MicroSourcing Philippines

Customer Service Representative

Responsibilities:

  • Responsible for delivering customer satisfaction and problem resolution
  • Responsible for adhering to client call, chat and e-mail handling protocol and procedures
  • Responsible for interfacing with customers through the phone in a courteous, empathetic and professional manner
  • Responsible for resolving customer needs, concerns and problems

Requirements:

  • Must be a graduate of any bachelor’s degree or any More >

Inbound/Outbound Call Center Representative

Responsibilities:

• Process customer inquiries through phone, email, and online chat in a professional and cheerful manner that reflects the company’s values and follows appropriate workflows. • Help customers solve problems they encounter when using a web-based software product • Resolve general customer inquiries (e.g. billing explanations, refunds, account maintenance and More >

Remote Security Control Specialist

Responsibilities:

  • Monitor the security system and take necessary action to alert authorities and customers as appropriate
  • Maintain up to date knowledge of systems and procedures
  • Monitor the alarm monitoring automation package ADSW (Alarm Detection System for Windows) and take the necessary action to alert authorities and customers as appropriate
  • Maintain up to date knowledge More >
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