APAC Customer Services – IT Helpdesk

IT Helpdesk
(National Capital Reg – Cubao, Quezon City)

* Ensures customer satisfaction by responding to calls to the Help Desk. Logging all customer questions and problems and track the same through resolution
* Conducts 1st level problem determination using documented procedures and available tools—and creates documentation/job aids for future use as needed.
* Provide technical support to computer end users via the following methods: phone, email, or remote access.
* Record problem symptoms and status information in a timely fashion in an effort to escalate and communicate with the appropriate IT staff.
* Work as an extension of the Help Desk that APAC has in the U.S to coordinate and communicate regularly and with them.
* Ensure timely escalation of customer problems by documenting the impact to the customer and by assigning an appropriate priority and resolution target.
* Maintain and enforce company policies and standards regarding use of hardware, software and information resources.
* Maintain appropriate network security policies.
* Maintain documentation of equipment, software, processes and procedures.

REQUIREMENTS:

* Candidate must possess at least a Bachelor’s/College Degree in any field.
* At least 2 year(s) of working experience in the related field is required for this position.
* Preferably 1-4 Yrs Experienced Employees specializing in Technical & Helpdesk Support or equivalent. Job role in IT Support/Helpdesk or equivalent.
* 1 Full-Time position available.
* Willing to work on a shifting schedule including graveyard shift.

For more information about our company, visit our website at: http://www.apaccustomerservices.com

APAC Customer Services, Inc.
Lot 1 Cyber Park Araneta Center Cubao Quezon City 1770.
Website: http://www.apaccustomerservices.com

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