1. Ensures the most complex customer issues are promptly addressed, documented and resolved in a timely and professional manner consistent with the highest customer service and professional / technical standards.

2. Briefs customers as well as management on the status of current resolution efforts and attends daily/weekly meetings.

3. Maintains the highest service levels within SLA’s for incident and change management system

4. Serves as technical advisor, providing telephone and remote desktop support for system users with complex issues by resolving or conferring with the appropriate technical or systems personnel.

5. Initiates tracking and reporting of issues, as well as recommends means for system improvement including procedural steps, increased training, and enhanced documentation.

6. Has the capability of learning new skills as the IT environment changes and continues to progress in the development of their skills.

7. Understands the troubleshooting process and provides training on new products.

Requirements:

* Bachelor of Information Systems /MCSE/ MCDST/ A+/ ITIL certification or equivalent experience in desktop support and customer service environments.
* 2-4 years related desktop support experience, demonstrating in-depth working knowledge with a broad range of desktop support technology and best practices.
* Strong demonstrated analytical and creative problem solving skills.
* Computer literate with proficiency in information systems and software applications.
* Good customer service orientation and appreciation of role as ACS representative

Technical Expertise:
• Windows XP and Vista troubleshooting
• Office 2003/ 2007 installation and support
• Enterprise level antivirus solutions
• Active Directory 2003 (knowledge of structure and security settings (GPO))
• SMS/ Tivoli/ Dell Desktop Manager software distribution and remote control
• Cisco VPN support
• Office Communicator instant messaging support
• Remote Control Applications (LogMeIn Rescue, Dameware, etc…)
• Pocket PC and Blackberry configuration (knowledge of BES functionality)
• Wireless network functionality
• ServiceCenter 5.0 or equivalent ticket management system experience
• Cisco/ Avaya IP phone configuration

Affiliated Computer Services, Inc. (ACS Phils)

Website: http://www.acs-inc.com
Company Address: 7th Flr., One E-COM Center Bldg. cor. Harbor Drive and Sunset Ave., Mall of Asia Complex Pasay City

No related posts.

Responsibilities:

• Provide support for all hardware, software and network problems reported, documenting problems and solutions as required for the global enterprise network. Assist in 1st level support when required.
• Manage, maintain and update a support issue ticketing system to track all items to resolution and to identify support trends.
• Fulfill service level agreements, with respect to availability, performance, capacity and security.
• Adhere to and champion the ITIL based principles established for problem, change and asset management. Effectively utilize the System Management tools available to support the principles.
• Escalate and route complex or unsolved problems to third level support specialists.
• Act as the Situation Manager, as required to provide relief, repair, reform for unplanned events adversely affecting the computing/network environment.
• Mentor, train and develop other technical associates within the team. Particpate in design and technology reviews, strategy meetings and brainstorming sessions.
• Identify opportunities and recommend solutions that will enhance business processes. Review acceptable performance levels and accomodate corporate traffic growth.
• Manages, supports and ensures operating viability of LAN (Local Area Network) and WAN (Wide Area Network) both wired and wireless for all hours of operation and reports any abnormalities to the Technical Support Manager.
• Ensures software, hardware and network installs, re-installs, upgrades, moves, changes and relocations are completed efficiently and as required.
• Assist on projects or special initiatives as assigned.
• The position requires candidate to maintain skills and knowledge of current and ongoing technologies including regulations which might affect EllisDon and act on them as required.
• Responsible for the daily operation and maintenance of all Servers, Workstations & Telecommunication equipments.
• Design, Set-up, Manage, Secure and Maintain the Site Technology Infrastructure.
• Tasks include Hardware and Software Management (acquisition, deployment, inventory).
• Applicants should be Filipino citizens or hold relevant residence status.

Requirements:

• Position requires College/Univeristy diploma.
• Candidates should have at least 7 years relevant working experience from a Call Center/BPO industry.
• Excellent communication and interpersonal skills.
• Excellent organizational and time management skills.
• Ability to work in a team environment and/or as individual contributor, as required.
• Experience troubleshooting large enterprise LAN/WAN technology, to include routing, switching, wireless, VPN technology and application load balancing.
• Experience writing network standards and creating network diagrams (using Visio).
• Strong analytical and problem-solving skills.
• Requires Project Management skills.
• Experience in the following are preferred: Hardware/Software Packages: Cisco, Linux, Microsoft Active Directory, Open Source Technologies, Visio, Microsoft Office (MS Workd, Excel and PowerPoint), 3Com and Symantec Enterprise.
• Certications in Cisco, Microsoft or Information Security are preferred.

