Experienced Agents (Day Shift)
Experienced Agents (Day Shift)
(National Capital Reg – Makati)
Responsibilities:
* Responsible for delivering customer satisfaction and problem resolution to the client’s customers for a particular account or program.
* Responsible for adhering to client call handling protocol and procedures
* Responsible for interfacing with customers through the phone in a courteous, empathetic and professional manner.
* Responsible for resolving customer needs, concerns and problems.
* Responsible for educating the customer on detailed product information
* Responsible for managing the performance of a group of call center representatives providing coaching and feedback, documenting results, counseling and mentoring, and delegation of work whenever necessary
* Responsible for customer case documentation
* Responsible for proper call escalation, call transfer and redirection of customer concerns.
* Responsible for delivering voice of the customer feedback to the client to improve overall service
* Responsible for delivering insight on how to improve overall customer satisfaction.
* Responsible for participating in focus group discussions, meetings, ongoing training and other activities related to improving overall customer satisfaction.
Requirements:
* Applicant must possess a Bachelor’s/College Degree in any field with 6 months and above call center experience and has been regularized.
* Applicants must have strong PC, keyboard and Internet skills, with the ability to simultaneously navigate through systems.
* Applicants must be willing to work in Makati.
* Applicants should be Filipino citizens or hold relevant residence status.
G/F MJ PLAZA 106 Valero st. Salcedo Village Makati City
http://www.247customer.com
ShareNo related posts.
| Print article | This entry was posted by admin on November 21, 2007 at 5:13 pm, and is filed under 24/7 Customer, Makati. Follow any responses to this post through RSS 2.0. You can leave a response or trackback from your own site. |
about 4 years ago
I am very much willing to work with you
about 4 years ago
I am very much willing to work at you company. I have worked as a call canter agent for Convergys Ortigas. Here’s my contact number 0927-655-8607
about 3 years ago
Im willing to join your company but you require graduate right? But what about the skills do you look at the skills because what would you do with the title of being a graduate if you don’t have the skills being a good agent. It’s not the title that counts it’s the experience and how you havndle a customer.
about 3 years ago
hi there guys, my name is thet… im interested to join your company and i have been working in a call center for almost 2 years and handled inbound customer service for medical insurance and airline account. here is my number: 09073876423 and my email add is malik_mata2002@yahoo.com
about 3 years ago
I’m willing to work in your company. I recently worked as a Marketing & Customer Care Officer for 4 and a half years. Right now I am jobless. I can start immedaitely and can work on a flexible hours includign night shift..Thanks & God Bless
Lorie
about 3 years ago
Hello! I’m Kharine Lyn Bantula. I am willing to join your company. I’m working in a call center industry
about 3 years ago
Hello! I’m Kharine Lyn Bantula. I am willing to join your company. I’m working in a call center industry. I am hoping for your response. Here is my contact # 09158874032
about 3 years ago
hi. I’m Maria Luisa S. Reyes. I am willing to work in your company since I do have experience in call centers. I am hoping for your quick response since i am badly in need of a job. Here’s my contct # 09175135972/ 09294587201
about 2 years ago
Hello! I am Corazon Vallar. I am working with a Group Service Center with the BPO Industry as a Customer Service Representative for almost two years now. I have very good feedback about your company and I am willing to grow with it. I am hoping for a quick response from you and hoping to join your company the soonest possible time. My contact number is 09165410389.
about 2 years ago
Hello! It is an oppurtunity to work for your company.You may reach me at this number 09195276599.
about 2 years ago
Very enthusiastic to work with!!! 09157883183
about 2 years ago
would love to come on board, very enthusiatic to work with you!!! 09157883183
about 2 years ago
are you guys still hiring?..pls give me a ring at this number 932-0869. thanks!
about 2 years ago
are there any vacant positions open still?
about 2 years ago
i really wanna work with a dayshift cal center.i already have a year of call center experience.i hope i will be qualified.i can start immediately.
about 2 years ago
Good Day! I’m Jonnah Padilla from Calamba City, Laguna willing to join and face new challenges with your company. I’m in a call center industry for more than a year now and I want to experience the same job on a day shift. I’m a fast learner and self-motivated,one of my challenges in joining your company is the Bachelor’s Degree requirement. I hope there still chances and opportunities for me to join your company. I am looking forward to hear from you. 09194878583
about 2 years ago
hi,my name is liz,and i would like to work in your company. im interested to work in a dayshift account for a change. ive been working in a callcenter for 5years. contact me @09209462678, thank you