24/7 Call Center – Financial Service Representatives

Financial Service Representatives (Day Shift)
(National Capital Reg – Makati)

Responsibilities:

* Responsible for delivering customer satisfaction and problem resolution to the client’s customers for a particular account or program.
* Responsible for adhering to client call handling protocol and procedures
* Responsible for interfacing with customers through the phone in a courteous, empathetic and professional manner.
* Responsible for resolving customer needs, concerns and problems.
* Responsible for educating the customer on detailed product information
* Responsible for managing the performance of a group of call center representatives providing coaching and feedback, documenting results, counseling and mentoring, and delegation of work whenever necessary
* Responsible for customer case documentation
* Responsible for proper call escalation, call transfer and redirection of customer concerns.
* Responsible for delivering voice of the customer feedback to the client to improve overall service
* Responsible for delivering insight on how to improve overall customer satisfaction.
* Responsible for participating in focus group discussions, meetings, ongoing training and other activities related to improving overall customer satisfaction.

Requirements:

* Bachelor’s degree in any Financial/Math related course with at least 6 months experience in a call center (inbound or outbound)
* Experience handling finance, credit and collections in a call center is preferred.
* Full-Time positions available.
* Must be willing to work in Makati.
* Willing to start on February 2010.

Company Name :
24/7 Customer Philippines, Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Local Based Company
Location :
MJ Plaza 106 Valero St. Salcedo Village Makati 1200
Company Fax :
02-79-248-99

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