A source from inside KGB Philippines sent a tip about the latest mass lay off of agents in KGB Philippine’s Sta. Rosa contact center. The head count — 600 and growing.
Employees that were affected came from the SMS Account (where customers sent in SMS questions and agents quickly reply answers pulled from research and online searches).
The news was came out last Monday (February 9, 2009) where people in the Sta. Rosa site were informed that majority of the agents will be let go. One employee recounts what happened over at PinoyExchange:
Patay ang halos lahat ng teams sa SMS Acct… Kahapon 9 Feb 2009, Parang nagmistulang funeral parlour ang KGB Phils…. After our 1 hour break, bigla kaming pinag log out at pinapunta sa training room.. Doon maraming teams din kami sa loob
Bigla na lang sinabi sa amin na kailangan na daw kaming tanggalin sa trabaho meaning “TERMINATED” na kami lahat (ANG NATIRA LANG AY TEAMS 1-8 AT ANG TEAMS 9-39 TSUGI LAHAT INCLUDING THE TEAM LEADERS)..(Sorry correct me if Im wrong with the figures this are just based on those tsugi persons that I have talked to yesterday). Hindi daw nila inaasahan ang mangyayari pero kailangan na mag MASS LAY-OFF.
More reactions and explanations were posted there.
It looks like KGB was banking on projections that their SMS service would grow so they were aggressively hiring only to realize demand went down over the last quarter and a lot of employees were left without nothing to do on their shifts. However, seems like 600+ heads are too many for a simple overshoot of personnel management. Obviously, the global financial crisis is once again the culprit.
KGB provides services for incoming calls requesting information about directory assistance, movie showtimes, restaurant reviews, traffic, weather and other information with clients in the US and the UK.
what about ung work at home ng KGB?
nag apply kc ako dun, ok lng ba un?
Sa nagsabing inutil ako, ok lang yun. Malaya tayong magpahayag ng ating damdamin dito sa forum na ito. That’s what democracy is all about.
yan ba ung mga CSR ng Ruth dati? i heard epal nga yang mga yan.
@ rage against kgb–are you really sure of the things that you are saying here? As i can see it you are only basing everything in heresays. Do you have any legal evidence to all your accusations. You are only getting those informations from CSR who as well don’t know anything but conclude in their own opinion on what might be happening. How i wish that before you say anything gather more solid facts and evidences. Also don’t get it from CSR most especially to 1 particular group who always have a lot of angst and a lot resentment, grievances but are still here. A group has a lot of complains even for simple and small things, this group will complain, backbite anyone even superiors because they think that they are good and that they are God’s Gift to all, it would be okay to act like that if you could at least prove yourself with your stats but even in that part they dont excel. Why don’t you people do something which could be more helpful to our account instead of being so “feeling magaling”. I pity these kind of people, I wish that next time you may write something more sensible. Thank you
dati pa yung accuracy memo nasuspend lang yan. tanong mo pa mga CSR ng teams 1-3 dati yung mga pioneer agents ng SMS. kawawa ka naman inutil ka.
ayyy mag lalay off nanaman? ano ba yan hndi siguro kasi 300 percent ang offer ng sms sa ibang agents sa ibang dept kpg nag overtime, so imposibleng mag lay off nanaman(sta.rosa)…….. wag basta basta maniwala………pero tama hindi ka babayran khit nka sampung taon kana.. ganyan cla pero masaya pa naman kami don………. kasi ilang years palang naman eh.. wala tayo magawa………. saka nabayaran naman ng malaki ang mga na lay off at may mga police na nag aasists s knila noon…..malaki naibigay sa kanila kaya ganon naman na walang epal ang na lay off…….. for more info contact th HR dept..
haaayyy.. eto lang ang kasagutan sa 6 accuracy fails na yan: it was patterned sa US and UK voice policy. Sa lagay eh hindi nyo na gagalingan ang pagsearch? kung ang reklamo nyo eh mas malaki ang scope ng pagsearch ninyo dahil sa internet, hindi excuse yun. dapat husayan nyo pa ang paghahanap. kaya nga kayo nandyan dahil you all have the ability and the skill for that job. kung ako sa inyo, galingan na lang ninyo para kung may redundancy eh kasama kayo. bayad pa kayo. kesa naman maunahan kayo ng pagterm dahil sa pagkakamali ninyo sa pagsagot… konting kapit pa… malapit na ang susunod na redundancy..
Isa pang comment. Yung TDO na Ivan, marunong ba talaga yun? Tanong ko lang, kasi pag nagpa assist ka sa kanya, parang di alam yung ginagawa niya. Paano ka ba talaga naging TDO?
