Credit Manager – ACS Phils

Credit Manager
(National Capital Reg)

Responsibilities:
Oversee Workgroup Operations

• Establish and maintain customer focus, sustain customer interaction, and understand and respond to customer

needs/expectations

• Recommend, implement and enforce process improvements and quality control standards

• Build and maintain strong relationships with client

• Research and resolve complex issues

• Facilitate workgroup meetings

Conduct Planning and Budgeting

• Support the development of department plans and budgets

Develop Team

• Coach team members on how to research and resolve complex service issues in accordance with ACS and client

standards

• Determine staff assignments to accomplish business objectives and meet service level agreements

• Serve as a mentor to assess personnel performance, and to provide career counseling

• Conduct performance evaluations and provide counsel on team members’ individual development opportunities

• Address performance issues at workgroup and individual level, and identify improvement opportunities

• Motivate workgroup to achieve goals

Service Customers

• Handle customer and supplier phone calls with a high degree of customer service

Manage Performance

• Monitor and report on performance of the workgroup

• Report to Managers regarding overly complex workgroup issues or high risk areas

• Prepare operating and management reports

Requirements:
Work Experience

• 1-3 years supervising high volume credit analysis processes for a large organization (S1)

• 5+ years B2B commercial credit analysis, preferably in a manufacturing industry environment, including company

financial statement (balance sheet, income statement, cash flow statement) analysis.

• 5+ years of establishing B2B commercial credit limits and performing credit limit reviews for credit limits up to $50K

using analysis of financial statement ratios, D&B trade reports, trade and bank references, review of present

customer pay performance.

5+ years of working with financial ratio spreading software or Excel based financial spreads.

Affiliated Computer Services, Inc. (ACS Phils)
7th Flr., One E-COM Center Bldg. cor. Harbor Drive and Sunset Ave., Mall of Asia Complex Pasay City.
Website: http://www.acs-inc.com

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