If any of you have ever tried booking online for a domestic flight from Cebu Pacific, lucky you. I have been trying to get a reservation for plane tickets the whole day without success.
Cebu Pacific has this new e-Ticketing feature on their website which promises hassle-free traveling, or so they say.
Cebu Pacific now lets you fly without a paper ticket. When you buy a Cebu Pacific e-Ticket, we electronically store your ticket information in our computer system instead of issuing you a paper ticket, so you won’t need to worry about losing something that’s non-replaceable.
Scheduling was ok, filling up forms was a breeze but credit card payment was a pain. I always get an error page while my card is being processed. Now I don’t know if my card was already charged or not.
I called up their 24-hour call center but all I get is either a busy tone or a recording that recommends me getting my ticket thru their website. I got thru but the line was full of static noise the lady on the other end could not hear me. I thought it as just my landline so I tried using my mobile phone only to find out its their system that’s having problems.
P.S.
Imagine it’s cheaper to fly to Bacolod City and take another 1 hour boat ride to Iloilo than flying straight to Iloilo City. That’s almost 20% less off the bill.
Marami sigurong customer na nag aagawan sa murang ticket. Ganyan talaga pag lumaki ang demand.
Very informative post! Normally I don’t comment on blogs but this post deserves it
Cheating on CEBUPACIFIC .. The worst air company, do never ever flight with cebupacific. they charge your money and not let u in on board inventing all kind of bull shit , to me happens that i was just one Late for check in – thats what they say, i arrive one hour before flights and they sad thats its closed all ready …. its really piss me off .. so angry..Never ever again CEBUPACIFIC ..
Cebu Pacific is run by thieves.
They overbook their flights incredibly and they send home everyone else without flying and without their money (with all kind of different excuses).
Want to play roulette book with them. Otherwise especially for long weekends and your deserve holidays use a proper airline.
This is just a scam.
I had a Confirmed ticket Singapore – Manila – Cebu and they sold it to someone else.
It can happen to you and you will lose hotel, visa ticket etc.
Then you’ll remember about this message (or you will find it later) angry like me.
Avoid this airline at all costs.
tried to purchase for this november flight. need to check it first for confirmation.
in fairness to cebu pacific, i have no problem booking my family’s flights to cebu since january 2009 using my credit cards.
your experiences may not be the same with others.
In Singapore, it’s a regular experience for Cebu Pacific to refuse eTickets because their computer system shows that they haven’t been paid for. Every night, there will be 1-5 girls (normally girls) who can’t fly because of this. Of course, nobody will take responsibility and there are no contact numbers or email addresses for responsible people within the organisation- they’re obviously aware of the problems and simply avoid contact! I think it is probably the worst managed airline in the world from an admin perspective but they have good pilots and new planes so at least they’re safe. However, they really are a national disgrace and reinforce the inaccurate stereotype that nothing is well-organised in the Philippines.
nakaka inis kasi nag punta kami hong kong nung pauwi na kami na delay dapat 10 naging 2 am di man lang sila nag bigay na water we dont have any money …………….we never ride in cebu pacific eny more………..soooooooooo bbbbbbbaaaad
Was going to fly Cebu Pacific, Bangkok/Manila but after reading about the hassles people are having will choose another airline even if it cost a little more
Bazza James
The pilots and planes are very good, it’s the admin that is so appallingly bad. The last time I flew Cebu Pacific was from Manila to Davao. My flight was delayed (no surprise) but the airline didn’t even tell the pilots and crew who turned up to fly a plane that didn’t arrive for another six hours! If anyone knows the email address for any contact people please share them. Nothing is published on their website, no doubt to ensure that senior management are not made aware of how badly run the airline actually is.
Yet another person here with the same issues. We have been trying to book online for weeks seeing the price go from 1000 pesos to over 4000. We also received the credit card error as we are trying to book from the US. We tried over many days and finally connected with the call center- it was great to have someone say they will take our visa card over the phone but it might charge the card but the ticket potentially would not be issued. No thanks… PAL is still be best as you know what you are getting. too bad they only fly 1 time a day to our location or i would fly them every time.
