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Dear Sun Cellular

An old friend asked me to post this on my blog, hoping Sun Cellular would listen and read:

Opening a New Sun Cellular Account

To Whom It May Concern:

Last 18MAR06 I applied for a new Sun Cellular account. I have passed
the necessary requirements as stated in your website.

1. Completely filled-up application form.

2. Valid ID – SSS ID.

3. A. Proof of Billing

– Electricity Bill
– Water Bill

I live in a condominium where the electric and water bills do not bear
the names Meralco or MWSS.

B. Proof of Income – Form 2316 and last 2 payslips.

I vividly remember the lady attending my application informing me to expect 2-3 days processing time. Great!

After 1 week I receive a call requesting for additional statements. Recalling that the statements I provided (water and electricity bills) might not be acceptable, I decided to forward my last 2 credit card statements. I intentionally crossed out my credit card numbers.

Today (28 of March ’06) I receive a call informing me to submit another creditcard statement with my credit card numbers revealed. I will do no such thing and I demand a valid explanation. Anybody in their right mind will not disclose their credit card information to anyone who already has one’s personal information.

I believe I have submitted the necessary requirements. Either you approve my application or not, I don’t really care anymore. I’m no longer excited.

This will definitely fall on deaf ears. Prove me wrong by giving me a response. You know how to reach me.

Regards,
Chester Cheng
9 years Globe subscriber

The last line reads “9 years Globe subscriber”. If you can’t accomodate this switcher, I don’t think you deserve to have loyal subscribers.

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Avatar for Abe Olandres

Abe is the founder and Editor-in-Chief of YugaTech with over 20 years of experience in the technology industry. He is one of the pioneers of blogging in the country and considered by many as the Father of Tech Blogging in the Philippines. He is also a technology consultant, a tech columnist with several national publications, resource speaker and mentor/advisor to several start-up companies.

62 Responses

  1. Avatar for christene christene says:

    do any of you have the customer support of sun? or the dispute team. i also have a story to tell, and id like to restly tell it to the top management, as the dispute team seems covering up their system, their management.

  2. Avatar for hebz hebz says:

    ako nga sabi 10k daw bill ko

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