Affiliated Computer Services, Inc. (ACS Phils)

Website: http://www.acs-inc.com
Company Address: 7th Flr., One E-COM Center Bldg. cor. Harbor Drive and Sunset Ave., Mall of Asia Complex Pasay City

No related posts.

Spanish Speaking Accounting Specialist
(National Capital Reg)

Responsibilities:

* Performs a variety of accounting functions within the Accounting department.

* May perform one or more of the following duties:
*Prepares journal entries; maintains and reconciles ledger accounts including intercompany and accruals
*Balances books or accounts and prepares profit/loss, income and balance sheet statements
*Reviews and verifies the accuracy of journal entries and accounting classifications assigned to various records
*Prepares and analyzes financial statements and monthly reports
*Prepares balance sheet reconciliation and margin trend analysis
*Assists with audits by providing supporting records and documentation
*Conducts studies and develops solutions for improving accounting processes
*Prepares and analyzes tax records and reports
*Prepares local, state and federal tax returns
*Assists in preparing statistical and financial reports
*Maintains records and performs miscellaneous tax assignments
*Trains personnel in accounting procedures, theories and reporting requirements
*First level of escalation in the client escalation process.

* Developing professional expertise, applies company policies and procedures to resolve a variety of issues.

Requirements:
• Able to converse fluently and compose correspondences in Spanish Language
• Candidate must possess a Bachelor’s/College Degree in Accountancy
• At least 3- 5 year(s) of working experience in the related field is required for this position
• Preferably a CPA
• Applicants must be willing to work in Pasay City.
• Applicants should be Filipino citizens or hold relevant residence status.
• Background in various General Ledger Accounting functions particularly intercompany and other account reconciliations , accruals and analyses
• Highly analytical in accounting numbers and nature of accounts
• Good communication English skills in both written and verbal
• Able to work with minimum supervision

Interested applicants may send resumes to johncoelle.tayag@acs-inc.com and indicate in the email subject the position you are applying for.

Affiliated Computer Services, Inc. (ACS Phils)
7th Flr., One E-COM Center Bldg. cor. Harbor Drive and Sunset Ave., Mall of Asia Complex Pasay City.
Website: http://www.acs-inc.com

No related posts.

Technical Lead
(National Capital Reg)

Responsibilities:

* Technical Lead position within the HIE Development team.
* Position will be responsible for the technical implementation of discretionary projects to support the HIE program of work, which would consist of both maintenance development and support, as well as medium to large development projects.
* Full system lifecycle required including development, test, and implementation of highly robust and reliable solutions.
* This position will also include managing technical tasks with a team of developers and working with technical stakeholders from other groups.
* The candidate will be expected to follow standard development methodologies and practices.
* Responsibilities will include:  Analysis, design and architecture, development, and implementation of new HIE initiatives using C#, ASP.NET, SQL Server and WCF services.

Requirements:
Candidate must possess or demonstrate:

* Good oral and written English communication skills,
* A team player attitude and must demonstrate an understanding of OO principles and practices.
* 8+ years overall IT experience including database development, architecture and design, and distributed applications development.

Candidates possessing the following are preferred:

* Experience with SQL Server, Microsoft development technologies with 5+ years’ experience using C# / .NET.  ASP.NET/C# and an understanding of HTTP, HTML, JavaScript are required.
* Component & Object Oriented Development and an ability to understand and write UML models is a strong requirement.

Candidate must be able to contribute in all layers of development, testing and implementation.
Experience with BizTalk, MSMQ and/or SQL report development is a plus.
Education: Bachelor’s degree and 5+ years of related IT experience required,

Affiliated Computer Services, Inc. (ACS Phils)
Website: http://www.acs-inc.com
Company Address: 7th Flr., One E-COM Center Bldg. cor. Harbor Drive and Sunset Ave., Mall of Asia Complex Pasay City
Industry: Call Center / IT-Enabled Services / BPO
Type of Company: Private Limited Company, Foreign Based Company

No related posts.

Accounting Manager (night shift)
(National Capital Reg)

Responsibilities:
Specifically the Manager will:

* Oversee Workgroup Operations

• Establish and maintain customer focus, sustain customer interaction, and understand and respond to customer needs/expectations
• Recommend, implement and enforce process improvements and quality control standards regarding the proper accounting treatment for accruals, reserves, assets and expenditures
• Build and maintain strong relationships with client
• Research and resolve complex issues

*
Develop Team

• Coach team members on researching and resolve complex issues in accordance with ACS and client standards
• Determine staff assignments to accomplish business objectives and meet service level agreements
• Conduct performance evaluations and provide counsel on team members’ individual development opportunities
• Address performance issues at workgroup and individual level, and identify improvement opportunities