Greetings, SMS agents. May balita na magkakaroon na naman ng tsunami sa KGB. Pero, bago mangyari yun, may kabalastugan na naman yung management. Yung memo tungkol sa 6 accuracy fails and corrective action kuno. It’s another way of terminating people without paying them. Gago talaga management ng KGB. Habang mas matagal ka sa company, lalo kang gagaguhin. No wonder marami nang umaalis. Loyal people should be rewarded and not be screwed.
Kung magsara man yung account, sana naman bayaran nila yung mga agents dahil kahit papaano, kumita naman ang company dahil sa kanila. Sa KGB, matakot kayo sa karma. Lahat ng ginagawa niyong pang aapi sa agents, babalik din sa inyo yan.
i guess if you’re done breaking my heart, then i should go
as i stared in your eyes, you asked me why i was about to cry, cause i knew you’re going to say goodbye
why can’t you see how much you hurt me this time?
you used to say you were sorry, now you don’t even care anymore
i never hated you for not loving me, but i hate you, for me making fall even more when i’m trying to let you go
i’ll never let you see through me
i’ll never show you how broken i am inside
my friends tell me to let go, or atleast to try, but what do i do when i start to try?
im holding you back yet i don’t want to let go
im fighting back emotions i never fought before
when you said you don’t need me or you’re happy with someone else,
i didn’t expect you to be right
my head rest on my pillow, i let the tears flow and ask myself,
why can’t i let go?
i know i have said goodbye so many times before, but all roads lead me back to you
but now,
as i say this goodbye, i have this feeling that i dont want to see you again
i dont want all these feelings to come back and hurt me once again
i know i cant let go of my feelings, but, i have to let you go
sorry!.
if it took me this long to let you go
i still love you and i probably will love you for a very long time
but somehow i know, i have to move on and get over you
and the only way for me to do that, is to be not around you anymore
like what they say, we can’t forget someone we loved, we may want to, but we cant
love cannot be forgotten no matter how hard we try,
and how much we think it will ease the pain
it will always be there forever
maybe fate will smile upon us, and we’ll see each other again and be friends
maybe someday
i miss all the memories…
Echo replied on Dec 25th, 2009 at 10:13 pm (468)
UnfortunateGuy: jotthisdown.com or padfly.com <- hope this answered your question.
thanks! nakuha ko na mga data ko. xD
pota yung mga tl diyan lalo na yung mataba at kulot na buhok na tibo mamatay ka na sana
UnfortunateGuy: jotthisdown.com or padfly.com <- hope this answered your question.
james randall: now, we can truly attest that the famous line "When One Door Closes, Another Door Opens" is true. I truly believe that life is full of opportunities and sometimes we have to go out of our comfort zone to step into the right one.
i belong to the unfortunate ones who were laid off by kgb or infonxx. it was really sad ‘coz 5 years ako dun tapos feeling ko binale-wala lang yung loyalty at competence ko sa trabaho. but its okay kasi i was able to get a job far better than the job i had in kgb. i am now a part of a bigger and much more stable company. same industry, call center. sad to say, kgb is really going down. good thing i was able to get out of a sinking ship. good luck sa mga natira dun. sana masaya pa din sila sa trabaho nila. but from what i heard, pati nga mga performance bonuses wala na daw. tsk tsk… grabe.
i repeat? nakalimutan ko ung notepad na madalas natin ginagamit sa kgb? alam niu ba kung anong site un? pasabi naman..
@AsoSiEcho: And if may add na hindi lahat ng natirang CSR at nakaligtas sa 2 waves ng redundancy ay sobrang kagalingan. Masipag oo pero their bodies of work (w/c i saw from their stats sa Team WAPR) was not that impressive at all. I don’t need to name names kasi alam naman nila kung sino-sino sila. I’m hoping na sana nag-improve na sila. For the likes of you, mukhang kelangan ka pa ng konting hasa when it comes to comprehension.
@AsoSiEcho: sino naman may sabi sayo na na-redundant ako? ang bilis mo naman mag-conclude. anyway, nag-resign ako months ago and currently working for a better call center. And please basahin mo ng maigi ang comment ko. Do you even know the context of my entry? It may sound i’m B*tchin about kgb_ but it’s way far from complaining. Yan nga dahilan kung bakit ako umalis kasi ayaw ko ng mag-complain. I had to get a hold of my life and find a better opportunity – which I did. I wish the same for you…
Uii AsO kaw magaling ka ba???? di namn ata…. HAHA
HAHAHA…. Galet ka Echo???? Inggit??? Anga ka lng… At least may work pa rin d2… Eh kaw??? Bat nagrereklamo ka??? D2 ka ba work???? lam mu wag ka na magalit nabayran ka na ehh… kala mu naman lagi nyung ginagawa best nyu dati para magreklamong tanggalin…. d b???? ANGA KAU!!!!!!!
sinu ang sa kgb_ US d2?