re expanding and our Client likes us – the agents so much)Inbound Campaigns of the company. But I’m totally baffled that the Higher-ups don’t ever consider UPGRADING our Workstations. 80% of the mice we use can be considered unusable. Yes, we all use LCD Monitors but the CPU itself is running on Year 2005 Specs (Pentium 2.4Ghz, 256mb RAM). I consider the CPU still good but somehow, the network job of these computers are messed up (server issue?). Even Notepad gets “hanging, freezing, or whites-out”. Expect 1-3. seconds delay whenever you switch applications or windows. Even worse, it makes you furious with that “NOT RESPONDING” message. Other times, it won’t let you take control over the mouse pointer.
Bang my head right now on the concrete floor is what I wanna do(It’s gonna hurt, I won’t). I’m not gonna make a career here. I’m taken for granted, I’m put aside. They’ll see what they’re missing after I leave. Only thing making be pull back is our Client. They’re so friendly! Lucky Epixtar-Amberbase…
guys we need to log on http://www.epxrlabor.com..
and please register.. this is our site, and possibly this will give us justice hopefully..
thanks!