*Performance

• Monitor and report on performance of the workgroup
• Report to Managers regarding overly complex workgroup issues or high risk areas
• Prepare operating and management reports
• Ensures proper application of company financial policies and procedures for assigned business units
• Compiles and analyzes financial information to prepare entries to general ledger.
• Analyzes financial information detailing assets and liabilities. Prepare balance sheet, income statement and other reports to summarize and interpret current and projected financial position for managers.
• Audits contracts, orders and vouchers and prepares reports to substantiate individual transactions prior to settlement.
• Collects appropriate financial data to prepare state and local reports and tax returns.
• Determines accuracy of account balances, financial postings and calculations and investigates and resolves any discrepancies

Requirements:

Work Experience
• 1- 2 years supervising high volume accounting processes for a large organization
• 5+ years specific functional management and operational process experience required within the functional area
• Manufacturing industry experience preferred
•  Must be willing to work in night shift schedule

Level of Education
• University degree in business, accounting or finance
• Knowledge of Microsoft Office applications
• Knowledge of SAP desirable and/or Infinium preferable
• Masters degree with a concentration in finance or accounting preferred
• Professional certifications desirable
• Advanced degree with concentration in finance or process orientation desirable
• Excellent English skills required

3 Vacancies

Affiliated Computer Services, Inc. (ACS Phils)
7th Flr., One E-COM Center Bldg. cor. Harbor Drive and Sunset Ave., Mall of Asia Complex Pasay City.
Website: http://www.acs-inc.com

No related posts.

Accountant (General Accounting)
(National Capital Reg – Mall of Asia Complex, Pasay City)

Responsibilities:
Perform Financial Transactions and Analyze Data
• Establish adherence to corporate standard chart of accounts and ensures account assignment agrees to the standard definition for account usage
• Participates in creating and implementing systems for general accounting
• Leads small teams to address accounting issues and submits recommendations for improving general accounting including the use of common practices and procedures
• Makes recommendations regarding the proper accounting treatment for accruals, reserves, assets and expenditures
• Compiles and analyzes financial information to prepare entries to general ledger
• Analyzes financial information detailing assets and liabilities. Prepare balance sheet, income statement and other reports to summarize and interpret current and projected financial position for managers
• Audits contracts, orders and vouchers and prepares reports to substantiate individual transactions prior to settlement
• Collects appropriate financial data to prepare state and local reports and tax returns
• Determines accuracy of account balances, financial postings and calculations and investigates and resolves any discrepancies
• Ensures proper application of company financial policies and procedures for assigned business units
• Other duties as assigned

Manage Performance
• Create management reports at the workgroup level to provide input for overall departmental performance
• Responsible for preparing ad-hoc reports

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree, Finance/ Accountancy/ Banking or equivalent.
* At least 4year(s) of working experience in the related field is required for this position.
* Applicants must be willing to work in Mall of Asia Complex,Pasay City.
* Preferably 1-4 Yrs Experienced Employees specializing in Finance – General/Cost Accounting or equivalent.
* 10 Full-Time positions available.
* Knowledge of Microsoft applications including Lotus Notes
* Experience working with mainframe computer system applications
* Profectant in ERP (P3)

Interested applicants may send their resumes to marieta.dungca@acs-inc.com. Indicate desired position as subject of email.

Walk -in applicants are encourage to apply. Bring resume and valid ID.
Look for JEddy or Shen.

Affiliated Computer Services, Inc. (ACS Phils)
Website: http://www.acs-inc.com
Company Address: 7th Flr., One E-COM Center Bldg. cor. Harbor Drive and Sunset Ave., Mall of Asia Complex Pasay City
Industry: Call Center / IT-Enabled Services / BPO
Type of Company: Private Limited Company, Foreign Based Company

No related posts.

FUNCTIONAL MANAGER
(National Capital Reg – Mall of Asia Complex, Pasay City)

Responsibilities:

- Manage the team to deliver services to automate the reconciliation process;
-Performance improvement and standardize the process across the Separate Business Units;
- Manage, develop, train.\, and mentor staff on projects and assess performance for engagement and year end reviews;
-Maintain active communications with clients to manage expectations ensure satisfactions, make sure deadlines are met and lead change efforts effectively;

-Attend professional development and training sessions on a regular basis. Perform another job related duties as necessary.

Requirements:

• Graduate of BS Accountancy;

• 3 to 5 years work related experience is required;

• Project Management experience is a plus;

• Preferably has worked for BPO companies;

• Excellent people management skills;

• Excellent communication skills (spoken and written);

• Willing to work on a shifting schedules;

• Willing to be assigned in Mall of Asia Pasay.

Interested applicants may send resumes to johncoelle.tayag@acs-inc.com and indicate your desired position in the email subject.

