I’m seeing a lot of reports, news and all raves about the Philippines being the center of attention for the call center industry (or is that contact center?). But, is the Philippines the primary destination? Statistics would show we’re not.
Last week, reports came out that Apple will be opening up a tech support facility in Bangalore, India with an initial manpower of 1,500 and to double by the end of the year. Why Apple didn’t pick the Philippines, I can only speculate.
The early this week, Dell formally launched its office at the SM Mall of Asia in Pasay City with an initial workforce of 700 to be doubled by end of the year. I saw in TV that GMA was also there to thank Michael Dell for choosing the Philippines as its location for the call center facility. She was all praises actually. Didn’t she know that Dell has an existing support center in India? With an existing 1,000 10,000 call center reps in Bangalore, Dell is also planning to add 50% more within the year as well.
So, by the end of the year, Dell will have 1,000% times more hired agents in India than the Philippines.
Basically, I think we’re just a backup plan and not really the prime destination. At the end of the day, it will still be about the economics of the industry and Indians are still way cheaper than Filipinos.
Filipinos are way way better than Indians i am a Filipino we can easily adjust to any accent because we’re smart and educated why do you think Indians are cheaper than Filipinos? its plain and simple dude because we are far better than Indians in many aspects like the accent, grammar and the right attitude etc etc. India is only good for a non voice BPO’s because Americans cannot understand you and they will be pissed the way you (Indians) speak.
Filipinos are way way better than Indians i am a Filipino we can easily adjust to any accent because we’re smart and educated why do you think Indians are cheaper than Filipinos? its plain and simple dude because we are far better than Indians in many aspects like the accent, grammar and the right attitude etc etc. India is only good for a non voice BPO’s because Americans cannot understand you and they will be pissed the way you (Indians) speak. another thing why they (BPO) choose Philippines because the number one problem of india is malnutrition they lack of vitamins to keep their memory sharp
Hey Indian punk bitches check your grammar first before you write anything i don’t understand what your saying
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Mivo el edo seco per kizo.Ona la pesa ?
Mivo el edo seco per kizo.Ona la pesa ?
The Philippines has topped amongst the choices for offshore outsourcing countries due to low wage cost. Amidst global recession, a foreigner’s best resort for its business to survive is outsourcing to low wage countries and Philippines is one of the developing countries with low wages. Some may just want to free up their time and grow their business but simply cannot afford unless revenue increases. Other than that is cultural affinity from the West (historically) and English Proficiency. Despite that, we can never erase the fact that India has strong roots in call center industry most especially when we talk about IT and we concede to the fact that there are some things that India has and the Philippines don’t. But the Philippines continue to improve its talent and develop its resources to provide the best possible customer service.