Accenture Call Center – Operations Team Lead

Service Delivery Operations Team Lead (POS)

The incumbent should have deep POS skills for both functional and technical, experience in leading cross-border support teams, and the executive presence to work directly with business and IT leadership.

KEY AREAS OF RESPONSIBILITY:

• Is accountable for all work delivered through a service delivery operation:

* Global
* Regional
* Industry
* Function

• Manages teams, implements and improves standard processes and tools to drive operational efficiencies, and meet operational and financial commitments.

• Supports the sales process as needed by participating in the solution design

• Provides technical support for Store System applications including POS, Loss Prevention and Inventory areas.

REQUIREMENTS:

* Candidate must possess at least a Bachelor’s/College Degree , any field.
* Minimum of 5 years of experience with retail store environment functional architecture
* Minimum of 3 years of experience with application support, management or project delivery for POS systems
* Minimum of 3 years of experience leading a geographically dispersed application management team
* Minimum of 1 year of experience with application support, management or project delivery for Loss Prevention Systems
* Hands on experience with Epicore POS System
* Hands on experience with Aspect Loss Prevention systems
* Experience with Operations Tools from Computer Associates (CA) such as Unicenter

Not a Jobstreet member? Email your resume to work@accenture.com with the subject line JSPOS100609

Accenture is an Equal Opportunity Employer

Want to talk about it? Give us a call at our recruitment hotline 911-7777

Company Name :
Accenture
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Foreign Based Company
Location :
5/F Makati Stock Exchange Ayala Avenue Makati City 1200

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