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May 22, 2008

Infonxx renamed to KGB

Philippine call center company Infonxx recently renamed itself as KGB Philippines. The new name is not an acronym but if you think it sounds familiar, you’re right. They got their new name from that defunct Russian security agency.

kgbIn a recent conference call, Infonxx co-founder and CEO Robert Pines, explained the changes in their company name and their goal to be the number 1 directory assistance service worldwide.

What caught my attention was why they changed their name to KGB. According to a source, a lot of people often mistakenly pronounce Infonxx as “in-fonks” instead of the “info-n-x-x”.

The new name, KGB, was chosen partly because it’s “intriguing” just like the Russian intellegence agency it was named after.

KGB (Infonxx) is a US call center company specializing in directory assistance with offices here in Makati (RCBC Tower) and Sta. Rosa, Laguna. They’re the leading directory assistance service in the UK and also plans to enter other markets such as the Philippines and other Asian countries.

To learn more about Pines and the success of Infonxx in United Kingdom, check out this 2003 story from the Telegraph UK.

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36 Responses to “Infonxx renamed to KGB”

  1. Jumpieskirt says:

    I hope i can get another job after my previous tl gave me the lousy training.

  2. Jennifer says:

    KGB- Knowledge Generation Bureau.

    Bread and Butter- 411 of Sprint, Comcast, Viaero, Virgin Mobile, Cox, CableVision etc.

    They lost the Dominos Pizza Account because their client never renewed the contract.

    But they have the Pizza Hut/WingStreet account already taking orders from Texas, Indiana, Wisconsin, Louisiana, Mississippi, Kansas and MIssouri.

  3. Jennifer says:

    Any one else want to apply D.A. for 411?

    Here are the requirements:

    * 35 seconds average call processing time.
    * 100% Quality (How you became a good dog to your boss and customer).
    * You must forget that there are holidays.
    * You must Know how to hold your Pea for a maximum of 3 hours.
    * You must have your own car especially if you are going to work in Sta. Rosa Call Center.
    * Be ready to be Americanized or else you will talk to a racist.

    Enjoy your calls American Dogs!

  4. Jennifer says:

    American Call Center Agent – earning $12-$18 per hour ($960-$1440 per 80 hours and make it 160 hrs per month). So a total of $1920-$2880 per month.

    Pinoy Dog American Call Center Agent- P83.39 per hour = $1.7353285762148236474155278507855 X 80 hrs working time = $138.82628609718589179324222806284

    $138.82628609718589179324222806284 (multiply it by 2) = $277.65257219437178358648445612567 an agent earning here in the Philippines for a month. Compare it with an American Agent salary doing the same job.

    Correct me if I am wrong with this computation.

  5. cj says:

    i’m not quite sure how you figure at the american call center that we make $12-$18 an hour! but we are quite a bit less then that, the average csr makes approx. $9.75! which american call centers are paid that much? i’m interested in relocating! no csr at the kansas call center makes that!

  6. archie says:

    mgnda kgb ky lng msydo clang mhigpit un bng knting pgkukulng bagsak kn agd dpt don itrain nlng nila pr mhasa p ung my potential,mgng considerate nmn sn cla,pero kht gnon two thumbs pu prin kau skin

  7. cutipie says:

    snu ba yung cute na guy sa sta rosa site sa D.A?? yung chinito na mejo maliit lang na super cute kahawig ni lee jun ki yung guy sa my girl na koreanovela. grabe cute mo sna mkilala kita! anyone knows him?

  8. Evelyn Salty! hahaha says:

    I work at kgb_phils. Ive been to 4 corners already coz I’m nice and really sexy, hahaha seriously I’m one of the best CSR there,I know how to treat my callers with great customer service, day and night,I’m really proud to be part of team. @cutipie I think friend ko cya siya si marc benedict don’t know the surname sorry.

    trivia: even convergys bid for the name KGB. this is so true search for it…google it! enjoy searching think like a special agent, we also have work at home for ASK ANYTHING? text 542542 works only in the US.

  9. jaune vert says:

    u might be looking for an extra income. check this out.

  10. msp training says:

    This actually answered the drawback, thanks!

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