Team Leader – General Customer Service ( ALABANG )

Team Leader – General Customer Service ( ALABANG )

* This position is responsible for supporting, coaching, developing and supervising a group of employees in a Service Center/Operations environment.

REQUIREMENTS:

* At least ONE year of experience as a TEAM LEADER in an international Inbound Customer Service account.

* Must be willing to work in Alabang, on a shifting schedule, including graveyard shift

* College graduate

* Ability to guide individuals toward goal achievement using negotiation, teamwork / collaboration, motivation and staff development skills including the ability to act as a role model within the organization.

* Ability to demonstrate innovation and good judgment / problem solving skills when making decisions.

* Ability to establish a course of action for self and others to accomplish a specific goal while using appropriate resources.

* Ability to coach, develop action plans which maximize performance and provide effective feedback.

* Proven ability to analyze and improve work processes and policies

* Excellent customer service / support skills, ability to work well under pressure, professional demeanor and above average English communication skills (verbal & written).

* Must have proficiency with various software applications programs including Lotus Notes, Microsoft Word, and Excel.

WALK-IN APPLICANTS ARE GIVEN PRIORITY
Open from 9:00AM – 6:00PM, Monday-Friday

Alabang: Blk 44 Northgate Cyberzone Alabang, Muntinlupa City (near Bellevue Hotel)