Experienced Agents (Day Shift)
Experienced Agents (Day Shift)
(National Capital Reg – Makati)
Responsibilities:
* Responsible for delivering customer satisfaction and problem resolution to the client’s customers for a particular account or program.
* Responsible for adhering to client call handling protocol and procedures
* Responsible for interfacing with customers through the phone in a courteous, empathetic and professional manner.
* Responsible for resolving customer needs, concerns and problems.
* Responsible for educating the customer on detailed product information
* Responsible for managing the performance of a group of call center representatives providing coaching and feedback, documenting results, counseling and mentoring, and delegation of work whenever necessary
* Responsible for customer case documentation
* Responsible for proper call escalation, call transfer and redirection of customer concerns.
* Responsible for delivering voice of the customer feedback to the client to improve overall service
* Responsible for delivering insight on how to improve overall customer satisfaction.
* Responsible for participating in focus group discussions, meetings, ongoing training and other activities related to improving overall customer satisfaction.
Requirements:
* Applicant must possess a Bachelor’s/College Degree in any field with 6 months and above call center experience and has been regularized.
* Applicants must have strong PC, keyboard and Internet skills, with the ability to simultaneously navigate through systems.
* Applicants must be willing to work in Makati.
* Applicants should be Filipino citizens or hold relevant residence status.
G/F MJ PLAZA 106 Valero st. Salcedo Village Makati City
http://www.247customer.com
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about 4 years ago
Hello and good day!!
Im willing to apply to your job offer…..
I want to prove on your company to share my skills and talents to prove anything and willing to work hardly in your company because i have an experience and i’ll do my best to do anything and help to your company successfully in other project that you gave to me.Ill do my best that i prove it.
I am Computer literate and computer networking Graduate of computer programming and know how to do everything and anything about computer and also I Can easily deal with different kinds of people because i can work a costumer representative. … I hope you contact me hers my # 09186128440 my email add jhayehms@yahoo.com
Thanks and god bless!
about 3 years ago
Hi. I’m pretty sure I’m not meeting all your requirements. But I’m posting this comment for two things- I’m at home and just having fun posting job applications online. Secondly, I’m not having fun anymore at my current job. Presently, I work as a Phone Tech Agent supporting the AOL software client at eTelecare-Clark. Previously, I was an AOL Techmail Consultant, a non-voice queue supporting the AOL software also.
Prior to this positions,believe it or not, I was a company driver for AOL Member Services, Phils. in Clark. The AOL site director then said she saw some potentials in me the way I speak English. She urged me to train as a call center agent. And so I accepted the offer, as it is something new and challenging for me. And, well, the rest is history. And I can say that talking to Americans on the phone is actually fun. A lot of them don’t actually believe that they are talking to someone from the Philippines.
Well, just taking chances here. If you would find it interesting to have a short phone conversation with me, my cellphone number is (0918)358-4176. My PLDT landline is (045)9700-585. Everyone calls me Mel.
E-mail: LAKEELM218@aol.com
rosla_218@yahoo.com.ph
about 3 years ago
Im a telephone banker for Washington Mutual at ICT right now and its hard on night shift for mothers like me. I really wanted to apply pls call me at 09278079783. Iam knowledgeable of all the procedures for CSR.
about 2 years ago
I am serving as a Centralized Sales Support Agent (CSS) for Verizon Business Warranty And Maintenance team since February 12, 2007. Having been with a very challenging account for 2 years and 2 months, I was able to acquire skills that would make me qualified for the position. But the Idea of a day shift schedule is too tempting for me. Please contact me thru e-mail for an interview if there are still posting for a day shift schedule in your company.
about 2 years ago
Dear Sir/Madame,
Im currently working as a callcenter CSR completing my 2 years next week.Working as an agent for graveyard shift find it enough so i would leave a normal life just like the rest.
I have nothing to say further for now but to give you all an idea about my past work experience mostly are in Customer Service.Ive heared that 24/7 has australian acct.Im excited to work with you all and be part of the team as i have experience working with british nationalities so i would say it will be a great contribution.
I wish you all a great shift for now and look forward to your hearing from you at your earliest.
My contact no is 0908-3798772
about 2 years ago
Hi, I am cirrently working at Telus as a technical support representative.
I am looking for a dayshift account. Please contact me thru e-mail. Thank you very much.
about 2 years ago
Hi, I am currently working as a technical support representative.
I am looking for a dayshift account. Please contact me thru e-mail. Thank you very much.
about 2 years ago
Dear Sir/Madame,
Good day, I am very interested with the your day shift account I’ve been working for the night shift for a long time. And saw your add and wanted to try it for a change.
I worked for People Support as a e-rep for 8 months. And been to other account such as technical accounts.
For any update or questions you can e-mail at rowenabataan_09@yahoo.com or call me at 0905-3170226/823-0165.
Thank you