B & M Global Philippines – Infrastructure Support Analyst

Infrastructure Support Analyst (SERVER)
(National Capital Reg)

Responsibilities:

• Perform basic troubleshooting and administration in the areas of (Desktop platform, Database, Network and Applications)
•Maintains the general functionality and availability of the infrastructure
• Process escalations from the Firm’s Level 1 support staff
• Troubleshoot and resolve Server issues within the required service level agreements
• Escalate remaining issues to the relevant engineering groups as required
• Perform periodic performance assessments and general server maintenance (Patching, reboot, virus update, firmware upgrade, and backup management [Execview, CASO, AVAMAR}.
• Provide support for the IT infrastructure; this includes troubleshooting, root cause analysis, and resolution of incidents (both from infra automated alerts and help desk tickets)
• Active directory administration
• Exchange Server administration
• Technical Skills: HP server Firmware and Drivers Deployment, EMC Storage Administration, Backup execview, Server Virtualization(VMWare), Hard disk RAID, Server Clustering, Server Blade administration, Citrix Server, Exchange Server, RILO Administration, Trend Micro Control Manager, Altiris, GFI, SQL Enterprise Manager and Query Analyzer, Crystal Reports, Document Management Hummingbird, LAN and WAN

Requirements:

• Proficient in Server administration

•  Knowledge in Microsoft backoffice administration (Exchange, SQL etc.,)
• At least 2-4 years relevant experience in the use of the above knowledge

• MCP or MCSE or any other IT related certification an advantage

ADDRESS: 14th Floor Net One Center 26th St. cor 3rd Ave. Crescent Park West Bonifacio Global City, Taguig City ———————————————————————————— B&M Global Services Manila, Inc., is a subsidiary of Baker & McKenzie International B.V., a support services provider to Baker & McKenzie International, a Swiss Verein of member law firms around the world. Neither B&M Global Services Manila, Inc., nor Baker & McKenzie International B.V., is engaged in the practice of law.

Company Name :
B & M Global Services Manila
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Local Based Company
Location :
14th Floor Net One Center, 26th St. cor. 3rd Ave., Cresent Park West Bonifacio Global City Taguig

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