Rainmaker Asia
Customer Service Representative
Nov 2nd
Responsibilities:
- Handles inbound calls through established queue procedures.
- Escalates customer issues to appropriate persons when necessary.
- Responds to product information, pricing and sales inquiries.
- Participates in assigned training, lectures and presentations.
- Participates in the execution (either pilot or full roll-out) of new programs when necessary.
- Performs other duties as assigned.
- Proactively utilizing the phone and client tools More >
Customer Service Representatives
Jul 26th
Responsibilities:
- CSR (FINANCIAL) – Responsible for providing customer service in giving advice to offshore clients on avariety of off shore clients on a variety of financial concerns that include but not limited to, taxation, social security strategies, and stock options.
- CSR (OUTBOUND) – Responsible for outbound telemarketing for client following the standards More >
Helpdesk Travel Agent
Jul 11th
Responsibilities:
- Handling support request sent by the customer by calls, mail, web More >
Workforce Specialist
Jul 7th
Responsibilities:
- Forecasting of call volume
- Calculation of staff requirements
- Creation of staff schedules
- Management of daily schedules, staffing, and service (Real-time monitoring)
- Management of applicable capacity reports (i.e. of staffing, seat capacity) and account performance reports.
- FORECAST CALL VOLUME
- Collect and validate data
- Interpret data and calculate trend
- Identify seasonal and intraday (time-of-day) patterns
- Calculate day-of-week factors
- Analyze data aberrations/irregularities
- Analyze impact More >
Helpdesk Travel Agent
Jul 4th
Responsibilities:
- Handling support request sent by the customer by calls, mail, web More >
Customer Service Representative (Telco Account)
Jul 4th
Responsibilities:
- Answers inbound product inquiries/follow-ups with the aid of web based system used by the client.
- Handles billing issue and changes payment methods per Customer requests.
- Applies credit for lost and return packages and shipping errors.
- Tracks packages recently ordered by Customers.
- Save club membership or offers club membership to first time customers.
- Using a standard More >
Technical Support Representative
Jun 14th
Responsibilities:
- Troubleshoot, identify and document product questions, issues and enhancements in an issue tracking system
- Proficiency in assigned product offerings
- Document appropriate issues with solutions, techniques and common questions for possible publishing to the Solutions database or for Best Practices
- Maintain regular communication for each outstanding issue with front line support or customer.
- Work closely More >
Customer Service Representative (Int’l Outbound)
Jun 14th
Responsibilities:
- Places outbound calls and handles situations which may require adaptation of response or extensive research according to customer response.
- Calls prospective customers to explain type of service or product offered.
- Initiates callbacks of pending sales or any sales for confirmation.
- Responsible for initiating, documenting and handling product/service-related transactions over the phone.
- Uses extensive knowledge More >
Outbound Sales Agent
Jun 14th
Responsibilities:
- Places outbound calls and handles situations which may require adaptation of response or extensive research according to customer response.
- Calls prospective customers to explain type of service or product offered.
- Initiates callbacks of pending sales or any sales for confirmation.
- Responsible for initiating, documenting and handling product/service-related transactions over the phone.
- Uses extensive knowledge More >
Outbound Sales Representative
Aug 26th
Outbound Sales Representative (Insurance) (National Capital Reg – Makati City) Responsibilities: Does outbound telemarketing following the standards set for call management, call accuracy, call handling, and data encoding accuracy.
Requirements:
* Candidate must possess at least a Vocational Diploma / Short Course Certificate, any field. * At least 1 year(s) of working More >
Operations Manager in Makati
Jul 28th
Operations Manager (National Capital Reg – Makati City) Responsibilities: • Overall responsibility for operations’ performance (service levels, sales, etc.), productivity and quality during assigned shift or account. Ensure all accounts meet or exceed agreed standards and targets.
• Conduct daily operational shift meetings with direct reports and other key personnel as required. Handover More >
Rainmaker Asia – Quality Development Specialist
Jul 28th
Quality Development Specialist (National Capital Reg – Makati City) Responsibilities:
* Conduct live (or recorded) voice and/or audit of calls handled by agents. * Audit other electronic transactions (i.e. email, chat, reports, etc.), if applicable * Give feedback to phone representatives (and ASs) for defects found and commend those with zero defects More >
Security Administrator
Jun 9th
Security Administrator (National Capital Reg – Makati City)
Responsibilities: * Processes users requests for computer security access as well as management requests of computer security access for incoming, transferring and outgoing users. * Work in a team environment and will work out of a shared MS Outlook mailbox. * Processing job changes for More >
Treasury and Financial – Rainmaker Asia
Apr 14th
Treasury and Financial Analysis Manager (National Capital Reg – Makati City)
Responsibilities: Creates financial models and spreadsheets, assembles and manipulates financial and operational data, and develops written reports
Conducts special analyses on financial and management issues as assigned; prepares reports covering complex financial and performance issues for management.
Develops and implements departmental More >
Thai speaking CS Representative
Apr 14th
Customer Service Representative (Thai speaking) (National Capital Reg – Makati City)
Responsibilities:
* Places outbound calls to create qualified leads out of client’s new and/or existing customer database. * Uses standard spiels/scripts to assess customer needs, promotes products/services and asks pre-qualifying information (e.g., Budget, Need, Timeframe and Authority). * Maintain nurturing relationships thru More >
Helpdesk Manager – Rainmaker Asia
Apr 6th
Helpdesk Manager (National Capital Reg – Makati City)
Responsibilities:
* Manages the Help Desk operations team of support personnel who troubleshoot IT issues * Enforces policies and procedures regarding how problems are identified, received, documented, distributed and corrected * Manages and oversees day-to-day Help Desk operations * Manages a growing group of Desktop More >
Rainmaker Asia – Quality Development Specialist
Apr 5th
Quality Development Specialist (National Capital Reg – Makati City)
Responsibilities:
* Conduct live (or recorded) voice and/or audit of calls handled by agents. * Audit other electronic transactions (i.e. email, chat, reports, etc.), if applicable * Give feedback to phone representatives (and ASs) for defects found and commend those with zero defects * More >
Customer Service Representative – Rainmaker Asia
Mar 25th
Customer Service Representative (National Capital Reg – Makati City)
Responsibilities: Receives and responds to customers’ inquiries/complaints through phone, give free information and provide customer support, following the standards set for call management, call accuracy, call handling and data encoding accuracy.
Requirements:
* Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor’s/College More >
