KGB Philippines lays off 600+ agents

A source from inside KGB Philippines sent a tip about the latest mass lay off of agents in KGB Philippine’s Sta. Rosa contact center. The head count — 600 and growing.

Employees that were affected came from the SMS Account (where customers sent in SMS questions and agents quickly reply answers pulled from research and online searches).

The news was came out last Monday (February 9, 2009) where people in the Sta. Rosa site were informed that majority of the agents will be let go. One employee recounts what happened over at PinoyExchange:

Patay ang halos lahat ng teams sa SMS Acct… Kahapon 9 Feb 2009, Parang nagmistulang funeral parlour ang KGB Phils…. After our 1 hour break, bigla kaming pinag log out at pinapunta sa training room.. Doon maraming teams din kami sa loob

Bigla na lang sinabi sa amin na kailangan na daw kaming tanggalin sa trabaho meaning “TERMINATED” na kami lahat (ANG NATIRA LANG AY TEAMS 1-8 AT ANG TEAMS 9-39 TSUGI LAHAT INCLUDING THE TEAM LEADERS)..(Sorry correct me if Im wrong with the figures this are just based on those tsugi persons that I have talked to yesterday). Hindi daw nila inaasahan ang mangyayari pero kailangan na mag MASS LAY-OFF.

More reactions and explanations were posted there.

It looks like KGB was banking on projections that their SMS service would grow so they were aggressively hiring only to realize demand went down over the last quarter and a lot of employees were left without nothing to do on their shifts. However, seems like 600+ heads are too many for a simple overshoot of personnel management. Obviously, the global financial crisis is once again the culprit.

KGB provides services for incoming calls requesting information about directory assistance, movie showtimes, restaurant reviews, traffic, weather and other information with clients in the US and the UK.

583 Comments on this Post

  1. jaune vert

    CRYING OVER THE SPILT MILK WILL GET US NOWHERE.. First time again to check this site out. Sad to hear, things happened the way we are not expecting it to happen. I’ve already charged everything to EXPERIENCE. I understand,that, sometimes to get away with hurt feelings is to talk it out. At other times, things are better left unsaid.
    Business strat kasi ang laying-off of people. Better be equipped. We might want to take short courses(certificates)instead and learn other helpful skills to survive. I may sound very positive though. Please don’t get me wrong.

  2. first came last out

    Move on na po. charge it to experience.

    Equip yourselves with other skills para pwede kayong makipag sabayan kahit saan kayo mapadpad. Step out of your comfort zone. Alam nyong madami pa kayong pwedeng magawa to be successful. Di lang puro call center para dun sa mga taong alam nyo sa sarili nyong may ibubuga namn kayo sa ibang nature of work. don’t waste your time thinking about the what you thought was a “bad” experience with the company. In fairness to them, napaka galante nila.

    kgb_ was not at all bad though. I was a part of the SMS SRCC pioneers and part din ng last redundancy. I had happy days with the company, I enjoyed working with my team, I love receiving a good net pay every payday. I felt excited every monday to see the result of my QA. I am always looking forward to go to work. – It was a heck of a good job. but not all good will last – that’s the reality of life, that’s how business works. That was my experience with kgb_Philippines.

    Ang part na malungkot sa experience ko ay pag di ko nakuha ang 100% QA score because of a missing comma or full stop, or pag na delay ang bonus ko because namali ang QA people sa pag analyse ng sagot ko….hahaha!!

    I’m happy at least I became a part of that “ONE OF A KIND JOB”

    Be glad that once in your life you experienced being paid high for months or years. Everything has a downfall. It just happen na sa atin nagyari yun.

    Me, working as an Office Administrator now and earning as much as I was earning in kgb_ before.

    I still miss my old team, na halos di naghiwa hiwalay since we started in June 30, 2008. I also miss our mother earth na nag lalamyerda na ngayon sa SG. *peace boss. hahahah!

    You can also do it! tigas lang ng dibdib ang kailangan and try to be out of your comfort zone.

  3. bestelkado-1

    Thanks for your marvelous posting! I truly enjoyed reading it, you’re a great author.I will be sure to bookmark your blog and will often come back someday. I want to encourage one to continue your great work, have a nice evening!

  4. ask ko lng po…..pede po bang maregular sa agency kapag naka 8 months contract kse po sabi nila samen kapag naka 2 balik ka sa loob ng 10 months ay regular kana kaso po binago po nila….nakapag 5 months at 3 months lng po kaya naka 8 months lng po ako sa kanila….ang huling usapan po namen kapag deretsyo po ang contract namen regular na po kame kaso binago na naman po nila ang contract pinapapirma po kami ng 1 year pero d pa po kame regular nun……dapat po ba kmeng pumirma,,????…anu po ang dapat nameng gawin…???

  5. cptsantos

    wag na kayo mag-away. pare-parehas naman kayong mga tanga at bobo dahil hanggang call center lang kaya ng utak nyo.

  6. sad. some careers sacrificed for nothing. hope or hopeless? basta sad.

  7. I always used to read article in news papers but now
    as I am a user of internet thus from now I am using net for content, thanks to web.


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