Affiliated Computer Services, Inc. (ACS Phils)
7th Flr., One E-COM Center Bldg. cor. Harbor Drive and Sunset Ave., Mall of Asia Complex Pasay City.
Website: http://www.acs-inc.com

No related posts.

MASTER DATA ANALYSTS
(National Capital Reg – Mall of Asia Complex, Pasay City)

Responsibilities:

Data Maintenance Work

* Adding  and modifying MRO Material Requests
* Adding and modifying Non-MRO Material Requests.
* Adding and modifying Customer Requests.
* Adding and modifying Vendor Requests.
* Adding and updating Vertex Tax System.
* Maintaining the Tax Data Warehouse.
* Serve as primary data support contact for the MWV tax dept.
* Responsible for all standard configuration CPR maintenance work.  (Product Hierarchies, Commodity Codes, etc.
* Primary point of contact for master data questions from the business units.
* Loading of any data necessary for already live divisions, examples include price loads, mass updates of various types of data and Production Ops data.
* Responsible for data download and analysis of master data from CPR maintenance requests

Data Governance Work

* Annual removal of duplication from Vendor, Customer and Material Master.
* Annual deletion of all vendors unused in 15 months.
* Annual deletion of all customers unused in 24 months.
* Annual Minority Coding of all vendors through Dunn and Bradstreet.
* Annual Audit work with the Audit team for SOX compliance. (this work changes every year)
* Monthly cash audit on demand by PWC.
* Monthly open orders on demand by PWC.
* Audit requests from Tax from the Vertex system
* Handle customer inquires with a high degree of customer service

Other Duties

* Adhere to the MWV change management process using the approved tools ( iStar and Service Center)
* Identify and resolve the root cause of day to day production issues
* Adhere to establish SLA’s for the Application Operation team
* Collaborate with the end users to research, define and deploy production incident resolutions and maintenance requests

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree , Finance/Accountancy/Banking or equivalent.
* At least 2 year(s) of working experience in the related field is required for this position.
* Applicants must be willing to work in Mall of Asia Complex,Pasay City.
* Preferably 1-4 Yrs Experienced Employees specializing in Finance – General/Cost Accounting or equivalent.
* 5 Full-Time positions available.

* 0-3 years accounting or bookkeeping experience
* 0-3 years data entry experience
* 0-2 years customer service experience
* Excellent written and verbal English communication skills
* Knowledge of Lotus Notes required
* Graduate of Accountancy or Finance.

Affiliated Computer Services, Inc. (ACS Phils)
7th Flr., One E-COM Center Bldg. cor. Harbor Drive and Sunset Ave., Mall of Asia Complex Pasay City.
Website: http://www.acs-inc.com

No related posts.

EDI Software Engineer
(National Capital Reg)

Responsibilities:

*EDI Map Development, Deployment and Implementation Support

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree, Computer Science/Information Technology or equivalent.
* At least 3 year(s) of working experience in the related field is required for this position.
* Preferably 1-4 Yrs Experienced Employees specializing in IT/Computer – Software or equivalent.
* Full-Time positions available.

Affiliated Computer Services, Inc. (ACS Phils)
Website: http://www.acs-inc.com
Company Address: 7th Flr., One E-COM Center Bldg. cor. Harbor Drive and Sunset Ave., Mall of Asia Complex Pasay City
Industry: Call Center / IT-Enabled Services / BPO
Type of Company: Private Limited Company, Foreign Based Company

No related posts.

AP Customer Service Analyst
(National Capital Reg – MOA, Pasay)

Responsibilities:

* Service vendor and/or internal customer phone calls/emails/faxes
* Document all customer inquiries
* Perform follow-up contact on all pending issues
* Process all escalations
* Process all tax inquiries (i.e. direct pay, tax exempt, sales tax, etc)
* Process calls and emails (inbound and outbound)
* Support Management in process optimization
* Resolve DART invoice exceptions
* other duties assigned

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree, Business Studies/Administration/Management, Commerce, Finance/Accountancy/Banking.
* At least 2-4 years of working experience in Customer Service ( in a BPO/ Call Center Industry)
* 1-2 years accounting/finance experience  required.
* Knowledge of Microsoft applications and Lotus Notes required.
* Knowledge of DART is desirable. Should have good communications skills.
* Willing to work in Pasay or Makati City
* Willing to work at night shift.
* Full-Time positions available.
* We offer competitive salary.

Walk-in applicants are encouraged
Bring your resume and valid ID
Look for Jeddy or Shen

Affiliated Computer Services, Inc. (ACS Phils)
7th Flr., One E-COM Center Bldg. cor. Harbor Drive and Sunset Ave., Mall of Asia Complex Pasay City.
Website: http://www.acs-inc.com

No related posts.