ACS Phils Jobs – Operations Manager

Operations Manager – Cebu
(Central Visayas)

Responsibilities:
The Operations Manager will provide day-to-day oversight for a specific functional area in a process department. The Operations Manager will ensure the process team completes daily activities on a timely basis, meeting customer service level agreements and resolving complex issues. The Operations Manager will also be responsible to mentor team members in the workgroup, providing performance reviews, skill development recommendations and career counseling.

Specifically the Operations Manager will:

Oversee Workgroup Operations

* Establish and maintain customer focus, sustain customer interaction, and understand and respond to customer needs/expectations
* Recommend, implement and enforce process improvements and quality control standards
* Build and maintain strong relationships with client
* Research and resolve complex issues
* Facilitate workgroup meetings

Conduct Planning and Budgeting

* Support the development of department plans and budgets

Develop Team

* Coach team members on how to research and resolve complex service issues in accordance with ACS and client standards
* Determine staff assignments to accomplish business objectives and meet service level agreements
* Serve as a mentor to assess personnel performance, and to provide career counseling
* Conduct performance evaluations and provide counsel on team members’ individual development opportunities
* Address performnace issues at workgroup and individual level, and identify improvement opportunities
* Motivate workgroup to achieve goals

Service Customers

* Handle customer and supplier phone calls with a high degree of customer service

Manage Performance

* Monitor and report on performance of the workgroup
* Report to Managers regarding overly complex workgroup issues or high risk areas
* Prepare operating and management reports

Work Experience

* 1-3 years supervising high volume credit analysis processes for a large organization (S1)
* 5+ years B2B commercial credit analysis, preferably in a manufacturing industry environment, including company financial statement (balance sheet, income statement, cash flow statement) analysis.
* 5+ years of establishing B2B commercial credit limits and performing credit limit reviews for credit limits up to $50K using analysis of financial statement ratios, D&B trade repots, trade and bank references, review of present customer pay performance.
* 5+ years of working with financial ratio spreading software or Excel based financial spreads.

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree , any field.
* Required skill(s): Project Management, MS Office.
* Required language(s): English
* At least 2 year(s) of working experience in the related field is required for this position.
* Preferably Assistant Manager / Managers.
* 7 Full-Time positions available.

Affiliated Computer Services, Inc. (ACS Phils)
7th Flr., One E-COM Center Bldg. cor. Harbor Drive and Sunset Ave., Mall of Asia Complex Pasay City.
Website: http://www.acs-inc.com