Program Manager – Jobs in Makati

Program Manager for Technical Account

RESPONSIBILITIES:

* Oversee a multi-level workforce and leads its overall operations while maintaining client relationships and meeting, if not exceeding client expectations.
* Manage internal policies and procedures, operations structure, and information flow within the center.
* Ensure strategic planning and cost effective operations with success and profitability in mind.

REQUIREMENTS:

* Three (3) to Five (5) years of experience in business/project management, preferably in a contact center environment.
* Must have experience in handling 500+ call center agents.
* Bachelors degree in a related field, preferably business management.
* Masters degree (or some units) preferred.
* Applicants should be Filipino citizens or hold relevant residence status.
* Preferably Assistant Manager / Managers specializing in Customer Service or equivalent. Job role in Call Centre Executive or equivalent.
* Full-Time positions available.

Advanced Contact Solutions, Inc.
G/F Asian Plaza Building
Sen. Gil Puyat Avenue, corner Tordesillas Street
Makati City

Interested applicants may also send their resume to:
recruitment@acspacific.com

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