Reports Analyst – Apac Customer Services

Reports Analyst
(National Capital Reg)

• Ensure accurate and timely completion of all reports including daily client reports, reconciliations, monthly reports and additional client report analysis.
• Analyze the information in spreadsheet formats, resolving discrepancies and inconsistencies with the appropriate departments (ie. Leads Management, IT, Billing, etc.)
• Assist in discussing, designing, developing, and implementing reports defined in new client programs.
• Design and complete reconciliation reports balancing Net/Gross sales information to client requirements.
• Develop and maintain relationship with Account Management and Account Development ensuring expectations are met.
• Provide proactive feedback to Account Management, Operations, and other internal groups as possible through report analysis, trending, and other reporting tools.
• Develop and maintain documentation for report generation.
• Communicate and problem solve with Information Technology regarding any data issues affecting reports.
• Assist in training of new analysts and serve as back-up for absent analysts.

REQUIREMENTS:
• Candidate must possess at least a Bachelor’s/College/University Degree in Computer Science/Information Technology or equivalent.
• At least two (2) years of working experience in the related field is required for this position.
• Knowledge in the following programs is required: Software: MS Office (i.e. MS Excel, Formula, Macros, Pivot Tables, Graphs), MS FrontPage, MS Visual Web Developer 2005/2008 and Macromedia Dreamweaver; Reporting Platform: Crystal Reports/Reporting Services, and CMS 11, 12, 13, 15; SQL Server 2005/2008; DB Languages: MS Access, Crystal Reports and ASP/.NET.
• Required Language: English
• Applicants must be willing to work in shifting schedules, including graveyard.
• Applicants must be willing to work in Cubao, Quezon City.
• Full time position available.

For more information about our company, visit our website at: http://www.apaccustomerservices.com

Company Name :
Apac Customer Services, Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Foreign Based Company
Location :
Lot 1 Cyber Park Araneta Center Cubao Quezon City 1770
WebSite :

http://www.apaccustomerservices.com