Orchid Cybertech

Technical Support Team Leader

 

Responsibilities:

  • Focus on queue management so that all calls are serviced right away
  • Monitor and Evaluate Agent Performance
  • Coach and help develop team members
  • Coordinate and provide support for internal and external customers as necessary
  • Create schedule and monitor schedule adherence
  • Communicate with other departments to resolve customer concerns quic
  • Participate or lead special projects within the More >

Customer Service Team Leader

Responsibilities:

  • Focus on queue management so that all calls are serviced right away
  • Monitor and Evaluate Agent Performance
  • Coach and help develop team members
  • Coordinate and provide support for internal and external customers as necessary
  • Create schedule and monitor schedule adherence
  • Communicate with other departments to resolve customer concerns quic
  • Participate or lead special projects within the More >

Customer Service Representatives – DAY SHIFT

Customer Service Representatives – DAY SHIFT (National Capital Reg – Ortigas Center, Pasig City)

Requirements:

* Call Centre experience is a must. * Graduate of any related university degree and with related work experience. Preferably Bachelor in Business Administration, Accounting, Commerce or Finance * Must hold a strong command with the English Language More >

Customer Service Representatives – DAY SHIFT

Customer Service Representatives – DAY SHIFT (National Capital Reg – Ortigas Center, Pasig City)

Requirements:

* Call Centre experience is a must. * Graduate of any related university degree and with related work experience. Preferably Bachelor in Business Administration, Accounting, Commerce or Finance * Must hold a strong command with the English Language More >

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