Can someone tell me exactly what e-ticket means for Cebu Pacific? It almost sounds like they send me a ticket via email but I still have to confirm it at the desk. Unless it is a paper ticket; I have had issues even getting through security on international flights even. Some of these little issues would really make the philippines a much better place to visit as i love it; but it is a nightmare dealing with all of the terrible systems and corrupt people. Such is life but it seems everything breaks on purpose but giving them a little cash seems to fix the problem right away. Interesting business practices…
took cebu osaka – manila no problem
but funny to read
…and i had scary flights with zest…the screw near the propeller came out…i said this to the air hostess…she didnt even see what i mean
and e-ticket means you dont need anything (book online, then you can fly)…i never print out my tickets and if (only in asia) you need a ticket to enter the airport i say to the security thats called ticketless flying…and they ask at check in, so i can go in 2 minutes later…
in civilised coutries you can enter the airport whenever you wish
No way I am taking or even suggesting anybody to fly Cebu Pacific. This is the most irresponsible airline I’ve ever experienced. I bought my sister a ticket on Sep. 4, 2009 for Dec. 18, 2009 flying from Taipei to Manila to Cebu. At this very moment, my sister is in Taipei airport arguing. They did not have her booking because according to them they changed their schedule. Neither me nor my sister received any notification of such change. Taipei check-in counter managed to give her a seat for 1:25am Taipei to Manila, but they can’t do anything for the Manila to Cebu. Now my brother is at their ticketing office. What’s the use of cheap fare if they don’t even have the decency to notify paid passengers of the change. Will consult my lawyer first thing on Monday.
I have had problems for 2 years trying to book online. Only once has it worked at all. I even put a travel notice on my credit card and notify them that I will be buying foreign tickets.
CP takes all information including my credit card number and security code. The web site says “pending” for the purchase, then I never hear another thing from them. I guess it’s still pending for 3 days. I think it has gone into a black hole.
Now i think this is intentional on the side of CP. They force you to phone their appallingly bad call center, THEN THEY CHARGE MORE THAN THE POSTED ONLINE PRICES, not to mention the long distance charges and poor phone connections. Fuck them!
go for pal or zest air. i never had a good experience with cebu pacific. a few years ago, the plane took off and the overhead panel dropped. when the stewardess attended to me, she fixed it the old-fashioned way by pushing it back. no explanation at all. worst, when the plane landed, i was already half-reclining on my seat because the overhead panel was an inch away from my face.
as we were leaving the plane, i pointed it out to the stewardess who said…”ahh, thank you for flying cebu pacific mam”
since then, i felt jinxed with cebu pacific. they don’t allow carts inside the pre-departure louge area and i had to walk with a heavy fragile hand-carried stuff all the way to gate 100-something!
just a while ago, while trying to book online – i didnt get a confirmation receipt after i have given all my credit card details! and their hotline personnel (who must be a call center agent with a long spiel) told me i should check with my bank…i know that…but it still meant my booking was zilch!
i take cebu pacific only when my schedule forces me to, otherwise, it’s pal or zestair for me.
Once again you have create a great post and serve the community with new idea. You have my thanks..:D
gusto ko lang sana mgtanong kung anung ang mga promo this month.plz reply to my yahoo mail account catz_cal87@yahoo.com.ph….tank you
Experienced UNAUTHORIZED CANCELLATION OF BOOKING for THREE freaking times!!!!
I booked a roundway ticket for Manila-Saigon-Manila last April 2010 so I could avail the special promo. I got the confirmation receipt and felt very excited. After a week, May 2, I got another itinerary receipt stating that I cancelled my Manila-Saigon flight, leaving me with my Saigon-Manila flight. It was a long useless argument with a customer agent. So i decided to purchase another ticket (have to pay higher for the fare). On May 18, I received an email again stating that I cancelled what I booked on May 2. I got very upset. I realized its costing me lots of money. I was able to reach the guest service manager and settle it through giving my ticket back plus a travel fund valid within 90days. And so I thought everything is ok… until yesterday, I received a phone call informing me that I cancelled my Saigon-Manila booking. haaaaaaaaaaaayy… this is really crazy!!!! they even insisted that maybe someone has an access on my email. But if that’s the case, then why is my other booking (like hotel booking etc) NOT troubled?
And why notify me three weeks before my tour? and a month past after the cancellation has been done?
haaayyy..
anyone here with the same experience???
i just want to know the latest peso fare promo then its hard for me to follw evryday to online…so that can u send me everyday info about ur promo,so that i can easily booking.. tnx